Ubuntu
ubuntu-touch-session package

Aquaris E4,5 Ubuntu PIN/Passphrase lockout error

Bug #1508310 reported by Ryan Corvidae
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-keyboard (Ubuntu)
New
Undecided
Unassigned
ubuntu-touch-session (Ubuntu)
New
Undecided
Unassigned

Bug Description

I changed my password in terminal with 'passwd'

Then I checked to see if my PIN was changed automatically because I had a PIN and not a passphrase to access the phone. I changed it to have a more secure login as I am doing some development.

Now I'm locked out because:
1) my passphrase is not a PIN
2) the only input keypad is for PINs (it is a numerical pad and not a lettered keyboard, so I can't enter the passphrase)

Any ideas of how to regain access? I know the old PIN and the new passphrase, if there's any way of booting directly to command line to change it back to a numerical pin.

I am running OTA 7 freshly updated 15.04
since I have no access I don't have much info

let me know if there's anything I can do and thanks for whatever help.

Tags: lockout
Revision history for this message
Seth Arnold (seth-arnold) wrote :

I'm guessing on ubuntu-touch-session here, if there's a better place to assign it, please feel free; I'd be curious to know where it is, in that case.

Thanks

information type: Private Security → Public
Revision history for this message
Ryan Corvidae (ryan-indignados-deactivatedaccount) wrote :

If I cannot access the phone now, is there some way to reset it?

Revision history for this message
Ryan Corvidae (ryan-indignados-deactivatedaccount) wrote :

I guess my eyesight could use some improvement. Or the instructions for factory reset could be more clear/ better implemented. MAybe I'll do it myself haha jk.

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