Actually it happens so far with any user name or password. it also happens with a Desktop user and a different user and password. So far it does it every time. So i don't think the 48 char password is the case. I'm setting up a VM at the moment to test it on a clean system. I'll report back when i get that tested. As far as Ubuntu version, i am running 9.04 and i thought it was a LTS my bad, but I'm definitely using jaunty amd64. now my system is tainted by various PPAs but i doubt any of them have updated gnome-system-tools. is there some way to test where my version of gnome-system-tools cam from? if you want a list of installed packages and PPAs let me know. Since this happens on my system every time I bet this would be a bigger problem if it was everyone. So far I've just found a few isolated reports so I bet it's just some odd conflict. Could this be a problem/conflict with system-tools-backends vs. gnome-system-tools? Versions: gnome-system-tools: 2.22.2-0ubuntu4 system-tools-backends: 2.6.0-2ubuntu8 i just went through my updates this morning before i tested adding a user again. here's how i can reproduce the problem. steps to reproduce on my system system->adminstration->Users and Groups unlock adduser button username: test (or test2) password: test (or test2) profile: Unprivileged (or desktop) Password: generate random password ok button new group file root:x:0: nogroup:x:65534: new passwd file root:x:0:65534:root:/root:/bin/bash daemon:x:1:65534:daemon:/usr/sbin:/bin/sh bin:x:2:65534:bin:/bin:/bin/sh sys:x:3:65534:sys:/dev:/bin/sh sync:x:4:65534:sync:/bin:/bin/sync games:x:5:65534:games:/usr/games:/bin/sh man:x:6:65534:man:/var/cache/man:/bin/sh lp:x:7:65534:lp:/var/spool/lpd:/bin/sh mail:x:8:65534:mail:/var/mail:/bin/sh news:x:9:65534:news:/var/spool/news:/bin/sh uucp:x:10:65534:uucp:/var/spool/uucp:/bin/sh proxy:x:13:65534:proxy:/bin:/bin/sh www-data:x:33:65534:www-data:/var/www:/bin/sh backup:x:34:65534:backup:/var/backups:/bin/sh list:x:38:65534:Mailing List Manager:/var/list:/bin/sh irc:x:39:65534:ircd:/var/run/ircd:/bin/sh gnats:x:41:65534:Gnats Bug-Reporting System (admin):/var/lib/gnats:/bin/sh nobody:x:65534:65534:nobody:/nonexistent:/bin/sh libuuid:x:100:65534::/var/lib/libuuid:/bin/sh syslog:x:101:65534::/home/syslog:/bin/false klog:x:102:65534::/home/klog:/bin/false hplip:x:103:65534:HPLIP system user,,,:/var/run/hplip:/bin/false avahi-autoipd:x:104:65534:Avahi autoip daemon,,,:/var/lib/avahi-autoipd:/bin/false gdm:x:105:65534:Gnome Display Manager:/var/lib/gdm:/bin/false pulse:x:106:65534:PulseAudio daemon,,,:/var/run/pulse:/bin/false saned:x:107:65534::/home/saned:/bin/false messagebus:x:108:65534::/var/run/dbus:/bin/false polkituser:x:109:65534:PolicyKit,,,:/var/run/PolicyKit:/bin/false avahi:x:110:65534:Avahi mDNS daemon,,,:/var/run/avahi-daemon:/bin/false haldaemon:x:111:65534:Hardware abstraction layer,,,:/var/run/hald:/bin/false username:x:1000:65534:username,,,:/home/username:/bin/bash mysql:x:112:65534:MySQL Server,,,:/var/lib/mysql:/bin/false ntop:x:113:65534::/var/lib/ntop:/bin/false sshd:x:114:65534::/var/run/sshd:/usr/sbin/nologin vde2-net:x:115:65534::/var/run/vde2:/bin/false tomcat6:x:116:65534::/usr/share/tomcat6:/bin/false Debian-exim:x:117:65534::/var/spool/exim4:/bin/false nx:x:118:65534:FreeNX Server,,,:/var/lib/nxserver/home/:/usr/bin/nxserver clamav:x:119:65534::/var/lib/clamav:/bin/false synergy:x:1001:65534:synergy user,,,:/home/synergy:/bin/false test:x:1002:0:test,,,,:/home/test:/bin/bash