Apport

Report isn't sent after clicking "Continue" while details load

Bug #1060989 reported by Matthew Paul Thomas
42
This bug affects 8 people
Affects Status Importance Assigned to Milestone
Apport
New
High
Keith
apport (Ubuntu)
Invalid
Undecided
Keith

Bug Description

apport 2.6.1-0ubuntu1, Ubuntu Q

1. Trigger a crash in something.
2. When the error alert appears, ensure that "Send an error report to help fix this problem" is checked.
3. Choose "Show Details".
4. While the spinner is still spinning, choose "Continue".

What happens: No progress window appears to show the Launchpad upload process. But if you wait until the full details display, the progress window does appear.

What should happen: Error reports are sent to the same destinations regardless of when you click "Continue".

Revision history for this message
Matthew Paul Thomas (mpt) wrote :

Fixing this might substantially increase the number of error reports submitted.

So when this bug is fixed, I think the "by 12.04 standards" and "by 12.10 standards" lines on errors.ubuntu.com should be drawn as if it wasn't fixed.

To implement that, Apport would need to rev the submission type version number on reports that were submitted while the details were loading.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in apport (Ubuntu):
status: New → Confirmed
Evan (ev)
tags: added: whoopsie-daisy
Revision history for this message
Evan (ev) wrote :

Are you saying that the error was not sent to the error tracker in this case?

Changed in apport:
importance: Undecided → High
status: New → Incomplete
Revision history for this message
Matthew Paul Thomas (mpt) wrote :

I think the report isn't sent to the error tracker for the reason I described: in the Launchpad case the report is submitted if you wait, but not if you don't. I'm not *sure* that the same is true for the error tracker as for Launchpad, because by design there is no feedback either way.

Changed in apport:
status: Incomplete → New
Revision history for this message
Christopher Kyle Horton (christhehorton) wrote :

I'm on Raring, and I get no visual indication that any sort of error report is being sent anytime I get an Apport crash window, regardless of whether Show Details is clicked or not. I used to get a progress bar, be taken to Launchpad, etc., but now I get nothing beyond a window saying something happened and asking if I want a report sent.

I wasn't sure if this was just an intentional change to streamline the reporting process for testers, but after seeing this I am assuming this is not the case.

Revision history for this message
Martin Pitt (pitti) wrote : Re: [Bug 1060989] Re: Report isn't sent after clicking "Continue" while details load

Christopher Kyle Horton [2012-12-06 0:19 -0000]:
> I'm on Raring

Right, we didn't enable Launchpad reporting on Raring yet. They go to
errors.ubuntu.com only at the moment.

Martin
--
Martin Pitt | http://www.piware.de
Ubuntu Developer (www.ubuntu.com) | Debian Developer (www.debian.org)

Keith (klumpkin86)
Changed in apport:
assignee: nobody → Keith (klumpkin86)
Changed in apport (Ubuntu):
assignee: nobody → Keith (klumpkin86)
Revision history for this message
Marcus Tomlinson (marcustomlinson) wrote :

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

Changed in apport (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Marcus Tomlinson (marcustomlinson) wrote :

This issue has sat incomplete for more than 60 days now. I'm going to close it as invalid. Please feel free re-open if this is still an issue for you. Thank you.

Changed in apport (Ubuntu):
status: Incomplete → Invalid
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