HP Laserjet Pro MFP M225dn, duplex printing, prints too many copies.

Hello Markling,
Thank you for submitting this bug and reporting a problem with the system-config-printer package. You made this bug report in 2013 and Ubuntu and the system-config-printer package have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1181708
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]

I am seeing this in Ubuntu 18.04 when using the GUI to print from many applications (gnome pdf viewer, Chrome, etc), but, when printing from the command line using lpr, I get the correct page count. I just tried printing out 3 2-page documents, and my printer spat out 9 copies before I killed power to it. Yesterday I tried printing 24 copies, and got over 50 before I killed the printer.

I'm using an HP Laserjet Pro MFP M225dn.

Since lpr works correctly, this appears to solely be a problem with the GUI print interface.

Thanks for the update, Douglas.
For the ease of the programmers, I will add a summery here to complete the bug report. Please feel free to add any corrections.
Could you submit apport information? Please run the following (only once):
apport-collect 1181708
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thanks
G
-----------------------
SUMMARY:
Ubuntu version: Ubuntu 18.04
Printer: HP Laserjet Pro MFP M225dn
Package: system-config-printer (version?)
Problem is reproducable by the reporter.

Steps to reproduce:
1. open any of the following programs: PDF viewer, or Chrome
2. open the print interface of that program
3. select the option to print several copies of the one document/webpage (eg. 3 copies)
2. select print

Actual behaviour: Prints many more copies than was selected (eg. prints 9 copies before print job is killed).

Expected behaviour: Print the number of copies requested.

Additional notes:
Using lpr to print nultiple copies of a document, works as expected.
Bug triager is unable to reproduce this issue.

Also, Douglas: Do you have duplex printing selected?

Thanks for your update, Douglas.
I have subscribed you to this bug so we can clarify the details of the problem.
I left two comments before I realized that you were not subscribed.
Could you see comments #3 and #4 on this bug report?
Thanks
G

ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
CupsErrorLog:

CurrentDesktop: GNOME-Flashback:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-07-05 (126 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Lpstat:
 device for HP_LaserJet_Pro_MFP_M225dn_BE02FD_: ipp://blackbox-225.local:631/ipp/print
 device for <email address hidden>: ipps://blackbox-225.local:443/ipp/print
MachineType: To be filled by O.E.M. To be filled by O.E.M.
NonfreeKernelModules: nvidia_modeset nvidia
Package: system-config-printer 1.5.11-1ubuntu2
PackageArchitecture: all
Papersize: letter
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', '/<email address hidden>', '/etc/cups/ppd/HP_LaserJet_Pro_MFP_M225dn_BE02FD_.ppd'] failed with exit code 2: grep: /<email address hidden>: Permission denied
 grep: /etc/cups/ppd/HP_LaserJet_Pro_MFP_M225dn_BE02FD_.ppd: Permission denied
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-33-generic root=UUID=158a3a10-104f-44f0-a49a-c6cf927de6b6 ro
ProcVersionSignature: Ubuntu 4.15.0-33.36-generic 4.15.18
Tags: bionic
Uname: Linux 4.15.0-33-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dialout dip libvirt lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/09/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2501
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: M5A97 LE R2.0
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2501:bd04/09/2014:svnTobefilledbyO.E.M.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnASUSTeKCOMPUTERINC.:rnM5A97LER2.0:rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: To be filled by O.E.M.

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Yup, these print jobs were using duplexing.

Thanks for the apport info and the clarification, Douglas. Here is the revised summary.
Thanks
G

SUMMARY:
Ubuntu version: Ubuntu 18.04
Printer: HP Laserjet Pro MFP M225dn
Package: system-config-printer 1.5.11-1ubuntu2
Problem is reproducible by the reporter.

Steps to reproduce:
1. open any of the following programs: PDF viewer, or Chrome
2. open the print interface of that program
3. select the option to print several copies of the one document/webpage (eg. 3 copies)
4. select duplex printing
5. select print

Actual behaviour: Prints many more copies than was selected (eg. prints 9 copies before print job is killed).

Expected behaviour: Print the number of copies requested.

Additional notes:
Using lpr to print multiple copies of a document, works as expected.

Marking Truiaged/Low per request from gf at #ubuntu-bugs.

Thanks for updating the ticket, C!
Have a great day!
:)
G