Ubuntu
system-config-printer package

system-config-printer.py crashed with SIGSEGV in g_object_unref()

Bug #1224250 reported by Brent Geers on 2013-09-12

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	system-config-printer (Ubuntu)	Incomplete	Medium	Unassigned

Bug Description

system crashed while trying to configure Brother HL-2280DW for network printing

ProblemType: Crash
DistroRelease: Ubuntu 13.10
Package: system-config-printer-gnome 1.4.2+20130910-0ubuntu1
ProcVersionSignature: Ubuntu 3.11.0-6.12-generic 3.11.0
Uname: Linux 3.11.0-6-generic x86_64
ApportVersion: 2.12.1-0ubuntu3
Architecture: amd64
Date: Wed Sep 11 23:25:08 2013
ExecutablePath: /usr/share/system-config-printer/system-config-printer.py
InstallationDate: Installed on 2013-09-09 (2 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130908)
InterpreterPath: /usr/bin/python2.7
Lpstat: device for Brother-HL-2280DW: dnssd://Brother%20HL-2280DW._pdl-datastream._tcp.local/
MachineType: BIOSTAR Group Hi-Fi A85S3
MarkForUpload: True
PackageArchitecture: all
Papersize: letter
PpdFiles: Brother-HL-2280DW: Generic PCL 3 Printer Foomatic/pcl3 (recommended)
ProcCmdline: /usr/bin/python /usr/share/system-config-printer/system-config-printer.py
ProcEnviron:
LANGUAGE=en_CA:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_CA.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-6-generic.efi.signed root=UUID=e05fe298-0d31-40f3-bbae-deba307b159d ro quiet splash vt.handoff=7
SegvAnalysis:
Segfault happened at: 0x7ff8f4a9cb84 <g_object_unref+20>: cmpq $0x50,(%rax)
PC (0x7ff8f4a9cb84) ok
source "$0x50" ok
destination "(%rax)" (0xaaaaaaaaaaaaaaaa) not located in a known VMA region (needed writable region)!
SegvReason: writing unknown VMA
Signal: 11
SourcePackage: system-config-printer
StacktraceTop:
g_object_unref () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0
gtk_cell_area_set_focus_cell () from /usr/lib/x86_64-linux-gnu/libgtk-3.so.0
?? () from /usr/lib/x86_64-linux-gnu/libgtk-3.so.0
g_object_unref () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0
?? () from /usr/lib/x86_64-linux-gnu/libgtk-3.so.0
Title: system-config-printer.py crashed with SIGSEGV in g_object_unref()
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 10/30/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: None
dmi.board.name: Hi-Fi A85S3
dmi.board.vendor: BIOSTAR Group
dmi.chassis.asset.tag: None
dmi.chassis.type: 3
dmi.chassis.vendor: BIOSTAR Group
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/30/2012:svnBIOSTARGroup:pnHi-FiA85S3:pvr:rvnBIOSTARGroup:rnHi-FiA85S3:rvr:cvnBIOSTARGroup:ct3:cvr:
dmi.product.name: Hi-Fi A85S3
dmi.sys.vendor: BIOSTAR Group

Tags:

Revision history for this message

Brent Geers (bgeers) wrote on 2013-09-12:

BootDmesg.txt Edit (63.5 KiB, text/plain; charset="utf-8")
CupsErrorLog.txt Edit (4.0 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (12.0 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (10.6 KiB, text/plain; charset="utf-8")
Disassembly.txt Edit (1.1 KiB, text/plain; charset="utf-8")
Locale.txt Edit (335 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (12.7 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (714 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (2.2 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.0 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (77.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.1 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (834 bytes, text/plain; charset="utf-8")
Registers.txt Edit (763 bytes, text/plain; charset="utf-8")
Stacktrace.txt Edit (7.8 KiB, text/plain; charset="utf-8")
ThreadStacktrace.txt Edit (16.1 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (121.6 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (268.6 KiB, text/plain; charset="utf-8")

Revision history for this message

Apport retracing service (apport) wrote on 2013-09-12:

StacktraceTop:
g_object_unref (_object=0x2ecfe40) at /build/buildd/glib2.0-2.37.7/./gobject/gobject.c:3089
gtk_cell_area_set_focus_cell (area=area@entry=0x3488ab0, renderer=renderer@entry=0x0) at /build/buildd/gtk+3.0-3.8.4/./gtk/gtkcellarea.c:2969
gtk_cell_area_dispose (object=0x3488ab0) at /build/buildd/gtk+3.0-3.8.4/./gtk/gtkcellarea.c:953
g_object_unref (_object=0x3488ab0) at /build/buildd/glib2.0-2.37.7/./gobject/gobject.c:3160
gtk_icon_view_dispose (object=0x2e02670) at /build/buildd/gtk+3.0-3.8.4/./gtk/gtkiconview.c:1049

Revision history for this message

Apport retracing service (apport) wrote on 2013-09-12: Stacktrace.txt

Stacktrace.txt Edit (27.8 KiB, text/plain)

Revision history for this message

Apport retracing service (apport) wrote on 2013-09-12: StacktraceSource.txt

StacktraceSource.txt Edit (18.5 KiB, text/plain)

Revision history for this message

Apport retracing service (apport) wrote on 2013-09-12: ThreadStacktrace.txt

ThreadStacktrace.txt Edit (48.4 KiB, text/plain)

Changed in system-config-printer (Ubuntu):
importance:	Undecided → Medium
tags:	removed: need-amd64-retrace

Till Kamppeter (till-kamppeter) on 2013-09-12

information type:

Private → Public

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2013-09-13:

Can you reproduce the bug? If so, please run

system-config-printer 2>&1 | tee log.txt

in a terminal, reproduce the bug and after that attach log.txt to this bug report. Thanks.

Changed in system-config-printer (Ubuntu):
status:	New → Incomplete

Revision history for this message

Brent Geers (bgeers) wrote on 2013-09-17:

system-config-printer 2>&1 | tee log.txt
/usr/lib/python2.7/dist-packages/gi/overrides/GLib.py:53: PyGIDeprecationWarning: threads_init no longer needs to be called. See: https://bugzilla.gnome.org/show_bug.cgi?id=686914
PyGIDeprecationWarning)

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2013-09-17:

Brent, what does this mean for me? Were you able to get system-config-printer workjing again with this information? Which package needs actually to be fixed and what has to be done?

Revision history for this message

Brent Geers (bgeers) wrote on 2013-09-20:

Hello,

I am still unable to print. My system sees the printer but cannot print.

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2013-09-24:

#10

As usual, I am always forgetting the most important. Let us start over. Please run the command

system-config-printer --debug 2>&1 | tee log.txt

in a terminal window and do the steps to reproduce the crash (Very important: The "--debug"). Then attach the resulting log.txt to this bug report.

Revision history for this message

Brent Geers (bgeers) wrote on 2013-09-25:

#11

(system-config-printer.py:3313): Gtk-WARNING **: Theme parsing error: gtk-widgets.css:1605:38: '' is not a valid color name
OpenPrinting: Init ('en_CA', 'UTF-8') 1 0
+<NewPrinterGUI object at 0x27d4fa0 (newprinter+NewPrinterGUI at 0x306de60)>
Connected as user brent
+<PrinterPropertiesDialog object at 0x2bd5230 (printerproperties+PrinterPropertiesDialog at 0x2fbea80)>
<authconn.Connection instance at 0x2803f80>: Operation += obtaining queue details
Authentication pass: 1
Authentication: password callback set
Authentication pass: 1
Authentication: password callback set
Authentication pass: 1
Authentication: password callback set
<authconn.Connection instance at 0x2803f80>: Operation ended
+<ppdcache.PPDCache instance at 0x2be41b8>
refresh
Created subscription 86, events=['printer-added', 'printer-deleted', 'printer-state-changed']
Next notifications fetch in 1s
update_jobs
Deferred populateList by 200ms
Deferred populateList by 200ms
<authconn.Connection instance at 0x2803f80>: Operation += obtaining queue details
Authentication pass: 1
Authentication: password callback set
Authentication pass: 1
Authentication: password callback set
Authentication pass: 1
Authentication: password callback set
<authconn.Connection instance at 0x2803f80>: Operation ended
get_notifications
update_jobs
Next notifications fetch in 60s
Canceled subscription 86
DESTROY: <PrinterPropertiesDialog object at 0x2bd5230 (printerproperties+PrinterPropertiesDialog at 0x2fbea80)>
DESTROY: <NewPrinterGUI object at 0x27d4fa0 (newprinter+NewPrinterGUI at 0x306de60)>

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2013-09-25:

#12

Which steps did you actually do to make system-config-printer crash?

Revision history for this message

Brent Geers (bgeers) wrote on 2013-09-25:

#13

I installed and confirmed printer on home server using SAMBA. Printer works with windows computers attached to network. I tried connecting to that printer though Ubuntu 13.10. It found the printer on the network, but when I went to test print, it crashed.