Devices tab shows nothing when syncdaemon is not responsive
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Ubuntu One Control Panel |
Fix Released
|
High
|
Natalia Bidart | ||
ubuntuone-control-panel (Ubuntu) |
Fix Released
|
High
|
Natalia Bidart |
Bug Description
Binary package hint: ubuntuone-
When I click the Devices tab all I see is "Value could not be retrieved" and no details of the various devices I have synced with Ubuntu One. I know I have synced a series of devices, so I should see them there.
ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: ubuntuone-
ProcVersionSign
Uname: Linux 2.6.38-5-generic i686
Architecture: i386
Date: Mon Feb 28 15:32:43 2011
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha i386 (20110202)
PackageArchitec
ProcEnviron:
LANGUAGE=en_US:en
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: ubuntuone-
UpgradeStatus: No upgrade log present (probably fresh install)
Related branches
- Manuel de la Peña (community): Approve
- Alejandro J. Cura (community): Approve
-
Diff: 254 lines (+127/-54)3 files modifiedubuntuone/controlpanel/backend.py (+75/-40)
ubuntuone/controlpanel/tests/__init__.py (+14/-12)
ubuntuone/controlpanel/tests/test_backend.py (+38/-2)
Changed in ubuntuone-control-panel: | |
status: | Triaged → In Progress |
Changed in ubuntuone-control-panel (Ubuntu): | |
milestone: | none → ubuntu-11.04-beta-2 |
tags: |
added: u1-natty-beta removed: u1-natty |
Changed in ubuntuone-control-panel: | |
status: | In Progress → Fix Committed |
Changed in ubuntuone-control-panel (Ubuntu): | |
status: | Triaged → In Progress |
Changed in ubuntuone-control-panel: | |
status: | Fix Committed → Fix Released |
Changed in ubuntuone-control-panel (Ubuntu): | |
status: | In Progress → Fix Released |
Hi Jono!
Thanks a lot for your report. This issue is caused by basically by 2 main reasons:
* either the device list can't be retrieved from our servers (either lack of internet connection or bad tokens)
* or syncdaemon is not working properly (bad tokens, file sync disabled in this device, etc)
The first case is reflected in bug #720704. The second one should be fixed as a side effect of fixing it, since we need to decouple the retrieval of devices from the web from the retrieval of throttling limits from syncdaemon.
Anyways, I'm leaving this bug opened (with an updated description) to reflect the problem in the second case.
Cheers!