Ubuntu
ubuntu-advantage-tools package

pro crashes on refresh network timeout

Bug #2015125 reported by Chris
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-advantage-tools (Ubuntu)
Triaged
Low
Unassigned

Bug Description

This was a fresh install of ubuntu 22.04 and when I enabled ubuntu pro i get that realtime-kernel is disabled. I tried to run sudo pro enable realtime-kernel but I get the error that I am reporting here.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-advantage-tools 27.13.6~22.04.1
ProcVersionSignature: Ubuntu 5.19.0-38.39~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-38-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.3
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Apr 3 14:11:00 2023
InstallationDate: Installed on 2023-04-03 (0 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-advantage-tools
UpgradeStatus: No upgrade log present (probably fresh install)
cloud-id.txt-error: Invalid command specified 'cloud-id'.
ubuntu-advantage-timer.log:
 2023-04-03 14:08:10,662 - timer.py:(49) [DEBUG]: Running job: metering
 2023-04-03 14:08:10,673 - timer.py:(53) [ERROR]: Error executing job metering:
 2023-04-03 14:08:10,673 - timer.py:(49) [DEBUG]: Running job: update_messaging
 2023-04-03 14:08:10,786 - timer.py:(51) [DEBUG]: Executed job: update_messaging

Revision history for this message
Chris (rawrmonster) wrote :
Revision history for this message
Chris (rawrmonster) wrote :

I am pretty sure I don't need realtime-kernel but I just wanted to make the bug known. I hope this was not a waste of time for your end.

Revision history for this message
Grant Orndorff (orndorffgrant) wrote :

Hello Chris and thank you for submitting this bug!

Fortunately, it looks like this was an intermittent issue with the backend server. Please run the following:

sudo pro refresh

If that succeeds then everything is okay.

Regardless, the pro tool should handle this more gracefully, so let's leave the bug open to represent that. It should present you with a nice explanatory error message when something like this happens.

information type: Private → Public
summary: - pro realtime-kernel disabled
+ pro crashes on refresh network timeout
tags: added: sc-1528
Changed in ubuntu-advantage-tools (Ubuntu):
status: New → Triaged
Apport retracing service (apport)
tags: removed: need-amd64-retrace
Grant Orndorff (orndorffgrant)
Changed in ubuntu-advantage-tools (Ubuntu):
importance: Undecided → Low
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