Ubuntu One Servers

UbuntuOne Contacts doesn't sync

Bug #879337 reported by Jan Schürmann
14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
Ubuntu One Servers
New
Undecided
Unassigned

Bug Description

i've done two fresh installtions of Ubuntu 11.10, one on my Notebook and one on my PC in my office, on my Notebook the UbuntuOne Contacts sync correct and are shown in the Thunderbird Adressbook, but on the PC in my office there aren't any UbuntuOne Contacts shown if i select it in the Adressbook and there is no error-message

Revision history for this message
Chris Coulson (chrisccoulson) wrote :

This is not likely to be a thunderbird problem at all, and if you check the service status there is some disruption with contact sync (https://wiki.ubuntu.com/UbuntuOne/Status).

Opening ~/.local/share/desktop-couch/couchdb.html in your browser and verifying the "contacts" db against what is displayed in Thunderbird will help pinpoint where the problem is. If the contents match (ie, if there are no contacts shown in the PC in your office), then the problem definitely is not with Thunderbird. If the contents don't match, then the problem *could* be with Thunderbird, but is more likely to be a problem with evolution-data-server.

Changed in thunderbird (Ubuntu):
status: New → Invalid
Revision history for this message
Chris Coulson (chrisccoulson) wrote :

Also, try checking the contacts listed on https://one.ubuntu.com/dashboard/

Revision history for this message
Jan Schürmann (visionfactory.net) wrote :

ok, the contacts db is empty and on one.ubuntu.com there are all 497 contacts listed.
the service status doesn't explain why all contacts are correctly synced to my Notebook!?
i think the disruption is about the U1 mobile contacts sync...

Revision history for this message
Chris Coulson (chrisccoulson) wrote :

Ok, if the actual contacts db is empty, then it's not a thunderbird or evolution-data-server bug, but something wrong elsewhere

affects: thunderbird (Ubuntu) → ubuntuone-client (Ubuntu)
Changed in ubuntuone-client (Ubuntu):
status: Invalid → New
Revision history for this message
dobey (dobey) wrote :

As noted on the status wiki page linked in comment #1, the contacts sync service is experiencing disruptions, due to a combination of several issues which we're working to resolve.

affects: ubuntuone-client (Ubuntu) → ubuntuone-servers
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