Activity log for bug #998527

Date Who What changed Old value New value Message
2012-05-12 19:14:38 Stranimaier Alfred bug added bug
2012-05-15 03:40:21 Frédéric Escudero bug added subscriber Frédéric Escudero
2012-05-15 20:35:49 Antonio Froio bug added subscriber Antonio Froio
2012-05-26 16:38:47 gluxon bug added subscriber gluxon
2012-06-12 19:51:14 Rick McBride ubuntuone-client: assignee Ubuntu One Desktop+ team (ubuntuone-desktop+)
2012-06-12 19:51:19 Rick McBride ubuntuone-client: status New Confirmed
2012-06-20 16:56:33 Leo Arias tags certificate dekstop+
2012-06-20 20:49:00 Matías G. Rodriguez bug added subscriber Matías G. Rodriguez
2012-06-21 06:06:26 Stranimaier Alfred removed subscriber Stranimaier Alfred
2012-07-04 19:49:23 Leo Arias tags certificate dekstop+ certificate dekstop+ u1-windows
2012-07-24 12:34:59 Jan Pešek bug added subscriber Jan Pešek
2012-09-22 18:44:03 Jarosław Kapica bug added subscriber Jarosław Kapica
2012-09-29 15:02:44 Levy bug added subscriber Levy
2012-09-29 15:06:20 Levy description to sign in without existing account I get a message on the screen: There was a problem getting captcha, reloading... to sign in with existing account, then I get "Authentication failed" When I close the window, I get the message: Runtime Error 'underlaying c/c++ object has been deleted' Windows 7 Premium Home Service Pack 1 2012-05-12 21:04:18,318:318.000078201 - ubuntu_sso.credentials - INFO - _login_or_register: login_only=True email=None. 2012-05-12 21:04:18,322:322.000026703 - ubuntu_sso.credentials - INFO - find_credentials: self.app_name u'Ubuntu One', result is {}? True 2012-05-12 21:04:18,322:322.999954224 - ubuntu_sso.utils - INFO - get_bin_dir: returning dir located at 'C:\\Program Files (x86)\\ubuntuone\\dist'. 2012-05-12 21:04:35,012:12.0000839233 - ubuntu_sso.utils.webclient.qtnetwork - ERROR - SSL errors found; url: https://login.ubuntu.com/api/1.0/authentications ========Error============= The issuer certificate of a locally looked up certificate could not be found (11) --------Cert Details------ Organization: ValiCert, Inc. Common Name: http://www.valicert.com/ Locality Name: ValiCert Validation Network Unit: ValiCert Class 2 Policy Validation Authority Country: State or Province: ========================== ========Error============= The root CA certificate is not trusted for this purpose (17) --------Cert Details------ Organization: ValiCert, Inc. Common Name: http://www.valicert.com/ Locality Name: ValiCert Validation Network Unit: ValiCert Class 2 Policy Validation Authority Country: State or Province: ========================== 2012-05-12 21:04:35,013:13.9999389648 - ubuntu_sso.account - ERROR - login failed with: Traceback (most recent call last): File "ubuntu_sso\account.pyc", line 216, in login WebClientError: (u'SSL handshake failed', u'') 2012-05-12 21:04:35,019:19.9999809265 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393C698>. 2012-05-12 21:04:35,036:36.0000133514 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393CFD0>. 2012-05-12 21:04:35,043:43.9999103546 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393CC88>. 2012-05-12 21:04:35,051:51.0001182556 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393C238>. 2012-05-12 21:04:35,058:58.000087738 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393CC10>. 2012-05-12 21:04:35,065:65.9999847412 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393C2D8>. 2012-05-12 21:04:35,069:69.9999332428 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393CBC0>. 2012-05-12 21:04:35,075:75.0000476837 - ubuntu_sso.utils.ipc - INFO - Emitting remote signal for LoginError with callback <function on_login_error at 0x03E72E70>. 2012-05-12 21:04:49,131:131.999969482 - ubuntu_sso.credentials - INFO - _show_ui: received from the ui return code 10. 2012-05-12 21:04:49,132:132.999897003 - ubuntu_sso.credentials - ERROR - login (app_name: Ubuntu One): Problem while performing login. Traceback (most recent call last): File "ubuntu_sso\credentials.pyc", line 98, in inner File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator File "ubuntu_sso\credentials.pyc", line 241, in _login_or_register File "twisted\internet\defer.pyc", line 1039, in _inlineCallbacks File "ubuntu_sso\credentials.pyc", line 186, in _show_ui UserCancellationError 2012-05-12 21:04:49,132:132.999897003 - ubuntu_sso.main - INFO - 'CredentialsManagement': emitting 'AuthorizationDenied' with args (u'Ubuntu One',) and kwargs {} 2012-05-12 21:04:49,134:134.000062943 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393CCD8>. 2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x038BB328>. 2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x038BB8C8>. 2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x038BBAA8>. 2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x038BB990>. 2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x038BB788>. 2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - INFO - Emitting remote signal for AuthorizationDenied with callback <ubuntuone.platform.credentials.windows.RemovableSignal object at 0x05FA1170>. ============================== 2012-05-12 21:04:19,279:279.000043869 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.current_user_sign_in_page.CurrentUserSignInPage object at 0x03E4A4F8> 2012-05-12 21:04:19,282:282.00006485 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.email_verification_page.EmailVerificationPage object at 0x03E4AA08> 2012-05-12 21:04:19,283:283.999919891 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.success_page.SuccessPage object at 0x03E4ADF8> 2012-05-12 21:04:19,286:286.000013351 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.error_page.ErrorPage object at 0x03E740C0> 2012-05-12 21:04:19,288:288.000106812 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.forgotten_password_page.ForgottenPasswordPage object at 0x03E74300> 2012-05-12 21:04:19,290:290.999889374 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.reset_password_page.ResetPasswordPage object at 0x03E746F0> 2012-05-12 21:04:19,372:372.99990654 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.current_user_sign_in_page.CurrentUserSignInPage object at 0x03E4A4F8> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03FC0E70>. 2012-05-12 21:04:19,384:384.000062943 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.email_verification_page.EmailVerificationPage object at 0x03E4AA08> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03FC0AD0>. 2012-05-12 21:04:19,384:384.999990463 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.success_page.SuccessPage object at 0x03E4ADF8> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03E6FCF0>. 2012-05-12 21:04:19,395:395.999908447 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.error_page.ErrorPage object at 0x03E740C0> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03E6FF70>. 2012-05-12 21:04:19,397:397.000074387 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.forgotten_password_page.ForgottenPasswordPage object at 0x03E74300> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03E6FAB0>. 2012-05-12 21:04:19,401:401.000022888 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.reset_password_page.ResetPasswordPage object at 0x03E746F0> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03E798F0>. 2012-05-12 21:04:34,739:739.000082016 - ubuntu_sso.current_user_sign_in_page - INFO - CurrentUserSignInPage.login for: alfred.stranimaier@aon.at 2012-05-12 21:04:35,075:75.0000476837 - ubuntu_sso.current_user_sign_in_page - ERROR - Got error when login Ubuntu One, error: {'errtype': 'AuthenticationError', 'message': 'The authentication failed.'} 2012-05-12 21:04:35,075:75.0000476837 - ubuntu_sso.qt - INFO - build_general_error_message: returning 'The authentication failed.'. 2012-05-12 21:04:35,075:75.0000476837 - ubuntu_sso.sso_wizard_page - ERROR - 'CurrentUserSignInPage': emitting 'show_error' with args ('The authentication failed.',) and kwargs {} to sign in without existing account I get a message on the screen: There was a problem getting captcha, reloading... to sign in with existing account, then I get "Authentication failed" When I close the window, I get the message: Runtime Error 'underlaying c/c++ object has been deleted' Windows 7 Premium Home Service Pack 1 2012-05-12 21:04:18,318:318.000078201 - ubuntu_sso.credentials - INFO - _login_or_register: login_only=True email=None. 2012-05-12 21:04:18,322:322.000026703 - ubuntu_sso.credentials - INFO - find_credentials: self.app_name u'Ubuntu One', result is {}? True 2012-05-12 21:04:18,322:322.999954224 - ubuntu_sso.utils - INFO - get_bin_dir: returning dir located at 'C:\\Program Files (x86)\\ubuntuone\\dist'. 2012-05-12 21:04:35,012:12.0000839233 - ubuntu_sso.utils.webclient.qtnetwork - ERROR - SSL errors found; url: https://login.ubuntu.com/api/1.0/authentications ========Error============= The issuer certificate of a locally looked up certificate could not be found (11) --------Cert Details------ Organization: ValiCert, Inc. Common Name: http://www.valicert.com/ Locality Name: ValiCert Validation Network Unit: ValiCert Class 2 Policy Validation Authority Country: State or Province: ========================== ========Error============= The root CA certificate is not trusted for this purpose (17) --------Cert Details------ Organization: ValiCert, Inc. Common Name: http://www.valicert.com/ Locality Name: ValiCert Validation Network Unit: ValiCert Class 2 Policy Validation Authority Country: State or Province: ========================== 2012-05-12 21:04:35,013:13.9999389648 - ubuntu_sso.account - ERROR - login failed with: Traceback (most recent call last):   File "ubuntu_sso\account.pyc", line 216, in login WebClientError: (u'SSL handshake failed', u'') 2012-05-12 21:04:35,019:19.9999809265 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393C698>. 2012-05-12 21:04:35,036:36.0000133514 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393CFD0>. 2012-05-12 21:04:35,043:43.9999103546 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393CC88>. 2012-05-12 21:04:35,051:51.0001182556 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393C238>. 2012-05-12 21:04:35,058:58.000087738 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393CC10>. 2012-05-12 21:04:35,065:65.9999847412 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393C2D8>. 2012-05-12 21:04:35,069:69.9999332428 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393CBC0>. 2012-05-12 21:04:35,075:75.0000476837 - ubuntu_sso.utils.ipc - INFO - Emitting remote signal for LoginError with callback <function on_login_error at 0x03E72E70>. 2012-05-12 21:04:49,131:131.999969482 - ubuntu_sso.credentials - INFO - _show_ui: received from the ui return code 10. 2012-05-12 21:04:49,132:132.999897003 - ubuntu_sso.credentials - ERROR - login (app_name: Ubuntu One): Problem while performing login. Traceback (most recent call last):   File "ubuntu_sso\credentials.pyc", line 98, in inner   File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks   File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator   File "ubuntu_sso\credentials.pyc", line 241, in _login_or_register   File "twisted\internet\defer.pyc", line 1039, in _inlineCallbacks   File "ubuntu_sso\credentials.pyc", line 186, in _show_ui UserCancellationError 2012-05-12 21:04:49,132:132.999897003 - ubuntu_sso.main - INFO - 'CredentialsManagement': emitting 'AuthorizationDenied' with args (u'Ubuntu One',) and kwargs {} 2012-05-12 21:04:49,134:134.000062943 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393CCD8>. 2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x038BB328>. 2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x038BB8C8>. 2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x038BBAA8>. 2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x038BB990>. 2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x038BB788>. 2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - INFO - Emitting remote signal for AuthorizationDenied with callback <ubuntuone.platform.credentials.windows.RemovableSignal object at 0x05FA1170>. ============================== 2012-05-12 21:04:19,279:279.000043869 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.current_user_sign_in_page.CurrentUserSignInPage object at 0x03E4A4F8> 2012-05-12 21:04:19,282:282.00006485 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.email_verification_page.EmailVerificationPage object at 0x03E4AA08> 2012-05-12 21:04:19,283:283.999919891 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.success_page.SuccessPage object at 0x03E4ADF8> 2012-05-12 21:04:19,286:286.000013351 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.error_page.ErrorPage object at 0x03E740C0> 2012-05-12 21:04:19,288:288.000106812 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.forgotten_password_page.ForgottenPasswordPage object at 0x03E74300> 2012-05-12 21:04:19,290:290.999889374 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.reset_password_page.ResetPasswordPage object at 0x03E746F0> 2012-05-12 21:04:19,372:372.99990654 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.current_user_sign_in_page.CurrentUserSignInPage object at 0x03E4A4F8> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03FC0E70>. 2012-05-12 21:04:19,384:384.000062943 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.email_verification_page.EmailVerificationPage object at 0x03E4AA08> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03FC0AD0>. 2012-05-12 21:04:19,384:384.999990463 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.success_page.SuccessPage object at 0x03E4ADF8> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03E6FCF0>. 2012-05-12 21:04:19,395:395.999908447 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.error_page.ErrorPage object at 0x03E740C0> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03E6FF70>. 2012-05-12 21:04:19,397:397.000074387 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.forgotten_password_page.ForgottenPasswordPage object at 0x03E74300> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03E6FAB0>. 2012-05-12 21:04:19,401:401.000022888 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.reset_password_page.ResetPasswordPage object at 0x03E746F0> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03E798F0>. 2012-05-12 21:04:34,739:739.000082016 - ubuntu_sso.current_user_sign_in_page - INFO - CurrentUserSignInPage.login for: alfred.stranimaier@aon.at 2012-05-12 21:04:35,075:75.0000476837 - ubuntu_sso.current_user_sign_in_page - ERROR - Got error when login Ubuntu One, error: {'errtype': 'AuthenticationError', 'message': 'The authentication failed.'} 2012-05-12 21:04:35,075:75.0000476837 - ubuntu_sso.qt - INFO - build_general_error_message: returning 'The authentication failed.'. 2012-05-12 21:04:35,075:75.0000476837 - ubuntu_sso.sso_wizard_page - ERROR - 'CurrentUserSignInPage': emitting 'show_error' with args ('The authentication failed.',) and kwargs {}