Ubuntu One for WinXP says "Could not connect to syncdaemon ipc"

I have went through the same step as above, same result and effect. WinXP with latest SP and updates

Same error encountered.

C:\Documents and Settings\FarmerT>qfecheck

Windows XP Hotfix Validation Report for \\FARMERT
Report Date: 6/1/2012 11:56am

Current Service Pack Level: Service Pack 3

Hotfixes Identified:
KB909520: Current on system.
ie7: Current on system.
ie8: Current on system.
KB2183461-IE7: Current on system.
KB2360131-IE7: Current on system.
KB2416400-IE7: Current on system.
KB2447568-IE8: Current on system.
KB2497640-IE8: Current on system.
KB2510531-IE8: Current on system.
KB2544521-IE8: Current on system.
KB2559049-IE8: Current on system.
KB2586448-IE8: Current on system.
KB2598845-IE8: Current on system.
KB2618444-IE8: Current on system.
KB2632503-IE8: Current on system.
KB2647516-IE8: Current on system.
KB2675157-IE8: Current on system.
KB837272: Current on system.
KB904706: Current on system.
KB938127-v2-IE7: Current on system.
KB941569: Current on system.
KB956390-IE7: Current on system.
KB960714-IE7: Current on system.
KB961260-IE7: Current on system.
KB972260-IE7: Current on system.
KB976325-IE7: Current on system.
Q282784: Current on system.
RDC: Current on system.
Wdf01005: Current on system.
Wdf01009: Current on system.
KB2564958: Current on system.
KB969084: Current on system.
KB971513: Current on system.
MSCompPackV1: Current on system.
iscsi200: Current on system.
KB817778: Current on system.
KB821557: Current on system.
KB822603: Current on system.
KB823182: Current on system.
KB823559: Current on system.
KB823980: Current on system.
KB824105: Current on system.
KB824141: Current on system.
KB824146: Current on system.
KB825119: Current on system.
KB826942: Current on system.
KB828028: Current on system.
KB828035: Current on system.
KB828741: Current on system.
KB829558: Current on system.
KB833407: Current on system.
KB835409: Current on system.
KB835732: Current on system.
KB837001: Current on system.
KB839645: Current on system.
KB840315: Current on system.
KB840374: Current on system.
KB841873: Current on system.
KB842773: Current on system.
KB892944: Current on system.
KB905495: Current on system.
KB914798: Current on system.
Q322011: Current on system.
Q323255: Current on system.
Q328310: Current on system.
Q329048: Current on system.
Q329115: Current on system.
Q329170: Current on system.
Q329390: Current on system.
Q329441: Current on system.
Q329834: Current on system.
Q331953: Current on system.
Q810565: Current on system.
Q810577: Current on system.
Q810833: Current on system.
Q811493: Current on system.
Q811630: Current on system.
Q814033: Current on system.
Q814995: Current on system.
Q815021: Current on system.
Q817287: Current on system.
Q817606: Current on system.
Q819696: Current on system.
Wudf01000: Current on system.
KB943729: Current on system.
KB873339: Current on system.
KB885835: Current on system.
KB885836: Current on system.
KB888302: Current on system.
KB890046: Current on system.
KB890859: Current on system.
KB891781: Current on system.
KB893756: Current on system.
KB896358: Current on system.
KB896423: Current on system.
KB896424: Current on system.
KB896428: Current on system.
KB8984...

Thanks for the bug report!

This error indicates one of our programs, syncdaemon, is not starting correctly. Could you attach the logs so we can debug it?

https://one.ubuntu.com/help/faq/where-are-the-log-files-kept-on-windows/

Thanks for the response.

Following https://one.ubuntu.com/help/faq/where-are-the-log-files-kept-on-windows/, I checked the directory under "Lokale Einstellungen\Anwendungsdaten\xdg\ubuntuone\". But I cannot find any log files.

The folder "Local Settings\Application Data\xdg" does not exist.

I have the following files and folders in "Lokale Einstellungen\Anwendungsdaten\xdg\ubuntuone\":

.
./shares (folder)
./syncdaemon (folder)
./syncdaemon/fsm (empty folder)
./syncdaemon/metadata_version (file with content: 6)
./syncdaemon/tritcask (folder)
./syncdaemon/tritcask/1337066494670398.inactive.tritcask-v1.data (file 869K)
./syncdaemon/tritcask/1337066494670398.inactive.tritcask-v1.data.hint (file 101K)
./syncdaemon/tritcask/1337066495185827.live.tritcask-v1.data (file 3.0G !!!!!!!!)
./syncdaemon/vm (folder)
./syncdaemon/vm/.version (file with content: 7)
./syncdaemon/vm/shared (empty folder)
./syncdaemon/vm/shares (empty folder)
./syncdaemon/vm/udfs (empty folder)

I checked if I can switch on logging with the U1-GUI, but since it says "Getting Information, Please Wait ...", I cannot not do anything useful.

BTW: u1sdtool show similar symptoms as the GUI.

I hope this helps.

Include me. I have tried to install on multiple WinXP systems and have had the same results described above. I also have been using Ubuntu One on a VirtualBox Ubuntu 11.10 guest (WinXP) and it works.

Sorry, I just realized my mistake when searching for the log files. I found the log files and will post the log files soon.

Here are my logfiles from the correct location ("Lokale Einstellungen\Anwendungsdaten\xdg\cache\ubuntuone\log")

------------------
controlpanel.log
------------------

2012-06-04 11:45:00,921 - ubuntuone.controlpanel.qt.folders - ERROR - Error while invoking <bound method FoldersPanel.load of <ubuntuone.controlpanel.gui.qt.folders.FoldersPanel object at 0x01E679C0>> with args () and kwargs {}:
Traceback (most recent call last):
  File "ubuntuone\controlpanel\gui\qt\__init__.pyc", line 100, in inner
  File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
  File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
  File "ubuntuone\controlpanel\gui\qt\folders.pyc", line 158, in load
  File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
  File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
  File "ubuntuone\controlpanel\backend.pyc", line 617, in volumes_info
  File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
  File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
  File "ubuntuone\platform\tools\windows.pyc", line 139, in call_after_connection_inner
  File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
  File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
  File "ubuntuone\platform\windows\ipc_client.pyc", line 759, in connect
SyncDaemonClientConnectionError: ('Could not connect to the syncdaemon ipc.', ActivationTimeoutError())
2012-06-04 12:17:28,765 - ubuntuone.controlpanel.qt.folders - ERROR - Error while invoking <bound method FoldersPanel.load of <ubuntuone.controlpanel.gui.qt.folders.FoldersPanel object at 0x01E80DF8>> with args () and kwargs {}:
Traceback (most recent call last):
  File "ubuntuone\controlpanel\gui\qt\__init__.pyc", line 100, in inner
  File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
  File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
  File "ubuntuone\controlpanel\gui\qt\folders.pyc", line 158, in load
  File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
  File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
  File "ubuntuone\controlpanel\backend.pyc", line 617, in volumes_info
  File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
  File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
  File "ubuntuone\platform\tools\windows.pyc", line 139, in call_after_connection_inner
  File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
  File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
  File "ubuntuone\platform\windows\ipc_client.pyc", line 759, in connect
SyncDaemonClientConnectionError: ('Could not connect to the syncdaemon ipc.', ActivationTimeoutError())
2012-06-04 12:20:01,562 - ubuntuone.controlpanel.qt.folders - INFO - The warning dialog was shown and also closed (message was "SyncDaemonClientConnectionError\n'Could not connect to the syncdaemon ipc.'\nActivationTimeoutError()").

------------------
syncdaemon.log
------------------
2012-06-04 11:23:23,155 - ubuntuone.SyncDaemon - INFO - not starting twisted.manhole
2012-0...

I can't believe that only two people are having this problem. The client does not work on any WinXP platform that I have access to. Works great on System 7 platforms. Help!!! What can I do? John

Windows 7 Professional. Doesn't work.

Win 7 Pro, same error.

Here's my logs for today:

2012-06-08 12:38:05,973 - ubuntuone.controlpanel.qt.controlpanel - DEBUG - ControlPanel: started.
2012-06-08 12:38:06,069 - ubuntuone.controlpanel.backend - INFO - ControlBackend: instance started.
2012-06-08 12:38:06,082 - ubuntuone.controlpanel.qt.folders - DEBUG - FoldersPanel: started.
2012-06-08 12:38:06,125 - ubuntuone.controlpanel.qt.addfolder - DEBUG - AddFolderButton: started.
2012-06-08 12:38:06,170 - ubuntuone.controlpanel.qt.devices - DEBUG - DevicesPanel: started.
2012-06-08 12:38:06,178 - ubuntuone.controlpanel.qt.preferences - DEBUG - PreferencesPanel: started.
2012-06-08 12:38:06,184 - ubuntuone.controlpanel.qt.account - DEBUG - AccountPanel: started.
2012-06-08 12:38:06,207 - ubuntuone.controlpanel.qt.signin - DEBUG - SignInPanel: started.
2012-06-08 12:38:06,257 - ubuntuone.controlpanel.qt.controlpanel - ERROR - load
Traceback (most recent call last):
  File "ubuntuone\controlpanel\gui\qt\__init__.pyc", line 94, in inner
ZipImportError: bad local file header in C:\Program Files (x86)\ubuntuone\dist\library.zip
2012-06-08 12:39:38,914 - ubuntuone.controlpanel.backend - INFO - ControlBackend: instance started.
2012-06-08 12:39:39,201 - ubuntuone.controlpanel.qt.controlpanel - INFO - start_from_license: args (<ubuntuone.controlpanel.gui.qt.controlpanel.ControlPanel object at 0x03E74660>,), kwargs {}.
2012-06-08 12:39:39,203 - ubuntuone.controlpanel.qt.wizard - INFO - initializePage: args (<ubuntuone.controlpanel.gui.qt.wizard.UbuntuOneWizard object at 0x03EDBD68>, 0), kwargs {}.
2012-06-08 12:39:39,203 - ubuntuone.controlpanel.qt.wizard - INFO - UbuntuOneWizard.initializePage: new page is <ubuntuone.controlpanel.gui.qt.wizard.LicensePage object at 0x03EDF618>, new button layout is [9, 4, 2], new side widget stage is 0.
2012-06-08 12:39:49,128 - ubuntuone.controlpanel.qt.gui - INFO - Updates available? False
2012-06-08 13:01:49,960 - ubuntuone.controlpanel.qt.folders - ERROR - Error while invoking <bound method FoldersPanel.load of <ubuntuone.controlpanel.gui.qt.folders.FoldersPanel object at 0x03E86E40>> with args () and kwargs {}:
Traceback (most recent call last):
  File "ubuntuone\controlpanel\gui\qt\__init__.pyc", line 100, in inner
  File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
  File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
  File "ubuntuone\controlpanel\gui\qt\folders.pyc", line 158, in load
  File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
  File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
  File "ubuntuone\controlpanel\backend.pyc", line 617, in volumes_info
  File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
  File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
  File "ubuntuone\platform\tools\windows.pyc", line 139, in call_after_connection_inner
  File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
  File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
  File "ubuntuone\platform\windows\ipc_client.pyc", line 759, in connect
SyncDaemonClientConnectionError: ('Could not connect to the syncdaemon ip...

My pc is Window 7 Ultimate 64 bits. I have the same error.
Ubuntu one version 3.0.1.
Its works fine under Ubuntu 12.04 64 bits in the same pc.

Marking as confirmed because the developers can now take a look at the logs.
Thanks for your reports!

I realized just today, that the problem disappeared on my computer. U1 fixed itself.

Here are the steps that may have caused the "self fixing":

1) I moved the files from the "Ubuntu One" folder to another folder of another cloud service because I was badly in need for syncing these files.

2) Afterwards I deleted the 3G of cache files under "Lokale Einstellungen\Anwendungsdaten\xdg\ubuntuone\".

3) Now (after two or three Windows reboots), I realized that the Ubuntu One client works properly.

Maybe the original error message was caused by inconsistent cache files or some kind of size limit on the cache files? (The size limit of the file system were not reached. I'm on an NTFS with several ten GB free).

Renamed the folder "C:\Users\<UserID>\AppData\Local\xdg" and started Ubuntu One from the shortcut. It started working. A nex folder is created in the same directory

It happens to me too in my Win XP 32 bits. The error

In a Windows 7 it works perfect.

I have tried:

1. Fresh install installing the latest client ubuntuone-3.0.2b-windows-installer.exe or ubuntuone-3.0.2-windows-installer.exe
2. Uninstall client erasing registry entries and all log folders.

I copy the logs referenced in https://one.ubuntu.com/help/faq/where-are-the-log-files-kept-on-windows/

==========================================================================================
controlpanel.log:

2012-09-12 10:19:01,081 - ubuntuone.controlpanel.backend - INFO - ControlBackend: instance started.
2012-09-12 10:19:05,082 - ubuntuone.controlpanel.qt.gui - INFO - Updates available? False
2012-09-12 10:40:44,595 - ubuntuone.controlpanel.qt.folders - ERROR - Error while invoking <bound method FoldersPanel.load of <ubuntuone.controlpanel.gui.qt.folders.FoldersPanel object at 0x01D39ED0>> with args () and kwargs {}:
Traceback (most recent call last):
  File "ubuntuone\controlpanel\gui\qt\__init__.pyc", line 100, in inner
  File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
  File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
  File "ubuntuone\controlpanel\gui\qt\folders.pyc", line 161, in load
  File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
  File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
  File "ubuntuone\controlpanel\backend.pyc", line 624, in volumes_info
  File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
  File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
  File "ubuntuone\platform\tools\windows.pyc", line 139, in call_after_connection_inner
  File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
  File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
  File "ubuntuone\platform\windows\ipc_client.pyc", line 759, in connect
SyncDaemonClientConnectionError: ('Could not connect to the syncdaemon ipc.', ActivationTimeoutError())
===================================================================================================
credentials.log

2012-09-12 10:19:02,348 - ubuntuone.credentials - DEBUG - find_credentials: args (<ubuntuone.platform.credentials.CredentialsManagementTool object at 0x01D7F890>,), kwargs {}.
2012-09-12 10:19:05,411 - ubuntuone.credentials - DEBUG - Handling signal_name: 'on_credentials_found_cb', app_name: u'Ubuntu One'.
2012-09-12 10:19:05,411 - ubuntuone.credentials - DEBUG - Calling <bound method Deferred.callback of <Deferred at 0x2cb9cb0>> with 1 args and 0 kwargs.
2012-09-12 10:19:05,411 - ubuntuone.credentials - DEBUG - cleanup: removing signal match <ubuntuone.platform.credentials.windows.RemovableSignal object at 0x02CCA070>
2012-09-12 10:19:05,411 - ubuntuone.credentials - DEBUG - cleanup: removing signal match <ubuntuone.platform.credentials.windows.RemovableSignal object at 0x02CCA0B0>
2012-09-12 10:19:05,411 - ubuntuone.credentials - DEBUG - cleanup: removing signal match <ubuntuone.platform.credentials.windows.RemovableSignal object at 0x02CCA0D0>

Thanks for your help.

One more clue. The syncdaemon process starts when ubuntu one starts but the process disappears after some seconds. ubuntu-sso-login.exe an ubuntuone-control-panel-qt.exe processes remain active.

I have also tried the idea of J.Vaquero but it did not work for me :( The new xdg directory appeard but with the same error message.

"Renamed the folder "C:\Users\<UserID>\AppData\Local\xdg" and started Ubuntu One from the shortcut. It started working. A nex folder is created in the same directory"

I´ sorry, josel_bcn. My OS is Windows 7 64 bits, and the metod works fine.

Same error to me. Win XP 32 bits, domain client, User Data linked to a file server.
(sorry for my english)

I'm not an expert, but in the install.log is maybe a hint?!
(see below)
Tested with V3.0.1; V3.0.2; V3.0.2b
all the same.
Try to do it (add syncdeamon with netsh) manually, same error message
manually starting the deamon, it will be killed in seconds
Don't kown, if it helps
####
...
Creating Desktop Shortcut for Ubuntu One
Executing netsh.exe firewall add allowedprogram "C:\Programme/ubuntuone\dist\ubuntuone-syncdaemon.exe" "Ubuntu One" ENABLE
Script exit code: 1

Script output:
 Der Dienst wurde nicht gestartet.

Script stderr:
 Program ended with an error exit code

Error running netsh.exe firewall add allowedprogram "C:\Programme/ubuntuone\dist\ubuntuone-syncdaemon.exe" "Ubuntu One" ENABLE : Program ended with an error exit code
Problem running post-install step. Installation may not complete correctly
 Error running netsh.exe firewall add allowedprogram "C:\Programme/ubuntuone\dist\ubuntuone-syncdaemon.exe" "Ubuntu One" ENABLE : Program ended with an error exit code
Problem running post-install step. Installation may not complete correctly
 Error running netsh.exe firewall add allowedprogram "C:\Programme/ubuntuone\dist\ubuntuone-syncdaemon.exe" "Ubuntu One" ENABLE : Program ended with an error exit code
Installation completed
Log finished 09/19/2012 at 16:22:39

The solution proposed by vaqueroh in #14 it worked for me in a Win XP sp3 system. Thanks!

Win 8 64 and I have the same problem, vaqueroh's solution not working for me.

I am using Windows 7 and I have the same problem. It used to work until about a week ago so I am assuming a recent Windows update has messed it up?

I don't know if I experience the same issue here but I've got a strange syncdeamon-exception.log. I've attached it.

The proxy.log file shows something interesting:
2013-01-28 10:32:19,045 - ubuntuone.proxy - ERROR - connection error: Proxy denied connection (3)
2013-01-28 10:32:19,046 - ubuntuone.proxy - ERROR - Connection error
Traceback (most recent call last):
  File "ubuntuone\proxy\tunnel_server.pyc", line 255, in headers_done
ConnectionError

I have moved to windows 7 64 bits and it works fine.

Thanks for your help :)

to me installing python and deleting the xdg folder under application data worked. I am on xp sp3, it never worked before for months.
I am using UO 4.2