error message when sshfs not installed could be better

Bug #183902 reported by James Westby
16
This bug affects 2 people
Affects Status Importance Assigned to Milestone
tomboy
Unknown
Wishlist
tomboy (Ubuntu)
Triaged
Medium
Unassigned

Bug Description

Binary package hint: tomboy

Hi,

When setting up ssh syncing when sshfs is not installed there
is a dialog that tells you to install sshfs and FUSE. On Ubuntu
this could be made more specific, telling the user the
exact package to install. It could also install it for them, but
I guess that is a harder problem.

It should also give the user all the instructions needed. I
think a session restart may be needed to complete the
process, but I am not sure yet.

Thanks,

James

Revision history for this message
James Westby (james-w) wrote : Re: [Bug 183902] error message when sshfs not installed could be better

On Thu, 2008-01-17 at 23:07 +0000, James Westby wrote:
> Public bug reported:
>
> Binary package hint: tomboy
>
> Hi,
>
> When setting up ssh syncing when sshfs is not installed there
> is a dialog that tells you to install sshfs and FUSE. On Ubuntu
> this could be made more specific, telling the user the
> exact package to install. It could also install it for them, but
> I guess that is a harder problem.

Indeed, the required steps are

  - install sshfs
  - add the user to the fuse group (Sytem->Administration->Users and
    Groups can do this).
  - Restart the session.

It's a lot to put in to the dialog, but some pointers would help.
Perhaps it could be put in to a help document and a reference put in
the dialog instead.

Thanks,

James

Revision history for this message
Greg Grossmeier (greg.grossmeier) wrote :

Thank you for your bug report. This bug has been reported to the developers of the software. You can track it and make comments here http://bugzilla.gnome.org/show_bug.cgi?id=553078

Changed in tomboy:
importance: Undecided → Medium
status: New → Triaged
Changed in tomboy:
status: Unknown → New
Revision history for this message
Andy Buckley (andy-insectnation) wrote :

There is an extra confusion if sshfs *is* installed, but the user is not in the fuse group: fusermount cannot be run, but the SSH syncing option is simply not available. It would be helpful if the warning dialog could distinguish between sshfs not being installed and not having appropriate permissions (in my case I'm a user on a large Ubuntu system at work, and hence not in the fuse group: fusermount's permissions are problematic for Tomboy users who aren't their own sysadmins)

Revision history for this message
Sridhar Dhanapalan (sridhar) wrote :

It's worse in 9.10 (tested on the netbook-remix release). fuse is installed by default, but sshfs is not. The GUI error in 9.10 just says that the sync failed, and the log just has an "Object reference not set to an instance of an object" error.

Changed in tomboy:
importance: Unknown → Medium
Changed in tomboy:
importance: Medium → Wishlist
status: New → Confirmed
Changed in tomboy:
status: Confirmed → Unknown
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