Ubuntu
telepathy-butterfly package

empathy reports network error and requires killing telepathy-butterfly / telepathy-haze

Bug #509721 reported by Leandro on 2010-01-19

162

This bug affects 54 people

	Status	Importance	Assigned to
Empathy	Invalid	Undecided	Unassigned
Telepathy Haze	New	Undecided	Unassigned
telepathy-butterfly	Unknown	Medium	freedesktop-bugs #33940
telepathy-butterfly (Ubuntu)	Triaged	Medium	Unassigned
telepathy-haze (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Binary package hint: empathy

I'm getting frequent but random "Network error" messages from empathy when
trying to connect to my Yahoo! or MSN accounts. Most of the times it does not
connect, but sometimes it does. However, once it has the problem, I cannot connect
to the problematic account anymore. I have to close empathy, kill from the
terminal the telepathy-butterfly job, and open empathy again, in which case
it connects. After a while I can get disconnected again with "Network error".

There are other "Network error" problems reported in Karmic for specific protocols,
but I'm not sure if they report the same problem as me.

ProblemType: Bug
Architecture: amd64
Date: Tue Jan 19 14:35:40 2010
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/empathy
NonfreeKernelModules: fglrx
Package: empathy 2.28.1.1-0ubuntu1
ProcEnviron:
SHELL=/bin/bash
LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
SourcePackage: empathy
Uname: Linux 2.6.31-17-generic x86_64

Tags:

Revision history for this message

Leandro (leandromartinez98) wrote on 2010-01-19:

Dependencies.txt Edit (6.0 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (64.1 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (769 bytes, text/plain; charset="utf-8")
XsessionErrors.txt Edit (617.7 KiB, text/plain; charset="utf-8")

Revision history for this message

Omer Akram (om26er) wrote on 2010-01-19:

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME. If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status. Thanks in advance.

Revision history for this message

Leandro (leandromartinez98) wrote on 2010-01-19:

The bug is reported upstream here:

https://bugzilla.gnome.org/show_bug.cgi?id=607468

Sebastien Bacher (seb128) on 2010-01-19

Changed in empathy (Ubuntu):
assignee:	nobody → Ubuntu Desktop Bugs (desktop-bugs)
importance:	Undecided → Medium
status:	New → Triaged

Bug Watch Updater (bug-watch-updater) on 2010-09-16

Changed in empathy:
importance:	Unknown → High

Revision history for this message

Omer Akram (om26er) wrote on 2010-10-04:

The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME.

Changed in empathy:
importance:	High → Undecided
status:	Unknown → New
status:	New → Invalid
affects:	empathy (Ubuntu) → telepathy-butterfly (Ubuntu)
Changed in telepathy-butterfly (Ubuntu):
assignee:	Ubuntu Desktop Bugs (desktop-bugs) → nobody
status:	Triaged → New

Revision history for this message

BenginM (sary) wrote on 2010-12-04:

Hey Leandro : see #2 https://bugzilla.gnome.org/show_bug.cgi?id=607468

Revision history for this message

BenginM (sary) wrote on 2010-12-04:

This issue effect me with : empathy 2.32.0.1-0ubuntu1 on Maverick .

Revision history for this message

ginalfa (ginalfa) wrote on 2010-12-29:

same here on maverick
I need to remove telepathy-butterfly to connect msn.

Revision history for this message

valkyr (locki) wrote on 2011-01-03:

Why doesn't terminal auto-complete recognise the process name, when "killall telepathy-butterfly" works?

I notice it's the only telepathy-* that's written in Python.

Revision history for this message

Alex Forencich (alex-alexelectronics) wrote on 2011-02-05:

I can confirm this as well. Also, it is one of the main issues that prevents me from switching from pidgin to empathy since it happens quite often.

Revision history for this message

In freedesktop.org Bugzilla #33940, Brian Curtis (bcurtiswx) wrote on 2011-02-05:

#16

From Ubuntu Bug: Telepathy 0.5.14-1

I'm getting frequent but random "Network error" messages from empathy when
trying to connect to my Yahoo! or MSN accounts. Most of the times it does not
connect, but sometimes it does. However, once it has the problem, I cannot
connect
to the problematic account anymore. I have to close empathy, kill from the
terminal the telepathy-butterfly job, and open empathy again, in which case
it connects. After a while I can get disconnected again with "Network error".

There are other "Network error" problems reported in Karmic for specific
protocols,
but I'm not sure if they report the same problem as me.

More data of my machine is available at:
https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/509721

Revision history for this message

Brian Curtis (bcurtiswx) wrote on 2011-02-05:

#10

Moved to the appropriate upstream reporter and linked here.

Changed in telepathy-butterfly (Ubuntu):
status:	New → Triaged

Bug Watch Updater (bug-watch-updater) on 2011-02-05

Changed in telepathy-butterfly:
importance:	Unknown → Medium
status:	Unknown → Confirmed

Revision history for this message

Hendy Irawan (ceefour) wrote on 2011-02-09:

#11

Download full text (3.5 KiB)

Also happens with telepathy-haze (Yahoo).

After killing telepathy-haze, the Yahoo account works again.

Note before killing telepathy-haze.. changing the username works to connect to another YM account, but when I changed the username back to the problematic username, it gives "Disconnected - Network Error" again immediately (without any sign of progress of actually trying to connect to the network).

$ aptitude show empathy telepathy-haze

Package: empathy
State: installed
Automatically installed: no
Version: 2.32.1-0ubuntu1
Priority: optional
Section: gnome
Maintainer: Ubuntu Core Developers <email address hidden>
Uncompressed Size: 2.458k
Depends: libatk1.0-0 (>= 1.29.3), libc6 (>= 2.7), libcairo2 (>= 1.2.4),
         libcanberra-gtk0 (>= 0.4), libcanberra0 (>= 0.2), libdbus-1-3 (>=
         1.0.2), libdbus-glib-1-2 (>= 0.78), libdbusmenu-glib1 (>= 0.3.12),
         libebook1.2-9 (>= 2.30.3), libedataserver1.2-13 (>= 2.30.3),
         libenchant1c2a (>= 1.6), libfolks-telepathy0 (>= 0.1.9), libfolks0 (>=
         0.1.15), libfontconfig1 (>= 2.8.0), libfreetype6 (>= 2.2.1),
         libgconf2-4 (>= 2.31.1), libgcr0 (>= 2.26.0), libgdk-pixbuf2.0-0 (>=
         2.21.6), libgee2 (>= 0.5.2), libglib2.0-0 (>= 2.25.16),
         libgnome-keyring0 (>= 2.26.0), libgnutls26 (>= 2.7.14-0), libgp11-0 (>=
         2.24), libgstfarsight0.10-0 (>= 0.0.1), libgstreamer-plugins-base0.10-0
         (>= 0.10.0), libgstreamer0.10-0 (>= 0.10.4), libgtk2.0-0 (>= 2.21.8),
         libindicate-gtk2 (>= 0.2.2), libindicate4 (>= 0.3.3),
         liblaunchpad-integration1 (>= 0.1.17), libnm-glib2 (>=
         0.8~a~git.20090826t185111.79489be), libnotify1 (>= 0.5.0),
         libnotify1-gtk2.10, libpango1.0-0 (>= 1.18.0), libpng12-0 (>=
         1.2.13-4), libsoup2.4-1 (>= 2.4.0), libtasn1-3 (>= 1.6-0),
         libtelepathy-farsight0 (>= 0.0.6), libtelepathy-glib0 (>= 0.11.15),
         libtelepathy-logger1 (>= 0.1.2), libunique-1.0-0 (>= 1.0.0),
         libwebkit-1.0-2 (>= 1.1.15), libx11-6, libxml2 (>= 2.7.4), zlib1g (>=
         1:1.1.4), empathy-common (= 2.32.1-0ubuntu1),
         telepathy-mission-control-5, gnome-icon-theme (>= 2.30.0), dbus-x11,
         telepathy-logger
Recommends: telepathy-gabble, telepathy-salut, libdconf0, gvfs-backends,
            telepathy-haze, telepathy-butterfly, nautilus-sendto-empathy
Suggests: telepathy-idle, vino
Breaks: telepathy-butterfly (< 0.5.10)
Replaces: libempathy-gtk-common
Description: GNOME multi-protocol chat and call client
Instant messaging program supporting text, voice, video, file transfers and
inter-application communication over many different protocols, including: AIM,
MSN, Google Talk (Jabber/XMPP), Facebook, Yahoo!, Salut, Gadu-Gadu, Groupwise,
ICQ and QQ.

This package contains the Empathy IM application and account manager.
Homepage: http://live.gnome.org/Empathy

Package: telepathy-haze
State: installed
Automatically installed: no
Version: 0.4.0-1ubuntu0.1
Priority: optional
Section: net
Maintainer: Ubuntu Developers <email address hidden>
Uncompressed Size: 229k
Depends: libc6 (>= 2.4), libdbus-1-3 (>= 1.0.2), libdbus-glib-1-2 (>= 0...

Also happens with telepathy-haze (Yahoo).

After killing telepathy-haze, the Yahoo account works again.

$ aptitude show empathy telepathy-haze

Package: empathy                         
State: installed
Automatically installed: no
Version: 2.32.1-0ubuntu1
Priority: optional
Section: gnome
Maintainer: Ubuntu Core Developers <ubuntu-devel-discuss@lists.ubuntu.com>
Uncompressed Size: 2.458k
Depends: libatk1.0-0 (>= 1.29.3), libc6 (>= 2.7), libcairo2 (>= 1.2.4),
         libcanberra-gtk0 (>= 0.4), libcanberra0 (>= 0.2), libdbus-1-3 (>=
         1.0.2), libdbus-glib-1-2 (>= 0.78), libdbusmenu-glib1 (>= 0.3.12),
         libebook1.2-9 (>= 2.30.3), libedataserver1.2-13 (>= 2.30.3),
         libenchant1c2a (>= 1.6), libfolks-telepathy0 (>= 0.1.9), libfolks0 (>=
         0.1.15), libfontconfig1 (>= 2.8.0), libfreetype6 (>= 2.2.1),
         libgconf2-4 (>= 2.31.1), libgcr0 (>= 2.26.0), libgdk-pixbuf2.0-0 (>=
         2.21.6), libgee2 (>= 0.5.2), libglib2.0-0 (>= 2.25.16),
         libgnome-keyring0 (>= 2.26.0), libgnutls26 (>= 2.7.14-0), libgp11-0 (>=
         2.24), libgstfarsight0.10-0 (>= 0.0.1), libgstreamer-plugins-base0.10-0
         (>= 0.10.0), libgstreamer0.10-0 (>= 0.10.4), libgtk2.0-0 (>= 2.21.8),
         libindicate-gtk2 (>= 0.2.2), libindicate4 (>= 0.3.3),
         liblaunchpad-integration1 (>= 0.1.17), libnm-glib2 (>=
         0.8~a~git.20090826t185111.79489be), libnotify1 (>= 0.5.0),
         libnotify1-gtk2.10, libpango1.0-0 (>= 1.18.0), libpng12-0 (>=
         1.2.13-4), libsoup2.4-1 (>= 2.4.0), libtasn1-3 (>= 1.6-0),
         libtelepathy-farsight0 (>= 0.0.6), libtelepathy-glib0 (>= 0.11.15),
         libtelepathy-logger1 (>= 0.1.2), libunique-1.0-0 (>= 1.0.0),
         libwebkit-1.0-2 (>= 1.1.15), libx11-6, libxml2 (>= 2.7.4), zlib1g (>=
         1:1.1.4), empathy-common (= 2.32.1-0ubuntu1),
         telepathy-mission-control-5, gnome-icon-theme (>= 2.30.0), dbus-x11,
         telepathy-logger
Recommends: telepathy-gabble, telepathy-salut, libdconf0, gvfs-backends,
            telepathy-haze, telepathy-butterfly, nautilus-sendto-empathy
Suggests: telepathy-idle, vino
Breaks: telepathy-butterfly (< 0.5.10)
Replaces: libempathy-gtk-common
Description: GNOME multi-protocol chat and call client
 Instant messaging program supporting text, voice, video, file transfers and
 inter-application communication over many different protocols, including: AIM,
 MSN, Google Talk (Jabber/XMPP), Facebook, Yahoo!, Salut, Gadu-Gadu, Groupwise,
 ICQ and QQ. 
 
 This package contains the Empathy IM application and account manager.
Homepage: http://live.gnome.org/Empathy

Package: telepathy-haze
State: installed
Automatically installed: no
Version: 0.4.0-1ubuntu0.1
Priority: optional
Section: net
Maintainer: Ubuntu Developers <ubuntu-devel-discuss@lists.ubuntu.com>
Uncompressed Size: 229k
Depends: libc6 (>= 2.4), libdbus-1-3 (>= 1.0.2), libdbus-glib-1-2 (>= 0.88),
         libglib2.0-0 (>= 2.24.0), libpurple0 (>= 1:2.7.0), libtelepathy-glib0
         (>= 0.11.13)
Provides: telepathy-connection-manager
Description: A telepathy connection manager that use libpurple
 Haze is a telepathy connection manager based on libpurple. This allow telepathy
 based application to connect all protocols supported by libpurple (pidgin).

summary:

- empathy reports network error and requires killing telepathy-butterfly
+ empathy reports network error and requires killing telepathy-butterfly /
+ telepathy-haze

Revision history for this message

Launchpad Janitor (janitor) wrote on 2011-09-26:

#12

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in telepathy-haze (Ubuntu):
status:	New → Confirmed

Revision history for this message

Sylvain Bourdette (sylvain-bourdette) wrote on 2011-11-06:

#13

Any update ?
Same issue on Oneiric

Revision history for this message

Stevy (stefan-bley-dd) wrote on 2011-12-02:

#14

I confirm this for 11.10 (Oneiric)

Revision history for this message

Ioannis Vranos (cppdeveloper) wrote on 2011-12-02: Re: [Bug 509721] Re: empathy reports network error and requires killing telepathy-butterfly / telepathy-haze

#15

On Fri, Dec 2, 2011 at 2:49 AM, Stevy <email address hidden> wrote:
> I confirm this for 11.10 (Oneiric)
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (513346).
> https://bugs.launchpad.net/bugs/509721

In the past, when I was using MSN (more known as Windows Live
Messenger), I resolved this issue by removing the package
telepathy-butterfly.

However I think Google Talk is better than MSN, and the Windows Live
Messenger client is not good.

So I suggest you try Google Talk, it works in Empathy and in Windows too.

http://www.google.com/talk

--
Ioannis Vranos

http://www.cpp-software.net

Revision history for this message

In freedesktop.org Bugzilla #33940, Brettcornwall-1 (brettcornwall-1) wrote on 2013-01-29:

#17

I can confirm this behavior on Ubuntu 12.04.1, using Empathy 3.4.2.3 and telepathy-haze 0.6.0-0ubuntu1. This happened to me using the AIM protocol. Just out of the blue after months of stability.

Revision history for this message

In freedesktop.org Bugzilla #33940, Gitlab-migration (gitlab-migration) wrote on 2019-12-03:

#18

-- GitLab Migration Automatic Message --

This bug has been migrated to freedesktop.org's GitLab instance and has been closed from further activity.

You can subscribe and participate further through the new bug through this link to our GitLab instance: https://gitlab.freedesktop.org/telepathy/telepathy-butterfly/issues/46.

Bug Watch Updater (bug-watch-updater) on 2019-12-03

Changed in telepathy-butterfly:
status:	Confirmed → Unknown

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[RESOLVED NOTGNOME] Edit
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[RESOLVED MOVED] Edit
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empathy reports network error and requires killing telepathy-butterfly / telepathy-haze

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