Ubuntu One Client

Half Ubuntu One files not being downloaded from cloud

Bug #1066491 reported by Shiva Narrthine
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu One Client
Confirmed
Undecided
Ubuntu One Client Engineering team

Bug Description

Running Ubuntu 12.10 Beta 2, and half the files I have synced on Ubuntu One are not being downloaded back to my computer. All folders shows that File Sync is complete (displaying green tick) and the Ubuntu One App shows that file sync is up to date.

Revision history for this message
Leo Arias (elopio) wrote :

I'm sorry to hear Ubuntu One is not working properly for you. Can you do the following in order to provide us with important details that will help us determine the root cause of this issue?

    Open Applications->Accessories->Terminal and run: echo -e "[logging]\nlevel = DEBUG" > ~/.config/ubuntuone/logging.conf; u1sdtool -q; u1sdtool -c
    Copy files into your ~/Ubuntu One folder
    Attach ~/.cache/ubuntuone/log/syncdaemon.log and ~/.cache/ubuntuone/log/syncdaemon-exception.log to this bug report

Note that attaching syncdaemon.log will show filenames you are attempting to sync with Ubuntu One. If you do not want this to be public, please mark the bug as private and this bug report will only be available to you and the Ubuntu One team.

Thank you,
Leo.

Changed in ubuntuone-client:
status: New → Incomplete
Revision history for this message
Leo Arias (elopio) wrote :

Also, now Ubuntu 12.10 is not in Beta. So, please try upgrading your system.

Revision history for this message
Shiva Narrthine (shivanarrthine) wrote :

Thanks for the reply.
I have already upgraded Ubuntu. I noticed that before I replaced Ubuntu 12.04 with 12.10, ubuntu one showed file sync completed and I could view the files in the website. But now those files are not even in the website.

Attached the files you wanted.

Revision history for this message
Shiva Narrthine (shivanarrthine) wrote :
Revision history for this message
Leo Arias (elopio) wrote :

Thanks Shiva. I'm marking this as confirmed, so developers can take a look at the exception you have in the log.

Changed in ubuntuone-client:
assignee: nobody → Ubuntu One Client Engineering team (ubuntuone-client-engineering)
status: Incomplete → Confirmed
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