Ubuntu One Control Panel

It's not clear that only the local device can be removed

Bug #1052470 reported by Nicholas Skaggs on 2012-09-18

14

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu One Control Panel	Confirmed	Undecided	Ubuntu One Client Engineering team
	ubuntuone-control-panel (Ubuntu)	Confirmed	Undecided	Ubuntu One Client Engineering team

Bug Description

See the attached video. Start up ubuntu-one client and sign in. Go to the devices tab and attempt to remove a device. The client then forgets who you are and prompts for sign-in again.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: ubuntuone-control-panel-qt 3.99.91-0ubuntu1
ProcVersionSignature: Ubuntu 3.5.0-14.19-generic 3.5.3
Uname: Linux 3.5.0-14-generic x86_64
ApportVersion: 2.5.2-0ubuntu1
Architecture: amd64
Date: Tue Sep 18 08:55:27 2012
ExecutablePath: /usr/bin/ubuntuone-control-panel-qt
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
InterpreterPath: /usr/bin/python2.7
PackageArchitecture: all
SourcePackage: ubuntuone-control-panel
UpgradeStatus: Upgraded to quantal on 2012-08-17 (31 days ago)

Tags:

Revision history for this message

Nicholas Skaggs (nskaggs) wrote on 2012-09-18:

#1

remove device failure.mp4 Edit (446.3 KiB, video/mp4)
Dependencies.txt Edit (8.9 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (141 bytes, text/plain; charset="utf-8")
ProcMaps.txt Edit (87.1 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (806 bytes, text/plain; charset="utf-8")

Revision history for this message

Matt Fischer (mfisch) wrote on 2012-10-21:

#2

I just made a video of this happening to me because it was super annoying. I'll dupe mine to yours.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-10-21:

#3

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubuntuone-control-panel (Ubuntu):
status:	New → Confirmed

Revision history for this message

Leo Arias (elopio) wrote on 2012-10-22:

#4

Copying Roberto's comment from the duplicate bug:

Hello, and thanks for reporting this, it helps us improve Ubuntu One.

You seem to have misunderstood the way that part of the control panel works. Basically, you can see the authorized devices, but the "remove" button is only meant to remove the local device, which is displayed next to it.

To remotely remove other devices, please use the Ubuntu One website.

Revision history for this message

Leo Arias (elopio) wrote on 2012-10-22:

#5

I added a wishlist on bug #1070056 to allow us to remove all devices from the control panel. Right now, only the local device can be removed.

In the meantime, I think that this would be less confusing if the list of other devices is clearly shown as read-only.
First, I think it should not be clickable. And then, maybe having it greyed out would make it clearer.

Nicholas and Matt, what do you think?

Changed in ubuntuone-control-panel (Ubuntu):
assignee:	nobody → Ubuntu One Client Engineering team (ubuntuone-client-engineering)
summary:	- ubuntu one logs out when removing a device + It's not clear that only the local device can be removed
Changed in ubuntuone-control-panel:
status:	New → Confirmed
assignee:	nobody → Ubuntu One Client Engineering team (ubuntuone-client-engineering)

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