Ubuntuone crashes when opening the program

Bug #1047323 reported by G. Tasseron
282
This bug affects 6 people
Affects Status Importance Assigned to Milestone
Ubuntu One Control Panel
Expired
Undecided
Unassigned
ubuntuone-control-panel (Ubuntu)
Incomplete
Undecided
Ubuntu One Client Engineering team

Bug Description

CredentialsError
DBusException(dbus.String(u'Process /usr/lib/ubuntu-sso-client/ubuntu-sso-login exited with status 1'),)

Tried a remove of all related packages/config files etc. and reinstall. DId not solve the problem.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: ubuntuone-installer 3.0.2-0ubuntu1.1
ProcVersionSignature: Ubuntu 3.2.0-29.46-generic-pae 3.2.24
Uname: Linux 3.2.0-29-generic-pae i686
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu12
Architecture: i386
Date: Fri Sep 7 14:21:24 2012
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntuone-installer
UpgradeStatus: Upgraded to precise on 2012-04-27 (132 days ago)

Revision history for this message
G. Tasseron (tasseron) wrote :
Changed in ubuntuone-installer (Ubuntu):
assignee: nobody → Peter Hsieh (iamvincent0712)
security vulnerability: no → yes
Revision history for this message
Leo Arias (elopio) wrote :

I'm sorry to hear Ubuntu One is not working properly for you. Can you do the following in order to provide us with important details that will help us determine the root cause of this issue?

    Open Applications->Accessories->Terminal and run: echo -e "[logging]\nlevel = DEBUG" > ~/.config/ubuntuone/logging.conf; u1sdtool -q; u1sdtool -c
    Try to reproduce the problem
    Attach ~/.cache/ubuntuone/log/ files to this bug report

Note that attaching syncdaemon.log will show filenames you are attempting to sync with Ubuntu One. If you do not want this to be public, please mark the bug as private and this bug report will only be available to you and the Ubuntu One team.

Thank you,

Changed in ubuntuone-installer:
status: New → Incomplete
Changed in ubuntuone-installer (Ubuntu):
status: New → Incomplete
assignee: Peter Hsieh (iamvincent0712) → Ubuntu One Desktop+ team (ubuntuone-desktop+)
Changed in ubuntuone-installer:
assignee: nobody → Ubuntu One Desktop+ team (ubuntuone-desktop+)
Revision history for this message
G. Tasseron (tasseron) wrote :

Thank you for taking time to help me with this issue.

When I run the above specified command, I receive an error. Stating that there is an error in u1sdtool and I don't have a ubuntuone config dir.:

geert@FMLT11-00338:~$echo -e "[logging]\nlevel = DEBUG" > ~/.config/ubuntuone/logging.conf; u1sdtool -q; u1sdtool -c
bash: /home/geert/.config/ubuntuone/logging.conf: No such file or directory
  File "/usr/bin/u1sdtool", line 59
    from ubuntuone.platform.tools import (
                                         ^
SyntaxError: invalid syntax
  File "/usr/bin/u1sdtool", line 59
    from ubuntuone.platform.tools import (
                                         ^
SyntaxError: invalid syntax
geert@FMLT11-00338:~$ u1sdtool
  File "/usr/bin/u1sdtool", line 59
    from ubuntuone.platform.tools import (
                                         ^
SyntaxError: invalid syntax

I also attached the requested logs.

Revision history for this message
G. Tasseron (tasseron) wrote :
Revision history for this message
G. Tasseron (tasseron) wrote :

2 days ago a new package update for UbuntuOne resolved my issue. The update forced a new install of UbuntuOne, which I was not able to do before that update. UbuntuOne is working fine now.

Revision history for this message
Jacobo Urdiales (jacobo-urdiales) wrote :

Hi I still have the problem,
I have done
sudo apt-get remove ubuntuone-control-panel
sudo apt-get remove ubuntuone-client

and installed it again from the ubuntu one shortcut on the envelope top right corner but cames up with the same error
CredentialsError
DBusException(dbus.String(u'Process /usr/lib/ubuntu-sso-client/ubuntu-sso-login exited with status 1'),)

The folder synced shows the new files with the round arrow icon as not yet synced

Revision history for this message
Jacobo Urdiales (jacobo-urdiales) wrote :

trying to do what was requested:

Traceback (most recent call last):
  File "/usr/bin/u1sdtool", line 38, in <module>
    from twisted.internet import glib2reactor
ImportError: No module named twisted.internet
Traceback (most recent call last):
  File "/usr/bin/u1sdtool", line 38, in <module>
    from twisted.internet import glib2reactor
ImportError: No module named twisted.internet

When the error occurs credentials.log shows:
2012-10-25 09:55:39,080 - ubuntuone.credentials - DEBUG - find_credentials: args (<ubuntuone.platform.credentials.CredentialsManagementTool object at 0xa50810c>,), kwargs {}.
2012-10-25 09:55:39,102 - ubuntuone.credentials - DEBUG - ref_count is 8, changing value to 9.

When the error occurs controlpanel.log shows:
2012-10-25 09:56:50,709 - ubuntuone.controlpanel.backend - INFO - ControlBackend: instance started.
2012-10-25 09:56:50,803 - ubuntuone.controlpanel.qt.gui - INFO - Updates available? None
2012-10-25 09:56:50,868 - ubuntuone.controlpanel.qt.controlpanel - ERROR - Error while invoking <bound method ControlPanel.load of <ubuntuone.controlpanel.gui.qt.controlpanel.ControlPanel object at 0xa9b514c>> with args () and kwargs {}:
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/ubuntuone-control-panel/ubuntuone/controlpanel/gui/qt/__init__.py", line 100, in inner
    res = yield f(*args, **kwargs)
CredentialsError: org.freedesktop.DBus.Error.Spawn.ChildExited: Process /usr/lib/ubuntu-sso-client/ubuntu-sso-login exited with status 1
2012-10-25 09:56:52,356 - ubuntuone.controlpanel.qt.controlpanel - INFO - The warning dialog was shown and also closed (message was "CredentialsError\nDBusException(dbus.String(u'Process /usr/lib/ubuntu-sso-client/ubuntu-sso-login exited with status 1'),)").

The rest of log files are not updated when the error is reproduced.

dobey (dobey)
affects: ubuntuone-installer (Ubuntu) → ubuntuone-control-panel (Ubuntu)
affects: ubuntuone-installer → ubuntuone-control-panel
dobey (dobey)
Changed in ubuntuone-control-panel:
assignee: Ubuntu One Client Engineering team (ubuntuone-client-engineering) → nobody
status: Incomplete → Expired
Revision history for this message
vasilisc (vasilisc) wrote :

I command in Terminal:
sudo apt-get purge ubuntuone*
rm -R ~/.config/ubuntuone
rm -R ~/.cache/ubuntuone
rm -R ~/.local/share/ubuntuone
sudo rm -R /etc/xdg/ubuntuone/
sudo apt-get -o DPkg::options::=--force-confmiss --reinstall install ubuntuone-control-panel-qt

Run u1sdtool -c
/usr/lib/python2.7/dist-packages/gi/overrides/GLib.py:53: PyGIDeprecationWarning: threads_init longer needs to be called. See: https://bugzilla.gnome.org/show_bug.cgi?id=686914
  PyGIDeprecationWarning)

Oops, an error ocurred:
org.freedesktop.DBus.Error.Spawn.ChildExited: Process /usr/lib/ubuntuone-client/ubuntuone-syncdaemon exited with status 1

Info:
Sat, 06 Jul 2013 16:29:16 +0400
==============
[Ubuntu]
Description: Ubuntu Saucy Salamander (development branch)
Release: 13.10

[Kernel linux]
Linux vasilisc 3.10.0-2-generic #10-Ubuntu SMP Fri Jul 5 18:03:52 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

[Kernel command line]
BOOT_IMAGE=/boot/vmlinuz-3.10.0-2-generic root=UUID=7e5e7212-570c-4aa9-a3b5-60367081603b ro quiet splash ipv6.disable=1 vt.handoff=7

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