Installer Crashed

Bug #809510 reported by weiant2001
16
This bug affects 2 people
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Traceback (most recent call last):
File "/usr/lib/ubiquity/bin/ubiquity", line 524, in <module>
 main(oem_config)
File"/usr/lib/ubiquity/bin/ubiquity", line 511, in main
 install (query=options.query)
File"/usr/lib/ubiquity/bin/ubiquity", line 242, in install
 ret = wizard.run()
file"/usr/lib/ubiquity/ubiquity/frontend/gtk_ui.py", line 513, in run
 self.process_step()
File"/usr/lib/ubiquity/ubiquity/frontend/gtk_ui.py", line 1179, in process_step
 self.progress_loop()
File"/usr/lib/ubiquity/ubiquity/frontend/gtk_ui.py", line 1062, in progress_loop
 (ret, realtb))
RuntimeError: Install Failed with exit code 1
Traceback (most recent call last):
 File "/usr/share/ubiquity/install.py", line 2566, in <module>
 File "/usr/share/ubiquity/install.py", line 386, in run
 File "/usr/share/ubiquity/install.py", line 1164, in configure_apt
InstallStepError: AptSetup failed with code 126

Have /var/log/syslog and /var/log/partman available files upon request

http://www.mediafire.com/?4uo6xclv7km4kqs
http://www.mediafire.com/?wcsko62uqbci2jg

Revision history for this message
Daniel Manrique (roadmr) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. While we appreciate the difficulties you are facing, it would appear that the CD image (ISO file) you downloaded could be corrupt.

Your log file shows the CD drive having trouble reading information, and the squashfs (compressed filesystem) containing the Live CD environment from which the environment is launched throws a lot of errors. here's a snippet of your syslog:

Jul 12 07:08:08 bt5-stealth kernel: [ 1230.973822] sr 0:0:1:0: [sr0] Unhandled sense code
Jul 12 07:08:08 bt5-stealth kernel: [ 1230.973831] sr 0:0:1:0: [sr0] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
Jul 12 07:08:08 bt5-stealth kernel: [ 1230.973841] sr 0:0:1:0: [sr0] Sense Key : Medium Error [current]
Jul 12 07:08:08 bt5-stealth kernel: [ 1230.973852] sr 0:0:1:0: [sr0] Add. Sense: No seek complete
Jul 12 07:08:08 bt5-stealth kernel: [ 1230.973863] sr 0:0:1:0: [sr0] CDB: Read(10): 28 00 00 0e 33 cc 00 00 02 00
Jul 12 07:08:08 bt5-stealth kernel: [ 1230.973885] end_request: I/O error, dev sr0, sector 3723056
Jul 12 07:08:08 bt5-stealth kernel: [ 1230.973895] Buffer I/O error on device sr0, logical block 930764
Jul 12 07:08:08 bt5-stealth kernel: [ 1230.973903] Buffer I/O error on device sr0, logical block 930765
Jul 12 07:08:08 bt5-stealth kernel: [ 1231.444851] SQUASHFS error: squashfs_read_data failed to read block 0x719b6ea6
Jul 12 07:08:08 bt5-stealth kernel: [ 1231.444861] SQUASHFS error: Unable to read metadata cache entry [719b6ea6]
Jul 12 07:08:08 bt5-stealth kernel: [ 1231.444868] SQUASHFS error: Unable to read directory block [719b6ea6:1c52]
Jul 12 07:08:08 bt5-stealth kernel: [ 1231.444921] SQUASHFS error: Unable to read metadata cache entry [719b6ea6]
Jul 12 07:08:08 bt5-stealth kernel: [ 1231.444928] SQUASHFS error: Unable to read directory block [719b6ea6:1c52]
Jul 12 07:08:08 bt5-stealth kernel: [ 1231.445137] SQUASHFS error: Unable to read metadata cache entry [719b6ea6]
Jul 12 07:08:08 bt5-stealth kernel: [ 1231.445145] SQUASHFS error: Unable to read directory block [719b6ea6:1c52]
Jul 12 07:08:08 bt5-stealth kernel: [ 1231.445170] SQUASHFS error: Unable to read metadata cache entry [719b6ea6]

 There is an easy way to verify the integrity of the Ubuntu ISO files you download. Could you please visit https://help.ubuntu.com/community/HowToMD5SUM follow the instructions and report back as to whether or not the MD5SUM verified? Thanks in advance.

---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

Changed in ubiquity (Ubuntu):
status: New → Invalid
Revision history for this message
Brian Murray (brian-murray) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Reviewing your log files attached to this bug report it seems that there is a problem with your installation media (CD/DVD) or with your hardware. Please retry your installation with new media and if it still fails I'd recommend testing your memory. In the event that is is not in fact an error with your installation media or hardware please set the bug's status back to New. Thanks and good luck!

Changed in ubiquity (Ubuntu):
status: Invalid → Incomplete
tags: added: squashfs-error
Revision history for this message
Eliah Kagan (degeneracypressure) wrote :

@Daniel Manrique, Brian Murray
Please note that, as indicated in https://answers.launchpad.net/ubuntu/+source/ubiquity/+question/164564, this is occurring with ubiquity on Backtrack Linux version 5, and not on Ubuntu. Perhaps this bug should be reclassified?

Revision history for this message
Eliah Kagan (degeneracypressure) wrote :

On an unrelated note, I am attaching the original syslog and partman files, since mediafire.com links don't always persist.

Revision history for this message
Eliah Kagan (degeneracypressure) wrote :
tags: added: ubiquity-2.2.25
tags: added: lucid
Revision history for this message
Brian Murray (brian-murray) wrote : Traceback

Exception during installation:
Jul 12 07:15:49 bt5-stealth python: Traceback (most recent call last):
Jul 12 07:15:49 bt5-stealth python: File "/usr/share/ubiquity/install.py", line 2566, in <module>
Jul 12 07:15:49 bt5-stealth python: File "/usr/share/ubiquity/install.py", line 386, in run
Jul 12 07:15:49 bt5-stealth python: File "/usr/share/ubiquity/install.py", line 1164, in configure_apt
Jul 12 07:15:49 bt5-stealth python: InstallStepError: AptSetup failed with code 126
Jul 12 07:15:49 bt5-stealth python:

tags: added: installer-crash
Revision history for this message
Brian Murray (brian-murray) wrote :

The SQUASHFS and media errors are generic to the Linux kernel so the fact that you are not using Ubuntu and Backtrack Linux is largely irrelevant.

Revision history for this message
Brian Murray (brian-murray) wrote :

Upon further consideration we'd actually like a new bug report if you still have troubles with the installer after resolving this hardware error so I am setting this bug report to Invalid. Thanks for your understanding.

Changed in ubiquity (Ubuntu):
status: Incomplete → Invalid
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