Deleting large folder in web UI times out

Bug #1031443 reported by Joshua Hoover
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Ubuntu One Servers
Confirmed
High
Unassigned

Bug Description

User has a folder with lots of files and folders in it. When he tries to delete it from the web UI it doesn't work and results in the following OOPS which is a timeout error.

The same issue happens for UDF removal.

Changed in ubuntuone-servers:
assignee: Ubuntu One Ops+ team (ubuntuone-ops+) → Ubuntu One web team (ubuntuone-web)
Roman Yepishev (rye)
description: updated
Changed in ubuntuone-servers:
assignee: Ubuntu One web team (ubuntuone-web) → Ubuntu One Foundations+ team (ubuntuone-foundations+)
visibility: private → public
Leo Arias (elopio)
tags: added: foundations+
tags: added: u1-support
removed: support
tags: added: u1-support-escalated
removed: u1-support
Changed in ubuntuone-servers:
assignee: Ubuntu One Foundations+ team (ubuntuone-foundations+) → Ubuntu One Client Engineering team (ubuntuone-client-engineering)
Revision history for this message
Charlie Meyer (cemeyer2-illinois) wrote :

is there an update on this? i have about 10gb of space used up on my cloud drive that i would like to remove, but am unable to due to this bug

Changed in ubuntuone-servers:
assignee: Ubuntu One Client Engineering team (ubuntuone-client-engineering) → Ubuntu One web team (ubuntuone-web)
Revision history for this message
Leo Arias (elopio) wrote :

It doesn't happen always, but I've been able to reproduce it a couple of times.
We have also received two support requests about this last month.

Curtis Hovey (sinzui)
Changed in ubuntuone-servers:
assignee: Registry Administrators (registry) → nobody
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