Power off dialog does not appear in ~0.4% of cases when the power button is pressed

Bug #1854838 reported by DelHP3dP
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
gdm3 (Ubuntu)
Confirmed
Low
Unassigned
gnome-shell (Ubuntu)
Confirmed
Low
Unassigned
upower (Ubuntu)
Confirmed
Low
Unassigned

Bug Description

18.04 LTS

During soft power cycle test, the option to shut down not available in Ubuntu. This occurred 4/1000 times during test. Power needed to be removed from the unit in order to power down.

Test steps -
1) Press power button on unit with power connected
2) Wait for system to boot - verify by observing Ubuntu OS "user select" screen
3) Select the power button/icon
4) Select "power off" from the available options
Repeat steps 1-4 1000 times.

Expected result -
Each time the user selects the power button/icon they will be presented with options to power off or restart the unit.

Actual result -
Of 1000 cycles, 4 cycles resulted in the system not presenting the options to power off or restart the unit.

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1854838/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → gdm (Ubuntu)
tags: added: bionic
affects: gdm (Ubuntu) → gdm3 (Ubuntu)
summary: - During soft power cycle test, the option to shut down not available in
- Ubuntu
+ Power off dialog does not appear in ~0.4% of cases when the power button
+ is pressed
Changed in gdm3 (Ubuntu):
importance: Undecided → Low
Changed in gnome-shell (Ubuntu):
importance: Undecided → Low
Changed in upower (Ubuntu):
importance: Undecided → Low
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gdm3 (Ubuntu):
status: New → Confirmed
Changed in gnome-shell (Ubuntu):
status: New → Confirmed
Changed in upower (Ubuntu):
status: New → Confirmed
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