Ubuntu
ubiquity package

Ubiquity crashed during the install of Ubuntu 18.04.

Bug #1777504 reported by Shane Parsons on 2018-06-18

10

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	ubiquity (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

This has happened multiple times now.

As per bug #996568, I tried `sudo apt-get remove ubiquity-slideshow-ubuntu` before the install, and it did in fact get further... but it ended up crashing nonetheless.

I'm on a 2010 Macbook Pro.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: ubiquity 18.04.14
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CasperVersion: 1.394
Date: Mon Jun 18 15:36:57 2018
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/ubuntu.seed boot=casper quiet splash ---
LiveMediaBuild: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

See original description

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Revision history for this message

Shane Parsons (shaneparsons) wrote on 2018-06-18:

#1

Casper.txt Edit (1.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.8 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (908 bytes, text/plain; charset="utf-8")
ProcEnviron.txt Edit (130 bytes, text/plain; charset="utf-8")
UbiquityDebug.txt Edit (8.7 KiB, text/plain; charset="utf-8")
UbiquityPartman.txt Edit (817.2 KiB, text/plain; charset="utf-8")
UbiquitySyslog.txt Edit (6.0 MiB, text/plain; charset="utf-8")

Shane Parsons (shaneparsons) on 2018-06-18

description:	updated
summary:	- Ubiquity crashed during the install of Ubuntu 18.04. I'm currently on a - 2010 Macbook Pro. + Ubiquity crashed during the install of Ubuntu 18.04.

Revision history for this message

Shane Parsons (shaneparsons) wrote on 2018-06-18:

#2

I can confirm that running `sudo apt-get remove ubiquity-slideshow-ubuntu` finally worked for me.

The only difference between this time and last time is that I ran it when the install screen was already launched (the initial screen, not the final one with the slideshow), which lead to a broken link page where the slideshow used to be. I also moved my cursor every 5 minutes to prevent the screen from sleeping.

Not sure if it'll work for anybody else, but it worked for me!

Revision history for this message

Phillip Susi (psusi) wrote on 2018-06-20:

#3

Weird... Ubiquity seems to have somehow stopped running as root:

Jun 18 19:36:23 ubuntu ubiquity: dpkg: warning: failed to open configuration file '/root/.dpkg.cfg' for reading: Permission denied
Jun 18 19:36:24 ubuntu /plugininstall.py: log-output -t ubiquity chroot /target py3compile -p python3 /usr/share/python3/
Jun 18 19:36:24 ubuntu ubiquity: mount: only root can use "--types" option
Jun 18 19:36:24 ubuntu /plugininstall.py: log-output -t ubiquity chroot /target mount -t proc proc /proc
Jun 18 19:36:24 ubuntu ubiquity: mount: only root can use "--types" option
Jun 18 19:36:24 ubuntu /plugininstall.py: log-output -t ubiquity chroot /target mount -t sysfs sysfs /sys
Jun 18 19:36:24 ubuntu ubiquity: mount: only root can use "--bind" option
Jun 18 19:36:24 ubuntu /plugininstall.py: log-output -t ubiquity mount --bind /dev /target/dev
Jun 18 19:36:24 ubuntu ubiquity: mount: only root can use "--bind" option
Jun 18 19:36:24 ubuntu /plugininstall.py: log-output -t ubiquity mount --bind /run /target/run
Jun 18 19:36:25 ubuntu ubiquity: [Errno 13] Permission denied: '/usr/lib/python2.7/dist-packages/_ldb_text.pyc.140601394717248'
Jun 18 19:36:25 ubuntu ubiquity: [Errno 13] Permission denied: '/usr/lib/python2.7/dist-packages/_tdb_text.pyc.140601394719536'
Jun 18 19:36:25 ubuntu ubiquity: [Errno 13] Permission denied: '/usr/lib/python2.7/dist-packages/lsb_release.pyc.140601394658624'

Revision history for this message

Andrew Sharrem (asharrem) wrote on 2021-07-03:

#4

I have experienced the same or similar issue.
Installer crashes after "copying files" stage and at beginning of "installing" stage.
When Slideshow is removed or otherwise not displayed, crash will occur.
However I have discovered that when you wait at "user creation" page, copying occurs/continues in background. When copying has completed in the background and you proceed with user creation, installation stage completes successfully.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2021-07-03:

#5

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubiquity (Ubuntu):
status:	New → Confirmed

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