The "where are you" install panel does not default to current networked location

Bug #1983517 reported by Heather Ellsworth
16
This bug affects 2 people
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Confirmed
Low
Unassigned

Bug Description

My laptop is connected to the internet and when I install Mate, the "Where are you" panel defaults to New York when it should default to Denver, nearest to my current location (Colorado Springs, CO). My current location is accurately displayed in https://nordvpn.com/what-is-my-ip/ as well.

Tags: iso-testing
description: updated
description: updated
Revision history for this message
Heather Ellsworth (hellsworth) wrote :

Moved to ubiquity since this same minor error is exists in the vanilla Ubuntu install as well.

no longer affects: ubuntu-mate
Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1983517

tags: added: iso-testing
Revision history for this message
Brian Murray (brian-murray) wrote :

This can happen if you are connected to the Canonical VPN. If you are connected to the VPN please disconnect and try going through the install process again. (There's no need to complete the install though.)

Changed in ubiquity (Ubuntu):
status: New → Incomplete
Revision history for this message
Heather Ellsworth (hellsworth) wrote :

My vpn is off and has been off all day so that isn't getting in the way.

Revision history for this message
Leó Kolbeinsson (leok) wrote :

Performed 2 tests on latest Ubuntu Mate Jammy daily ISO dated 01.08.2022 and was unable to reproduce this issue.

Test results here:
http://iso.qa.ubuntu.com/qatracker/milestones/437/builds/254991/testcases/1300/results

Revision history for this message
Heather Ellsworth (hellsworth) wrote :

I downloaded the same ISO dated Aug 1 to try again: http://cdimage.ubuntu.com/ubuntu-mate/jammy/daily-live/20220801/jammy-desktop-amd64.iso

My laptop is connected to my home wireless network. There is no vpn running. I started the new VM in virt-manager 4.0.0-1. The default network (NAT) is selected. Then I start the install and it does default to New York.

Revision history for this message
Heather Ellsworth (hellsworth) wrote :
Revision history for this message
Heather Ellsworth (hellsworth) wrote (last edit ):

If I connect my laptop to my router with a wired connection, then the default is correct. So this only does not work when connected to the wireless network.

The test case says "If your system is connected to the network, note the preselected timezone correspond with your timezone and the city indicated in the text box The timezone and city displayed match your timezone and the main city from your area" and my laptop connected to the wireless network, is "connected to the network".

Is there something preventing the location from being discovered when on a wireless network?

Changed in ubiquity (Ubuntu):
status: Incomplete → New
Revision history for this message
Brian Murray (brian-murray) wrote :

From the system on which you are trying to install could you visit the following url https://geoip.ubuntu.com/lookup ? This is what ubiquity does behind the scenes.

Revision history for this message
Heather Ellsworth (hellsworth) wrote :

On the wireless network, https://geoip.ubuntu.com/lookup does show my Colorado Springs location. Also worth noting is that this is the same router used for my wired setup test and there is no fancy networking setup. It's a very normal home wifi network, with 5GHz and 2.4GHz bands. I tested my install with each band and both cases defaults to New York.

Revision history for this message
Heather Ellsworth (hellsworth) wrote :

This is still an issue on the 20.04.6 iso. I am connected to the wireless network, no vpn, and still it defaults to New York.

Revision history for this message
Heather Ellsworth (hellsworth) wrote :

It is worth noting that in the new Flutter-based installer this is not an issue, so perhaps not worth fixing.

Changed in ubiquity (Ubuntu):
importance: Undecided → Low
status: New → Confirmed
Revision history for this message
Erich Eickmeyer (eeickmeyer) wrote (last edit ):

I will note that this came up on the ISO tracker in Edubuntu 23.04's test results, however the tester was using QEMU. I used real hardware to test and could not duplicate the issue.

Revision history for this message
Jane Atkinson (irihapeti) wrote :

This bug is coming up in 23.10 (xubuntu so far), but only in QEMU, as the previous poster noted. Hardware install displays the proper timezone.

Revision history for this message
Brian Murray (brian-murray) wrote :

When I disconnect from the VPN and `wget https://geoip.ubuntu.com/lookup` the results are the same in both QEMU and on my host system.

Revision history for this message
Jane Atkinson (irihapeti) wrote :

I don't run a VPN, so I'm not sure what's going on. I have another odd bug in QEMU/KVM, so it might be that there's something a bit peculiar about my setup.

As this is a very minor inconvenience, is it worth reporting every time I run into it?

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.