Network unusable (>1s-5s pings) on e1000e
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Incomplete
|
Undecided
|
Unassigned | ||
Xenial |
Invalid
|
Undecided
|
Unassigned | ||
Bionic |
Incomplete
|
Undecided
|
Unassigned | ||
linux-hwe (Ubuntu) |
New
|
Undecided
|
Unassigned | ||
Xenial |
New
|
Undecided
|
Unassigned | ||
Bionic |
Invalid
|
Undecided
|
Unassigned | ||
linux-meta-hwe (Ubuntu) |
Invalid
|
Undecided
|
Unassigned | ||
Xenial |
Invalid
|
Undecided
|
Unassigned | ||
Bionic |
Invalid
|
Undecided
|
Unassigned |
Bug Description
On DELL 7060 MicroFormFactor (MFF) machines with Intel network cards, installing any kernels above, but not including 4.15.0-20, break the network connectivity of the machine.
Latest kernel where network card works:
linux-image-
Tested kernels where network card breaks:
4.15.0-22
4.15.0-33
4.15.0-36
# lspci -nn -d ::0200
00:1f.6 Ethernet controller [0200]: Intel Corporation Device [8086:15bb] (rev 10)
BIOS Information
Vendor: Dell Inc.
Version: 1.2.14
Release Date: 09/06/2018
To reproduce the issue:
1. Install any kernel starting on 4.15.0-22 or above
2. Boot the machine with the new kernel
3. ping the gateway (pings are in the sub 1ms range)
4. Attempt to do things that use the network, i.e. apt update or scp, etc. It may take a minute or so before things get hung, i.e. you will see apt update progress stop and the transfer rate drop down to just a few kb/s or simply say stalled.
4. Now ping the gateway again and you will see 1-5s pings, dropped packets
5. At this point network is no longer usable
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-generic-
ProcVersionSign
Uname: Linux 4.15.0-20-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
CurrentDesktop: Unity
Date: Fri Oct 19 10:35:08 2018
InstallationDate: Installed on 2016-08-25 (784 days ago)
InstallationMedia: It
ProcEnviron:
TERM=xterm-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: linux-meta-hwe
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/hwC0D2', '/dev/snd/hwC0D0', '/dev/snd/
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=
InstallationDate: Installed on 2016-08-25 (788 days ago)
InstallationMedia: It
IwConfig:
lo no wireless extensions.
enx00e112002c6f no wireless extensions.
eno1 no wireless extensions.
MachineType: Dell Inc. OptiPlex 7060
Package: linux (not installed)
ProcEnviron:
TERM=xterm-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageV
linux-
linux-
linux-firmware 1.157.20
RfKill:
Tags: xenial xenial
Uname: Linux 4.15.0-20-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 09/06/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.14
dmi.board.name: 04MFRM
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.family: OptiPlex
dmi.product.name: OptiPlex 7060
dmi.sys.vendor: Dell Inc.
Changed in linux-meta-hwe (Ubuntu): | |
status: | New → Invalid |
Changed in linux (Ubuntu Xenial): | |
status: | New → Invalid |
Changed in linux-hwe (Ubuntu Bionic): | |
status: | New → Invalid |
Changed in linux-meta-hwe (Ubuntu Xenial): | |
status: | New → Invalid |
Changed in linux-meta-hwe (Ubuntu Bionic): | |
status: | New → Invalid |
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1798833
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.