Ubuntu
ubuntu-system-settings-online-accounts package

Online Account setup behind captive portal fails even after connecting

Bug #1446763 reported by TenLeftFingers
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
network-manager (Ubuntu)
New
Undecided
Unassigned
ubuntu-system-settings-online-accounts (Ubuntu)
New
Undecided
Unassigned
unity8 (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

On first boot of the BQ device, I connected to a wifi point that requires the user to accept Terms and Conditions before making the internet available (although the user does have a wifi connection to the hotspot).

Settings -> Accounts -> Ubuntu One signin reported an error (network or signing, I can't remember).

I returned to the browser which led me to the routers page for accepting their T's & C's and the connection became available (I could now browse the web).

Returning to the Ubuntu One signin screen, I re-entered my authentication details but got the same error continuously. Rebooting solved the issue.

EXPECTED:
After establishing the connection, Ubuntu One account signin should have recognised that a connection had become available.

Michał Sawicz (saviq)
Changed in unity8 (Ubuntu):
status: New → Incomplete
summary: - [Scopes] Ubuntu One sign in doesn't recognise when network connection is
- established after previous failure
+ There should be a mechanism to detect login-protected WiFis
Revision history for this message
Michał Sawicz (saviq) wrote : Re: There should be a mechanism to detect login-protected WiFis

It's somewhat unclear whether unity8 should do anything about this, except for maybe the wizard use case.

This is missing from the Networking design specification https://wiki.ubuntu.com/Networking.

Revision history for this message
Matthew Paul Thomas (mpt) wrote :

This is either a duplicate of bug 1245878, or bug 1383775, or both.

All that's missing from the design specification is a wireframe for the phone version of the dialog. It will be very similar to the PC version. <https://wiki.ubuntu.com/Networking#captive-portal>

Revision history for this message
TenLeftFingers (tenleftfingers) wrote :

I'm not very knowledgeable on 'captive portals' but since I was in fact able to connect to the internet/use a web browser, I think that the first bug (1245878) is no the same. My issue isn't that the connection wasn't ultimately possible, but that the Ubuntu One sign up process ignored that the connection had been established.

Magdalena Mirowicz (magdalena-mirowicz)
Changed in ubuntu-ux:
status: New → Triaged
assignee: nobody → Andreea Pirvu (andreea-pirvu)
importance: Undecided → Medium
summary: - There should be a mechanism to detect login-protected WiFis
+ [OOBE] There should be a mechanism to detect login-protected WiFis
Revision history for this message
Matthew Paul Thomas (mpt) wrote : Re: [OOBE] There should be a mechanism to detect login-protected WiFis

Thanks TenLeftFingers, you are right, I misread the report. If the problem still occurs inside System Settings, it is not a problem with the first-run setup. And if restarting the phone fixed the problem, it is probably a problem with Network Manager.

affects: indicator-network (Ubuntu) → network-manager (Ubuntu)
no longer affects: ubuntu-ux
summary: - [OOBE] There should be a mechanism to detect login-protected WiFis
+ Online Account setup behind captive portal fails even after connecting
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