Ubuntu Touch 15.05 (r1) - Google Contacts not synchronizing

Bug #1421889 reported by Aang
44
This bug affects 9 people
Affects Status Importance Assigned to Milestone
address-book-app (Ubuntu)
Confirmed
Medium
Unassigned
sync-monitor (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Device: Nexus 4
OS: Ubuntu Touch 15.04 (r1)
Channel: devel

Steps:
1.) Access "Contacts" app from apps scope
2.) Prompt: "Would you like to sync contacts from your google online accounts now?"
3.) Tap "Yes"
4.) Enter Google account email and password
5.) Screen: Ubuntu would like to: Have offline access
6.) "Accept"
7.) Pop-up: Synchronization: Start Sync
8.) Pop-up: Synchronization: Done

Expected: Google contacts to appear on Phone

Result: No contacts appear on phone

Additionally attempted manual refresh by tapping to refresh button Contacts, still no contacts synced.

Under System Settings --> Accounts --> Google --> Contacts has a check mark

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in address-book-app (Ubuntu):
status: New → Confirmed
Revision history for this message
TenLeftFingers (tenleftfingers) wrote :

I get a few contacts but about 90% don't arrive. I'm fully up to date as of today.

Revision history for this message
Sujeevan Vijayakumaran (svij) wrote :

I've got my Meizu MX4 today and had a different behaviour. Step 8 on my phone was, that it said that it's sychronising, but it didn't finish after a couple of minutes. After I've closed the contacts app and started it again, the Google contacts appeared.

Device: Meizu MX4
OS: Ubuntu 15.04 (r1)

Revision history for this message
Ronnie Tucker (ronnietucker) wrote :

My contacts did eventually show, but I had to hit refresh several times for it to successfully get the contacts.

Revision history for this message
Pablo (u-contacto) wrote :

I've got the same problem in my Meizu MX4 and my BQ4.5.

I tried to desactivate 2factor and delete the Google Account Permission, and try again, and the same.

In my phone appear 7 random contacts. My Google account have almost 100 contacts, and always see only this 7 contacts.

Revision history for this message
Aitzol Berasategi (aitzol76) wrote :

Solved.

 I've noticed that deleting google account from my device, do not know how, also removed all contacts from google. That's why when synchronize not loading any. Luckily I had a backup of my contacts and could restore them.

Device: Meizu MX4
OS: Ubuntu 15.04 (r2)

Revision history for this message
Renato Araujo Oliveira Filho (renatofilho) wrote :

Could you attach your : /home/phable/.cache/upstart/sync-monitor.log file?

Changed in address-book-app (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in sync-monitor (Ubuntu):
status: New → Confirmed
Revision history for this message
GTriderXC (gtriderxc) wrote :

Synchronizing contacts is the only reason I still use my old Nokia phones. First of all Google doesn't sync all the data from the files that Windows or Nokia programs spit out. Second (and that's the reason why I join this bug report): if the synchronization with Google succeed, my Aquaris 4.5 doesn't get all the information from Google! I could understand the details as address, fax etc. but in my contacts I get empty names without a stupid, simple phone number which makes my ubuntu device useless. My Nokias have something like 500 complicated contants which I'm not gonna copy by hand half a Year. This bug is critical for me.

Revision history for this message
GTriderXC (gtriderxc) wrote :

I also join the problem I forgot to mention above but Pablo had not. Not all contacts from google are synchronized.

Revision history for this message
Pierre.Bornancin (pierre-bornancin-gmail) wrote :

Similar issue on MX4 with OTA 9-1. Nothing happens and no contact added.

Revision history for this message
Pierre.Bornancin (pierre-bornancin-gmail) wrote :

To detail:I don't have the sync pop up displayed

Revision history for this message
Pierre.Bornancin (pierre-bornancin-gmail) wrote :

Bug still here in OTA 11 even with a complete reset of the phone.
On thing to add is that the Contacts application is not appearing in the Settings->Accounts for the google account concerned.

Revision history for this message
Pierre.Bornancin (pierre-bornancin-gmail) wrote :

another point, I have tried with another google account with very few contacts and no difference. No contacts imported.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.