Hi,
It is incorrect displaying of color state of inkjet by printer Brother MFC-J5720DW, through application system-config-printer.
It display all 4 color, but in not good order (application have order Black/Yellow/Cyan/Magenta; but printer have order Magenta/Cyan/Yellow/Black) it means that when black color is 0 % in printer, in system-config-printer is displayed that Magenta is 0%.
It was at computers with linux mint 17.3/Ubuntu 14.04 amd64 bit
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
DistroRelease: Linux Mint 19
InstallationDate: Installed on 2018-07-29 (92 days ago)
InstallationMedia: Linux Mint 19 "Tara" - Release amd64 20180717
Lpstat:
device for Boomaga: boomaga:/
device for BRFAX: usb:/dev/usb/lp0
device for Brother_DCP_L2520DW_series: ipp://BRWC48E8FC5C81A.local:631/ipp/print
device for MFCJ5720DW: dnssd://Brother%20MFC-J5720DW._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-30055c66f7b1
device for PDF: cups-pdf:/
MachineType: Hewlett-Packard HP EliteBook 8570w
NonfreeKernelModules: nvidia
Package: system-config-printer 1.5.11-1ubuntu2 [origin: Ubuntu]
PackageArchitecture: all
Papersize: a4
PpdFiles:
PDF: Generic CUPS-PDF Printer (w/ options)
MFCJ5720DW: Brother MFC-J5720DW CUPS
Brother_DCP_L2520DW_series: DCP-L2520DW series
Boomaga: Boomaga printer
BRFAX: Brother BRMFCFAX for CUPS
ProcEnviron:
LANGUAGE=sk
TERM=xterm
PATH=(custom, no user)
LANG=sk_SK.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-38-generic root=UUID=4f52eb9a-4d4c-46cb-98b3-3af6fa25f32f ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-38.41-generic 4.15.18
Tags: third-party-packages tara
Uname: Linux 4.15.0-38-generic x86_64
UnreportableReason: Toto nie je oficiálny Linux balík. Prosím, odstráňte všetky balíky tretích strán a skúste to znovu.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 04/13/2018
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68IAV Ver. F.68
dmi.board.name: 176B
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 50.1F
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68IAVVer.F.68:bd04/13/2018:svnHewlett-Packard:pnHPEliteBook8570w:pvrA1029D1102:rvnHewlett-Packard:rn176B:rvrKBCVersion50.1F:cvnHewlett-Packard:ct10:cvr:
dmi.product.family: 103C_5336AN G=N L=BUS B=HP S=ELI
dmi.product.name: HP EliteBook 8570w
dmi.product.version: A1029D1102
dmi.sys.vendor: Hewlett-Packard
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
CupsErrorLog:
CurrentDesktop: MATE
DistroRelease: Linux Mint 19.3
InstallationDate: Installed on 2019-09-09 (137 days ago)
InstallationMedia: Linux Mint 19.2 "Tina" - Release amd64 20190729
Lpstat:
device for MFCJ5720DW: ipp://BRWC038960EDE91.local:631/ipp/print
device for PDF: cups-pdf:/
MachineType: Hewlett-Packard HP EliteBook 8570w
NonfreeKernelModules: nvidia_modeset nvidia
Package: system-config-printer 1.5.11-1ubuntu2 [origin: Ubuntu]
PackageArchitecture: all
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/MFCJ5720DW.ppd', '/etc/cups/ppd/PDF.ppd'] failed with exit code 2: grep: /etc/cups/ppd/MFCJ5720DW.ppd: Permission denied
grep: /etc/cups/ppd/PDF.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-26-generic root=UUID=9e4d0e2e-0c39-4cf6-b0fc-907304fef334 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-26.28~18.04.1-generic 5.3.13
Tags: third-party-packages tricia
Uname: Linux 5.3.0-26-generic x86_64
UnreportableReason: Toto nie je oficiálny Linux balík. Prosím, odstráňte všetky balíky tretích strán a skúste to znovu.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare saned scanner sudo
_MarkForUpload: True
dmi.bios.date: 04/19/2019
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68IAV Ver. F.71
dmi.board.name: 176B
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 50.1F
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68IAVVer.F.71:bd04/19/2019:svnHewlett-Packard:pnHPEliteBook8570w:pvrA1029D1102:rvnHewlett-Packard:rn176B:rvrKBCVersion50.1F:cvnHewlett-Packard:ct10:cvr:
dmi.product.family: 103C_5336AN G=N L=BUS B=HP S=ELI
dmi.product.name: HP EliteBook 8570w
dmi.product.sku: C5A24UC#ABD
dmi.product.version: A1029D1102
dmi.sys.vendor: Hewlett-Packard
Hello Tothsoft,
Thank you for submitting this bug and reporting a problem with the system-
Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1571237
and upload the updated logs and and any other logs that are relevant for this particular issue.
Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]