Ubuntu
system-config-printer package

(oneiric) false error messages when printing

Bug #855379 reported by Jane Silber
34
This bug affects 7 people
Affects Status Importance Assigned to Milestone
system-config-printer (Ubuntu)
Confirmed
Medium
Unassigned
Oneiric
Fix Released
Medium
Unassigned
Precise
Won't Fix
Medium
Unassigned

Bug Description

With an up to date (as of 20 Sept) Oneiric beta, I am receiving several error/warning notifications when I try to print. Printing actually works - that's not the issue. But on the way to a successful printing, I see

- "Printer may not be connected" warning message
- "Printer error - cups-remote-processing" error message

I am running an upgrade from 11.04, with the same printers. Prior to the upgrade I didn't receive either of these messages, and feel this is a regression.

Till Kamppeter (till-kamppeter)
affects: cups (Ubuntu) → system-config-printer (Ubuntu)
Changed in system-config-printer (Ubuntu):
importance: Undecided → Medium
status: New → In Progress
Till Kamppeter (till-kamppeter)
Changed in system-config-printer (Ubuntu):
status: In Progress → Fix Committed
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

The message "Printer may not be connected" is generated by gnome-settings-daemon and handled in bug 842768 (patch submitted). The message "Printer error - cups-remote-processing" is generated by system-config-printer (job viewer applet) and I have uploaded a package with the notification being suppressed (real fix would be to improve the messages, but we are after UI string freeze). The system-config-printer package with the messages suppressed is waiting in the approval queue due to beta2 freeze. It will make it into the archives shortly after the release of beta2 on Thursday.

Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package system-config-printer - 1.3.6+20110831-0ubuntu8

---------------
system-config-printer (1.3.6+20110831-0ubuntu8) oneiric; urgency=low

  * debian/patches/47_suppress-misleading-notifications.patch:
    Suppress notification messages for the new "cups-remote-..." state
    reasons of CUPS 1.5.x. As they do not have human-readable text, the
    notifications look like errors, which is misleading (LP: #855379).
    NOTE: This patch is not intended for upstream. It is only a workaround,
    the real patch is updating the message list and improving the wording.
 -- Till Kamppeter <email address hidden> Wed, 21 Sep 2011 18:46:24 +0200

Changed in system-config-printer (Ubuntu Oneiric):
status: Fix Committed → Fix Released
Revision history for this message
Lars Karlitski (larsu) wrote :

indicator-printers is handling user notifications in precise, and it doesn't notify for cups-remote-processing.

Changed in system-config-printer (Ubuntu Precise):
status: Confirmed → Invalid
Revision history for this message
Hans Deragon (deragon) wrote :

Just got this problem with Ubuntu 12.04 Precise Pangolin, up to date on 2012/09/20 with version 1.3.8+20120201-0ubuntu8.1 of system-config-printer.

The misleading error message was "Printer error - cups-remote-processing".

Specifically, following is what is installed on my machine:

ii system-config-printer-common 1.3.8+20120201-0ubuntu8.1 Printer configuration GUI
ii system-config-printer-gnome 1.3.8+20120201-0ubuntu8.1 Printer configuration GUI
ii system-config-printer-udev 1.3.8+20120201-0ubuntu8.1 Printer auto-configuration facility based on udev

Changed in system-config-printer (Ubuntu Precise):
status: Invalid → New
Changed in system-config-printer (Ubuntu):
status: Invalid → New
Revision history for this message
Stuart Gillies (gillies) wrote :

Same here, in an up-to-date and standard Unity 12.04/AMD64, cups remote processing says "printer error" but it works correctly anyway.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in system-config-printer (Ubuntu Precise):
status: New → Confirmed
Changed in system-config-printer (Ubuntu):
status: New → Confirmed
Revision history for this message
Stein Henrik Jensaas (sh-jens-deactivatedaccount) wrote :

Still the same problem in precise, cups remote processing says "printer error" but it works correctly

Revision history for this message
Hans Deragon (deragon) wrote :

My printer is connected to a 10.04 server while my client is 12.04. If the problem is on the server side but no patch is issued for 10.04, it will continue to persist on my client. Please inform us if the problem is on the client side or server side.

Revision history for this message
Steve Langasek (vorlon) wrote :

The Precise Pangolin has reached end of life, so this bug will not be fixed for that release

Changed in system-config-printer (Ubuntu Precise):
status: Confirmed → Won't Fix
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