Mysterious "System program problem detected" prompt

Bug #794757 reported by Andrew
140
This bug affects 32 people
Affects Status Importance Assigned to Milestone
apport (Ubuntu)
Invalid
Undecided
Unassigned
update-notifier (Ubuntu)
Triaged
Medium
Unassigned

Bug Description

Binary package hint: apport

A unsolicited, untitled window recently appeared that contained only the following text:

    System program problem detected
    Do you want to report the problem now?

    [ Cancel ] [ Report problem... ]

There are two problems with this:

1) I have no idea what "system program problem" this is referring to, so I have no way of knowing yet whether or not I want to report it. My only rational option is to choose "Cancel."

2) I have no indication of what program is generating this prompt. Since it reappeared again later, though, I gave in to curiosity and clicked "Report problem," hoping that it might reveal more information about the "system program problem." Instead of more information, however, I was presented with a password prompt. I am NOT going to grant administrative privileges to an unidentified program. Once again, my only rational option is to choose "Cancel."

Users at Ask Ubuntu [1] helped me identify the mystery prompt as belonging to Apport.

Apport needs to identify itself before requesting elevated privileges.

[1] http://askubuntu.com/questions/47675/why-should-i-trust-this

<https://wiki.ubuntu.com/ErrorTracker#os-crash>

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: apport 1.20.1-0ubuntu5
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic x86_64
ApportLog:
 ERROR: apport (pid 13522) Tue Jun 7 10:13:17 2011: called for pid 12778, signal 11
 ERROR: apport (pid 13522) Tue Jun 7 10:13:17 2011: executable: /usr/bin/Xorg (command line "/usr/bin/X :0 -auth /var/run/lightdm/authority/0 -nolisten tcp vt2")
 ERROR: apport (pid 13522) Tue Jun 7 10:13:18 2011: wrote report /var/crash/_usr_bin_Xorg.0.crash
Architecture: amd64
CrashReports:
 600:1000:1000:546955:2011-06-07 11:51:12.501300000 -0700:2011-06-07 11:51:13.501300000 -0700:/var/crash/_usr_bin_update-notifier.1000.crash
 600:0:0:635299:2011-06-07 10:13:18.563455402 -0700:2011-06-07 10:13:17.292818549 -0700:/var/crash/_usr_bin_Xorg.0.crash
 600:1000:1000:232476:2011-06-05 21:03:36.352573000 -0700:2011-06-05 21:03:37.352573000 -0700:/var/crash/_usr_lib_telepathy_telepathy-salut.1000.crash
Date: Wed Jun 8 13:30:15 2011
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Beta amd64 (20110413)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_US:en
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: apport
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Andrew (andrewkvalheim) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in apport (Ubuntu):
status: New → Confirmed
Robert Roth (evfool)
affects: apport (Ubuntu) → update-notifier (Ubuntu)
Revision history for this message
wombat (jewett-aij) wrote :

Just a quick question: Are you booting using a USB-live-cd?
This may or may not be relevant: So far, I have only received these types of errors when booting from an external USB-live-cd (with persistence). In case it helps, when I type "ls /var/crash/" that directory the following files (whose contents I can't read due to a sudo problem):
_usr_bin_Xorg.0.crash
_usr_lib_gvfs_gvfsd-metadata.999.crash
_usr_bin_zeitgeist-daemon.999.crash
(There's also a ".lock" file.)
In my case, I can't tell if this is a bug in ubuntu, or simply an i/o error (due to cheap unreliable USB flash media).
Again, I don't know if any of this is relevant.

Revision history for this message
Mike Mestnik (cheako) wrote :

I'd just like to update the record to include the trouble shooting steps for defective media. However after attempting to do so I realized I was no expert. Trying again seams best. Once an issue is reported by multiple media using multiple devices, it most likely is not defective media. Multiple different media with defects would likely express an array of different problems, save for failing a media verification step, not the same problem over and over again.

However a problem can be specific to a certain configuration, so determining the details of the configuration is a necessary troubleshooting step. Furthermore just because a configuration works 100 times, does not mean that it will not fail 10,000,000 times and the reverse is also true.

Revision history for this message
Mike Mestnik (cheako) wrote :

"badblocks -n" comes to mind. If the bootable USB drive passes this test, then it's 100% good.

Revision history for this message
Mike Mestnik (cheako) wrote :

I should learn to keep my mouth shut. "badblocks -n" is likely to cause USB flash defects, however it would indicate that the drive WAS 110% good.

Changed in update-notifier (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Triaged
Changed in update-notifier (Ubuntu):
assignee: nobody → Evan Dandrea (ev)
summary: - Apport displays mysterious prompt
+ Mysterious "System program problem detected" prompt
description: updated
Revision history for this message
Matthew Paul Thomas (mpt) wrote :

Currently the sequence in this situation is:
1. "System program problem detected" alert
2. gksudo prompt
3. <https://wiki.ubuntu.com/ErrorTracker#os-crash> alert

I propose fixing this bug by changing the sequence to:
1. <https://wiki.ubuntu.com/ErrorTracker#os-crash> alert
2. PolicyKit prompt with appropriate text (bug 849001), if you continue with "Send an error report" checked, or if you click "Show Details".

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in apport (Ubuntu):
status: New → Confirmed
Revision history for this message
Evan (ev) wrote :
Revision history for this message
sds (sds-gnu) wrote :

the worst thing, apart from a confusing window, is the request to enter a password.
since I have no idea who and why is requesting the password, the only rational reaction is to cancel.

Revision history for this message
Hazuki San (hazuki-san) wrote :

This has just started happening to me. Fully up to date fresh install from a USB stick (hash verified) of Ubuntu 12.04 64 bit.

Stupidly, even though I felt it was a suspicious dialogue box, I still typed my password in. The colour sank from my face as the error box just popped up again with the same request. I sure hope this wasn't a social engineering trick.

Revision history for this message
Michael Soto (m6soto) wrote :

I'd like to add that I'm receiving this error too. I am not running from a LiveUSB or DVD. I've had a dual boot w/ Win7 for a while. I only just now started receiving this error on Ubuntu 12.04 within the past day or so, sadly coinciding with me installing packages to get my Brother HL-2280DW laser all-in-one printer working.

Followed instructions from http://welcome.solutions.brother.com/bsc/public_s/id/linux/en/instruction_prn1a.html.
Steps taken:
* "sudo aa-complain cupsd" command is required before the installation. (App-armor). Had to apt-get apparmor-utils.
* "sudo mkdir /usr/share/cups/model" command (as it is) is required before the installation.
* "mkdir /var/spool/lpd" command is required if the folder does not exist.
* ia32-libs or lib32stdc++ is required to be installed. Did apt-get ia32-libs. (Huge 235MB install).
Install drivers
* Command (for dpkg) : dpkg -i --force-all (lpr-drivername of hl2280dwlpr-2.1.0-1.i386.deb)
* Command (for dpkg) : dpkg -i --force-all (cupswrapper-drivername of cupswrapperHL2280DW-2.0.4-2.i386.deb)

Any tips for getting this error to stop appearing until the bug is fixed?

Revision history for this message
Egmont Koblinger (egmont-gmail) wrote :

The same window keeps bugging me too, sometimes not for weeks, but sometimes multiple times a day.

I fully agree with the original report, but I'd add two more things, one at the very top of the list:

0) I have no idea what "system program problem" this is referring to, so I have no idea if I should be worried, or what action I should take. Is this maybe a hardware problem and I need to get my laptop repaired? Or an important system application crashed in a way that my system is in danger? Or just some random minor thing that I should not care about?

3) It keeps annoying me, yet offers no way for disabling further reports. I'd expect this dialog to have a "Disable further notifications" checkbox.

Evan (ev)
tags: added: whoopsie-daisy
Revision history for this message
ken brockman (krush1954) wrote :

Me too! Just yesterday I had gotten the same odd and vague msg. box popping up asking for my password. I've had 12.04 running since it had been released and had never seen this one prior to then. I WAS NOT going to insert my password into this, uhm thing?
I have had numerous error msgs. since updating to 12.04 from 11.04, but always after an actual crash and always explained what app was requesting to be reported. With this one, there seems to be no problems, that i can see anyway, and if memory serves i had NEVER been asked for my password?

I rebooted today after getting the same msg once again. I'll wait and see if it rears it's ugly head again.

Changed in update-notifier (Ubuntu):
assignee: Evan (ev) → nobody
Changed in apport (Ubuntu):
status: Confirmed → Invalid
tags: added: rls-ee-incoming
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