If the user has the date/time/timezone wrong, connection fails (Expired timestamp error)

Hello Alejandro and other users,

After I switched to U1 v2.0 this issue of time zones disabled any possibility of using U1 any more.

Initially I tried to upgrade when on a trip in Bangladesh, 10 hours ahead of Eastern Standard Time (home). I could not install it. When I got home I was able to finish installation. But still, when I travel I can't start U1, and I travel over half my time and far, beyond the 4 hour time difference I read in one of these messages/explanation. 4 hours seems designed for Continental US.

I saw an update to U1 came (v2.01) and I thought that issue was solved. It wasn't.

There has to be a way to make it work independently from time differences. Drop Box works in that sense seamlessly. U1 should not be behind DB.

Just an observation/ suggestion on my behalf.

Regards to the team,
Ernesto
EJM
Sent from my BlackBerry.

-----Original Message-----
From: "Alejandro J. Cura" <email address hidden>
Sender: <email address hidden>
Date: Tue, 22 Nov 2011 14:15:47
To: <email address hidden>
Reply-To: Bug 692597 <email address hidden>
Subject: [Bug 692597] Re: If the user has the date/time/timezone wrong,
 connection fails (Expired timestamp error)

** Changed in: ubuntu-sso-client/stable-1-0
   Importance: Undecided => High

** Changed in: ubuntu-sso-client/stable-1-0
       Status: New => In Progress

** Changed in: ubuntu-sso-client/stable-1-0
     Assignee: (unassigned) => Alejandro J. Cura (alecu)

** Changed in: ubuntu-sso-client/stable-1-2
   Importance: Undecided => High

** Changed in: ubuntu-sso-client/stable-1-2
       Status: New => In Progress

** Changed in: ubuntu-sso-client/stable-1-2
     Assignee: (unassigned) => Alejandro J. Cura (alecu)

** Changed in: ubuntu-sso-client/stable-1-4
   Importance: Undecided => High

** Changed in: ubuntu-sso-client/stable-1-4
       Status: New => In Progress

** Changed in: ubuntu-sso-client/stable-1-4
     Assignee: (unassigned) => Alejandro J. Cura (alecu)

** Changed in: ubuntuone-client/stable-1-4
   Importance: Undecided => High

** Changed in: ubuntuone-client/stable-1-4
       Status: New => In Progress

** Changed in: ubuntuone-client/stable-1-4
     Assignee: (unassigned) => Alejandro J. Cura (alecu)

** Changed in: ubuntuone-client/stable-1-6
     Assignee: (unassigned) => Alejandro J. Cura (alecu)

** Changed in: ubuntuone-client/stable-1-6
   Importance: Undecided => High

** Changed in: ubuntuone-client/stable-1-6
       Status: New => In Progress

** Changed in: ubuntuone-client/stable-2-0
   Importance: Undecided => High

** Changed in: ubuntuone-client/stable-2-0
       Status: New => In Progress

** Changed in: ubuntuone-client/stable-2-0
     Assignee: (unassigned) => Alejandro J. Cura (alecu)

** Changed in: ubuntuone-client/trunk
   Importance: Undecided => High

--
You received this bug notification because you are subscribed to a
duplicate bug report (854447).
https://bugs.launchpad.net/bugs/692597

Title:
  If the user has the date/time/timezone wrong, connection fails
  (Expired timestamp error)

Status in Ubuntu Single Sign On Client:
  Fix Committed
St...

Hi Ernesto,

I've been working on a workaround for this problem, and it's already included in the UbuntuOne nightlies packages.
Here are the instructions on how to enable the nightlies: https://one.ubuntu.com/help/faq/how-can-i-test-the-latest-ubuntu-one-builds/

Right now I'm working on backporting the fixes to the older released versions of Ubuntu One. They will be showing up on Update Manager as soon as the branches are packaged for all the older versions.

Please let me know if you try the nightlies and encounter any other issue.

Thanks!

Good to see some progress on this bug.

This error is shown when dual booting Windows and Ubuntu.
Since Ubuntu and Windows use different methods to manage the local time (and thus interfering), every time windows is booted, after using ubuntu, U1 can't connect because the local time is delayed by an hour.

Hello,
My experience is that U1 v2 doesn't work on my work's Windows XP only PC (I once tried to install Ubuntu on it and it disabled XP to my embarrassment before IT). The problem with U1 seems related to the time zones as soon as I leave home on a travel.
Regards,

________________________________
 From: Giorgio Wicklein <<email address hidden> chpad.net>
To: <email address hidden>
Sent: Thursday, December 1, 2011 5:40 AM
Subject: [Bug 692597] Re: If the user has the date/time/timezone wrong, connection fails (Expired timestamp error)

Good to see some progress on this bug.

This error is shown when dual booting Windows and Ubuntu.
Since Ubuntu and Windows use different methods to manage the local time (and thus interfering), every time windows is booted, after using ubuntu, U1 can't connect because the local time is delayed by an hour.

--
You received this bug notification because you are subscribed to a
duplicate bug report (854447).
https://bugs.launchpad.net/bugs/692597

Title:
  If the user has the date/time/timezone wrong, connection fails
  (Expired timestamp error)

Status in Ubuntu Single Sign On Client:
  Fix Committed
Status in Ubuntu Single Sign On Client stable-1-0 series:
  In Progress
Status in Ubuntu Single Sign On Client stable-1-2 series:
  In Progress
Status in Ubuntu Single Sign On Client stable-1-4 series:
  In Progress
Status in Ubuntu Single Sign On Client trunk series:
  Fix Committed
Status in Ubuntu One Client:
  Fix Committed
Status in Ubuntu One Client stable-1-4 series:
  In Progress
Status in Ubuntu One Client stable-1-6 series:
  In Progress
Status in Ubuntu One Client stable-2-0 series:
  In Progress
Status in Ubuntu One Client trunk series:
  Fix Committed
Status in Ubuntu One Control Panel:
  Fix Committed
Status in Ubuntu One Control Panel stable-1-0 series:
  New
Status in Ubuntu One Control Panel stable-2-0 series:
  New
Status in Ubuntu One Control Panel trunk series:
  Fix Committed
Status in Ubuntu One storage protocol:
  Fix Committed
Status in Ubuntu One storage protocol stable-1-4 series:
  In Progress
Status in Ubuntu One storage protocol stable-1-6 series:
  In Progress
Status in Ubuntu One storage protocol stable-2-0 series:
  In Progress
Status in Ubuntu One storage protocol trunk series:
  Fix Committed
Status in “ubuntu-sso-client” package in Ubuntu:
  New
Status in “ubuntuone-client” package in Ubuntu:
  New
Status in “ubuntuone-control-panel” package in Ubuntu:
  Triaged
Status in “ubuntuone-storage-protocol” package in Ubuntu:
  New

Bug description:
  Oauth API calls fail if the user has the time too wrong, with this
  error on the backend:

  AccountInfoError: args
  (<ubuntuone.controlpanel.dbus_service.ControlPanelBackend at
  /preferences at 0x2d7f090>, {'error_type': 'WebClientError',
  'error_msg': u"(400L, 'Expired timestamp: given 1292771581 and now
  1292857971 has a greater difference than threshold 900')"}), kwargs
  {}.

  The user then gets an empty control panel showing only "Value could
  not be retrieved" in every field

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu-sso-client/+bug/692597/+subscriptions

This bug was fixed in the package ubuntuone-storage-protocol - 2.99.0-0ubuntu1

---------------
ubuntuone-storage-protocol (2.99.0-0ubuntu1) precise; urgency=low

  * New upstream release.
    - Verify timestamp to avoid invalid auth failures (LP: #692597)
    - Use /api/time to sync the timestamp (LP: #891644)
  * Convert to pure dh
 -- Rodney Dawes <email address hidden> Wed, 21 Dec 2011 13:46:52 -0500

This bug was fixed in the package ubuntuone-client - 2.99.0-0ubuntu1

---------------
ubuntuone-client (2.99.0-0ubuntu1) precise; urgency=low

  * New upstream release.
    - Verify timestamp to avoid invalid auth failures (LP: #692597)
    - Files in new UDFs not uploaded due to filtering (LP: #869920)
  * debian/patches:
    - Remove upstreamed patches
 -- Rodney Dawes <email address hidden> Wed, 21 Dec 2011 15:46:25 -0500

Status changed to 'Confirmed' because the bug affects multiple users.

Hi! Thanks for the fix in the queue for oneiric-proposed. Its a large patch, but very easy to read, and I think its great for an SRU, given the regression potential and impact are well documented.

Can you please add an SRU justification header to the description of this bug (and bug #890277). See this link for instructions on what to include:

https://wiki.ubuntu.com/StableReleaseUpdates#Procedure

Thanks!

Still missing are fixes for ubuntuone-control-panel stable-2-0 and stable-1-0.
It looks like the fix for stable-3-0 will work mostly unchanged in stable-2-0, but the changes for stable-1-0 are much bigger so they'll take some time.

Hello Roberto, or anyone else affected,

Accepted ubuntuone-storage-protocol into oneiric-proposed. The package will build now and be available in a few hours. Please test and give feedback here. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you in advance!

Hello Roberto, or anyone else affected,

Accepted ubuntu-sso-client into oneiric-proposed. The package will build now and be available in a few hours. Please test and give feedback here. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you in advance!

Hello Roberto, or anyone else affected,

Accepted ubuntuone-client into oneiric-proposed. The package will build now and be available in a few hours. Please test and give feedback here. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you in advance!

Tested on packages in oneiric-proposed:
* ubuntuone-client: works (tested by publishing a file - that's rest api within syncdaemon)
* ubuntuone-storage-protocol: works - connection and file transfer
* ubuntuone-control-panel: Does not work, this is not in current SRU so will need to be fixed later
* ubuntu-sso-client: Works - sso ping uses oauth

This bug was fixed in the package ubuntu-sso-client - 1.4.1-0ubuntu1

---------------
ubuntu-sso-client (1.4.1-0ubuntu1) oneiric-proposed; urgency=low

  * New upstream release.
    - Avoid connection failure when timestamp invalid. (LP: #692597)
    - Fix test inheritance with twisted TestCase. (LP: #890277)
  * debian/watch:
    - Update to use the stable-1-4 series for upstream source.
 -- Rodney Dawes <email address hidden> Wed, 18 Apr 2012 13:33:55 -0400

This bug was fixed in the package ubuntuone-client - 2.0.1-0ubuntu1

---------------
ubuntuone-client (2.0.1-0ubuntu1) oneiric-proposed; urgency=low

  * New upstream release.
    - Avoid connection failure when timestamp invalid. (LP: #692597)
    - Files in new folders not uploaded due to filtering. (LP: #869920)
    - Sync daemon not running (mmap ValueError). (LP: #825366)
    - Typo in man page for "paths." (LP: #682954)
    - Apport recipe attaches old and useless logs. (LP: #956407)
  * debian/control:
    - Require the new ubuntuone-storage-protocol for #692597.
  * debian/patches:
    - Remove patches which have been included in upstream.
  * debian/watch:
    - Update to use the stable branch.
 -- Rodney Dawes <email address hidden> Wed, 18 Apr 2012 16:37:15 -0400

This bug was fixed in the package ubuntuone-storage-protocol - 2.0.1-0ubuntu1

---------------
ubuntuone-storage-protocol (2.0.1-0ubuntu1) oneiric-proposed; urgency=low

  * New upstream release.
    - Avoid connection failure when timestamp invalid. (LP: #692597)
    - Fix test inheritance with twisted TestCase. (LP: #890277)
 -- Rodney Dawes <email address hidden> Tue, 17 Apr 2012 15:39:00 -0400

oneiric has seen the end of its life and is no longer receiving any updates. Marking the oneiric task for this ticket as "Won't Fix".