Ubuntu One Client

When trying to disconnect ubuntu one, nothing happens

Bug #468516 reported by CFPS on 2009-11-01

This bug affects 16 people

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu One Client	Confirmed	Medium	Unassigned
	ubuntuone-client (Ubuntu)	Confirmed	Medium	Ubuntu One Client Engineering team

Bug Description

Binary package hint: ubuntuone-client

the disconnect button, when pressing the cloud-logo, does nothing... there seems to be no reaction.

ProblemType: Bug
.home.christian..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.christian..config.ubuntuone.ubuntuone.client.conf:
[ubuntuone]
connected = False
connect = 0
show_applet = 0
bookmarked = True
Architecture: amd64
CheckboxSubmission: 2ba1b38eff3ea69f3164ae3fb1cd37d6
CheckboxSystem: 4359ae94444d1d712e0f7d48453d9e6b
Date: Sun Nov 1 14:12:22 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release Candidate amd64 (20091020.3)
NonfreeKernelModules: nvidia
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
LANG=da_DK.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48+ureadahead2-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-14-generic x86_64

Tags:

Revision history for this message

CFPS (cfps) wrote on 2009-11-01:

.home.christian..cache.ubuntuone.log.oauth.login.log.txt Edit (879 bytes, text/plain; charset="utf-8")
Dependencies.txt Edit (3.8 KiB, text/plain; charset="utf-8")
UbuntuoneClientPackages.txt Edit (218 bytes, text/plain; charset="utf-8")
XsessionErrors.txt Edit (1.6 KiB, text/plain; charset="utf-8")

Revision history for this message

John O'Brien (jdobrien) wrote on 2009-12-15:

If possible, could you please do the following in a terminal with the client connected:

tail -f ~/.cache/ubuntuone/log/syncdaemon.log

Then click disconnect. What does the command above display when you click disconnect?
If you could paste it, this would be helpful.

Thank you.

Changed in ubuntuone-client (Ubuntu):
status:	New → Incomplete

Revision history for this message

AdrianoOgata (akogata) wrote on 2009-12-15:

Hi John,

That is what I got:

2009-12-15 14:17:53,208 - ubuntuone.SyncDaemon.ActionQueue - WARNING - connection lost: Connection was closed cleanly.
2009-12-15 14:17:53,208 - ubuntuone.SyncDaemon.ActionQueue - WARNING - Unlink share:'' node:'f3e39ae8-b5cd-48cc-9604-3ba2cddafa5d' Unlink(parent_id="'11db3dbf-6042-4df4-93e8-bd79cddc8531'", share_id="''", node_id="'f3e39ae8-b5cd-48cc-9604-3ba2cddafa5d'") failure Connection was closed cleanly.

The systray icon keeps unchanged. Yet the 'cloud' icon and, when left-clicked, shows the "disconnect" option. Let me know if you need something else. Thanks!

Og!

Eric Casteleijn (thisfred) on 2010-01-12

Changed in ubuntuone-client (Ubuntu):
importance:	Undecided → Medium
assignee:	nobody → John Lenton (chipaca)

Joshua Hoover (joshuahoover) on 2010-01-29

Changed in ubuntuone-client (Ubuntu):
importance:	Medium → Undecided
tags:	added: foundations+
Changed in ubuntuone-client (Ubuntu):
status:	Incomplete → Confirmed
assignee:	John Lenton (chipaca) → nobody
Changed in ubuntuone-client:
status:	New → Confirmed

Joshua Hoover (joshuahoover) on 2010-02-02

Changed in ubuntuone-client:
assignee:	nobody → Ubuntu One Foundations+ team (uone-foundations)
Changed in ubuntuone-client (Ubuntu):
assignee:	nobody → Ubuntu One Foundations+ team (uone-foundations)

Facundo Batista (facundo) on 2010-02-02

Changed in ubuntuone-client:
assignee:	Ubuntu One Foundations+ team (uone-foundations) → Canonical Desktop Team (canonical-desktop-team)

Joshua Hoover (joshuahoover) on 2010-02-02

Changed in ubuntuone-client:
assignee:	Canonical Desktop Team (canonical-desktop-team) → Ubuntu One Desktop+ team (uone-desktop)
Changed in ubuntuone-client (Ubuntu):
assignee:	Ubuntu One Foundations+ team (uone-foundations) → Ubuntu One Desktop+ team (uone-desktop)

Facundo Batista (facundo) on 2010-02-02

Changed in ubuntuone-client (Ubuntu):
importance:	Undecided → Medium
Changed in ubuntuone-client:
importance:	Undecided → Medium

Joshua Hoover (joshuahoover) on 2010-02-02

tags:

added: desktop+
removed: foundations+

Revision history for this message

Leo Arias (elopio) wrote on 2012-04-27:

Thank you for taking the time to report this bug and helping to make Ubuntu One better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version. When you test it and it is still an issue, kindly upload the updated logs by running apport-collect 468516 and any other logs that are relevant for this particular issue.

Leo Arias (elopio) on 2012-04-27

Changed in ubuntuone-client:
status:	Confirmed → Incomplete
Changed in ubuntuone-client (Ubuntu):
status:	Confirmed → Incomplete

dobey (dobey) on 2012-09-27

Changed in ubuntuone-client:
status:	Incomplete → Expired
assignee:	Ubuntu One Desktop+ team (ubuntuone-desktop+) → nobody

Revision history for this message

Zygmunt Krynicki (zyga) wrote on 2012-12-06:

I'd like to reopen this ticket. When U1 is busy uploading photos to my account clicking on the disconnect button does nothing. This coupled with https://bugs.launchpad.net/ubuntuone-storage-protocol/+bug/720707 makes u1 "break" an other usable computer.

To resolve it manually I run, multiple times, u1sdtool -q ; u1sdtool -d

Changed in ubuntuone-client:
status:	Expired → Confirmed
Changed in ubuntuone-client (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Zygmunt Krynicki (zyga) wrote on 2012-12-06:

In addition, after the deamon quits, any interaction with the control panel _starts the daemon again_ thus re-starting the upload that cannot be controlled. I'd like to request bumping priority of this bug please.

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