Ubuntu
system-config-printer package

jobs linger in display long after finish, manual refresh required

Bug #683125 reported by Jamin W. Collins on 2010-11-30

14

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	system-config-printer (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Binary package hint: system-config-printer

I find that frequently print jobs that I submit to my network printer are still listed as processing in the status window long after the print job has actually finished. If left untouched, the entries will remain in the status window apparently indefinitely. However, manually refreshing the status window results in a proper update of each of their statuses, frequently resulting in their removal from the status window as they had in fact finished processing long ago.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: system-config-printer-gnome 1.2.3+20100723-0ubuntu8.1
ProcVersionSignature: Ubuntu 2.6.35-23.40-generic 2.6.35.7
Uname: Linux 2.6.35-23-generic x86_64
NonfreeKernelModules: nvidia
Architecture: amd64
CupsErrorLog:

Date: Tue Nov 30 06:57:02 2010
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
Lpstat:
device for HP7350: ipp://192.168.10.20:631/printers/HP7350
device for PDF: cups-pdf:/
PackageArchitecture: all
Papersize: letter
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
PpdFiles: PDF: Generic CUPS-PDF Printer
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-23-generic root=UUID=30218f9a-6f90-4eab-9ba5-f54897e842cb ro vga=792 splash crashkernel=384M-2G:64M,2G-:128M quiet splash
ProcEnviron:
PATH=(custom, user)
LANG=en_US.utf8
SHELL=/bin/bash
SourcePackage: system-config-printer
dmi.bios.date: 05/11/2009
dmi.bios.vendor: LENOVO
dmi.bios.version: 7LETC6WW (2.26 )
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr7LETC6WW(2.26):bd05/11/2009:svnLENOVO:pn:pvrThinkPadT61p:rvnLENOVO:rn:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.version: ThinkPad T61p
dmi.sys.vendor: LENOVO

Tags:

Revision history for this message

Jamin W. Collins (jcollins) wrote on 2010-11-30:

#1

BootDmesg.txt Edit (66.4 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (24.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.7 KiB, text/plain; charset="utf-8")
Locale.txt Edit (305 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (18.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (509 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (692 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.7 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.3 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (120.1 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (254.0 KiB, text/plain; charset="utf-8")

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2010-12-01:

#2

Upstream bug of job applet: Either the applet does not catch certain D-Bus signals of CUPS or it simply needs to refresh the job list more frequently. Tim, can you look into this.

Revision history for this message

Tim Waugh (twaugh) wrote on 2010-12-01:

#3

Till, can you reproduce it? It's not something I've ever seen.

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2010-12-01:

#4

Tim, I cannot reproduce that, can you tell the user how to run an appropriate debug mode or so, to get mor info?

Revision history for this message

Jamin W. Collins (jcollins) wrote on 2010-12-02:

#5

I can reproduce this bug at will on two different systems.

Revision history for this message

robert leleu (robert-jean-leleu) wrote on 2011-08-31:

#6

This bug is systematic with my ubuntu 11.04

Launchpad Janitor (janitor) on 2011-08-31

Changed in system-config-printer (Ubuntu):
status:	New → Confirmed

Revision history for this message

robert leleu (robert-jean-leleu) wrote on 2012-01-14:

#7

Capture-1.png Edit (16.7 KiB, image/png)

Printing 100 copies in one batch…
Printer stops without any reason, even while printing a page. Stop/start printer resumes a new page, first ejecting the half printed page and sometimes a blank one, then printing some pages (about 15). Task stays in the status windows, even after having printed more than 100 pages (in fact it seems to start again for 100 pages after each start/stop of the printer), and can’t be deleted during the session. It can be deleted in the next session. «sudo service cups restart» does not wipes the error, nor «sudo apt-get install --reinstall cups», but task windows shows squares as in attachment

Ubuntu 11.04, Canon iX4000

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2012-01-14:

#8

Robert, you are talking about problems which are not the bug reported here. Please report separate bugs for them, one for the stopping print jobs, another for the squares in the job viewer. Thanks.

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