No login prompt when booting bionic with both hdmi and vga monitor

Bug #1773850 reported by Neal McBurnett
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
New
Low
Unassigned

Bug Description

If I boot up with two external monitors connected, the login screen doesn't show up on any monitor.

The laptop display shows the mouse cursor on a blue screen, the HDMI monitor shows a blank blue screen, and the VGA monitor shows no signal.

WORKAROUND: Use Trusty.

WORKAROUND: Boot with only one external monitor connected.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7
ProcVersionSignature: Ubuntu 4.15.0-22.24-generic 4.15.17
Uname: Linux 4.15.0-22-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
Date: Mon May 28 11:40:58 2018
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes, including running git bisection searches
GpuHangFrequency: Several times a week
GpuHangReproducibility: Yes, I can easily reproduce it
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
 Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Lenovo 3rd Gen Core processor Graphics Controller [17aa:2203]
InstallationDate: Installed on 2018-05-01 (26 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
MachineType: LENOVO 343522U
ProcEnviron:
 TERM=screen
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-22-generic root=UUID=51612d4c-57c8-45d0-b308-86df52604f07 ro
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/12/2015
dmi.bios.vendor: LENOVO
dmi.bios.version: GCETA1WW (2.61 )
dmi.board.asset.tag: Not Available
dmi.board.name: 343522U
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrGCETA1WW(2.61):bd02/12/2015:svnLENOVO:pn343522U:pvrThinkPadX230Tablet:rvnLENOVO:rn343522U:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.family: ThinkPad X230 Tablet
dmi.product.name: 343522U
dmi.product.version: ThinkPad X230 Tablet
dmi.sys.vendor: LENOVO
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.91-2
version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

Revision history for this message
Neal McBurnett (nealmcb) wrote :
penalvch (penalvch)
tags: added: bios-outdated-2.70 regression-release
Revision history for this message
penalvch (penalvch) wrote :

Neal McBurnett, thank you for reporting this and helping make Ubuntu better.

1) As per the sticker of the monitors (not from the Bug Description, or the result of a terminal command), could you please provide the full manufacturer and model?

2) Are you using any dongles/adapters to connect to either monitor?

3) To clarify, if you boot up with nothing attach, then login, then attach both the VGA and HDMI, are you then able to configure all three screens to display the desired output while logged in?

4) Was there a release newer than Trusty, but older then Bionic where this issue wasn't reproducible?

5) Regarding desktop environment, are you presently using GNOME, Unity, etc.?

6) Could you please post the output of the following terminal command (not manually attach files):
ls -la /var/crash

Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Neal McBurnett (nealmcb) wrote :

Thank you, penalvch.

1) viewsonic vx2433wm model VS12324 2010-01-28
 samsung 22" led tv series 5 5000 model code UN22F5000AFXZA Version: FP02

2) For the HDMI connection from the thinkpad, I'm using an INSIGNIA DisplayPort-to-HDMI Adapter

3) Yes, except while I am then able to configure the two external screens, the laptop screen becomes blank. So I can use 2 out of the 3 screens. That was also a limitation in Trusty where I used Unity.

4) I haven't tried it on anything between trusty and bionic.

5) Standard bionic: Gnome 3.

6) This may be out-of-date, and I've pasted back in two crash files that I had moved to another directory at 10:57:
drwxrwsrwt 2 root whoopsie 4096 May 28 10:57 .
drwxr-xr-x 14 root root 4096 Apr 26 12:30 ..
-rw-r--r-- 1 root whoopsie 0 May 28 09:27 _usr_bin_Xwayland.120.upload
-rw------- 1 whoopsie whoopsie 0 May 28 09:28 _usr_bin_Xwayland.120.uploaded
-rw-r----- 1 gdm whoopsie 5069766 May 28 09:22 _usr_bin_Xwayland.120.crash
-rw-r----- 1 neal neal 17800803 May 28 09:20 _usr_lib_xorg_Xorg.1000.crash

Revision history for this message
penalvch (penalvch) wrote :

Neal McBurnett:

1) Regarding your crash files, please execute the following via a terminal to have them automatically processed:
ubuntu-bug /var/crash/FILENAME.crash

where FILENAME is the file name of the crash file to report.

The upload is successful when the file with extension .uploaded is subsequently created.

2) With regard to this report, you have at least two to three bugs here. One for each of the distinct crash files you noted, which reporting them will help to see them resolved. The third is along the lines of your Title+Bug Description:
https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/1760849

From my cursory viewpoint, the crashes appear to be unrelated to the login issue reported.

Hence, for now, let this be marked a duplicate of LP#1760849. However, if after it is resolved your issue is still present, this report may always be unduplicated, and resumed from there.

penalvch (penalvch)
description: updated
Changed in xorg (Ubuntu):
status: Incomplete → New
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