Ubuntu
thunderbird package

[snap] Editing identity doesn't display fields

Bug #1998253 reported by Heather Ellsworth
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Mozilla Thunderbird
Fix Released
Unknown
thunderbird (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Running the thunderbird snap from latest/beta: 108.0b1-1 (277)
The thunderbird snap is running on a 22.10 host that is up to date.

When I go to edit the identity associated to an account, the fields I expect (server name, port, authentication) are missing and I see an empty window (see attachments).

When I launch thunderbird from the cli, I see these logs when it launches and no other logs added when I open the Manage Identities -> Edit window.

heather@fenrir:~$ snap run thunderbird
Gtk-Message: 13:41:09.447: Not loading module "atk-bridge": The functionality is provided by GTK natively. Please try to not load it.
[GFX1-]: glxtest: libpci missing
[GFX1-]: glxtest: VA-API test failed: missing or old libva-drm library.
ATTENTION: default value of option mesa_glthread overridden by environment.
ATTENTION: default value of option mesa_glthread overridden by environment.
ATTENTION: default value of option mesa_glthread overridden by environment.

Tags: snap
Revision history for this message
Heather Ellsworth (hellsworth) wrote :
Revision history for this message
Heather Ellsworth (hellsworth) wrote :

If you go to the Account Settings in thunderbird, click Manage Identities (this screenshot).. then you see a list of your identities tied to that account. When I click Edit for any of them, I see the blank window (attached in description).

Revision history for this message
Heather Ellsworth (hellsworth) wrote :

Worth noting that I refreshed my snap to stable (102.5.0-2). When I launched it on the cli, it gave me a window saying my profile was no longer compatible with this older 102 version of thunderbird. Still though, when I launched it, I see:

heather@fenrir:~$ sudo snap refresh thunderbird --stable
thunderbird 102.5.0-2 from Canonical✓ refreshed

heather@fenrir:~$ snap run thunderbird
Gtk-Message: 13:55:13.733: Not loading module "atk-bridge": The functionality is provided by GTK natively. Please try to not load it.
[GFX1-]: glxtest: libpci missing
ATTENTION: default value of option mesa_glthread overridden by environment.
ATTENTION: default value of option mesa_glthread overridden by environment.
ATTENTION: default value of option mesa_glthread overridden by environment.

The difference from the 108 version is that the 108 version has:

[GFX1-]: glxtest: VA-API test failed: missing or old libva-drm library.

whereas the 102 version does not. Perhaps this is the issue.

I also tested the thunderbird deb in the kinetic archive, version 102.4.2+build2-0ubuntu0.22.10.1, on the same host. The same window has the expected content (see attachment).

Revision history for this message
Olivier Tilloy (osomon) wrote :

I can observe the regression in a kinetic VM with the beta snap. The stable snap isn't affected, so that's a recent regression.

Changed in thunderbird (Ubuntu):
status: New → Confirmed
tags: added: snap
Revision history for this message
In , Mozilla-nicolasweb (mozilla-nicolasweb) wrote :

Created attachment 9306032
TB Identities window brocken.jpeg

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:109.0) Gecko/20100101 Firefox/109.0

Steps to reproduce:

1. Start with a fresh new profile
2. Setup an email account
3. Open Account preferences
4. Click on Manage identities button
5. Add an identity

Actual results:

Empty window, with just Cancel and OK buttons

Expected results:

The window should have all fields and sub tabs

Today daily and TB beta 8 are impacted

Revision history for this message
In , Mozilla-nicolasweb (mozilla-nicolasweb) wrote :

This is really annoying, because on an existing profile, any configuration you made can't be changed but is applied (signature, answering identity, OpenPGP, SMTP, ...)

Revision history for this message
In , Heather Ellsworth (hellsworth) wrote :

On my Ubuntu 22.10 system, I see this too on the thunderbird beta snap, version 108.0b2-1.

The issue *does not* happen on the thunderbird deb (102.4.2+build2-0ubuntu0.22.10.1) provided in the Ubuntu archive, nor in the stable snap (v102.5.0-2). So on thunderbird 102 the identity panel is populated with the expected fields.

Bug in launchpad: https://bugs.launchpad.net/thunderbird/+bug/1998253

Revision history for this message
In , Heather Ellsworth (hellsworth) wrote :

FWIW I tried an older version of the snap, 107.0b4-1, and editing an identity looke normal, with the expected stuff on the panel.

Bug Watch Updater (bug-watch-updater)
Changed in thunderbird:
status: Unknown → New
Revision history for this message
In , Vseerror (vseerror) wrote :

I'm not seeing this with beta on mac 12.4. But not a new profile. Is a new profile absolutely necessary step?

Revision history for this message
In , Sebastien Bacher (seb128) wrote :

The new profile step isn't necessary no, it does the same on an existing profile. There is no warning/error on stderr not the in debug console

Revision history for this message
In , Mozilla-nicolasweb (mozilla-nicolasweb) wrote :

I use macOS 10.13.6 (I already had verified bugs, Theme for example, that do not occur with older macOS versions)
I had the issue on my usual profile and checked that I have it with a new profile (that is the case) to take apart a personal setting or profile corruption.

Revision history for this message
In , Mozilla-nicolasweb (mozilla-nicolasweb) wrote :

> (I already had verified bugs, Theme for example, that do not occur with older macOS versions)

like bug 1781437 and bug 1781463

Revision history for this message
In , Mkmelin+mozilla (mkmelin+mozilla) wrote :

I can confirm it with the STR from comment 0.
Alice, can you give us a regression window?

Revision history for this message
In , Alice0775-t (alice0775-t) wrote :

Regression window;
https://hg.mozilla.org/comm-central/pushloghtml?fromchange=5171c08d7233b84a491d3d1a13264cef3a3cb61e&tochange=35e34ed159cbb6a8407be3de30b17951b6b02737
https://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=8a97830c36c3a6aedd56c1519773df80ddd68f9c&tochange=460e8620ad58b4d447c59e1e20ac94447979f2e6

Suspect: 1ad8f3c7f4b69004bd214f56df0a51704bec8402 Richard Marti — Bug 1797337 - Port bug 1796915: Use contain rather than min-{width,height} for scrollable dialogs. r=aleca

Revision history for this message
In , Richard Marti (richard-marti) wrote :

Created attachment 9306705
Bug 1803372 - Make the identity dialog work on small screens after bug 1796915. r=aleca

Revision history for this message
In , Pulsebot (pulsebot) wrote :

Pushed by <email address hidden>:
https://hg.mozilla.org/comm-central/rev/2d9e5216f608
Make the identity dialog work on small screens after bug 1796915. r=aleca

Bug Watch Updater (bug-watch-updater)
Changed in thunderbird:
status: New → Fix Released
Revision history for this message
In , Richard Marti (richard-marti) wrote :

Comment on attachment 9306705
Bug 1803372 - Make the identity dialog work on small screens after bug 1796915. r=aleca

[Approval Request Comment]
Regression caused by (bug #): bug 1797337
User impact if declined: empty identity dialog on some conditions
Testing completed (on c-c, etc.): on c-c
Risk to taking this patch (and alternatives if risky): low

Revision history for this message
In , Vseerror (vseerror) wrote :

Comment on attachment 9306705
Bug 1803372 - Make the identity dialog work on small screens after bug 1796915. r=aleca

There are no more betas this cycle. This will be in 109 next week.

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