Bug #1687122 reported by errors.ubuntu.com bug bridge
This bug affects 1 person
Affects Status Importance Assigned to Milestone
software-properties (Ubuntu)
Fix Released
Dimitri John Ledkov
Won't Fix
Dimitri John Ledkov

Bug Description

The Ubuntu Error Tracker has been receiving reports about a problem regarding software-properties. This problem was most recently seen with package version, the problem page at https://errors.ubuntu.com/problem/01a945aed47dfff0cdfea51c5923f51cadeafb00 contains more details, including versions of packages affected, stacktrace or traceback, and individual crash reports.
If you do not have access to the Ubuntu Error Tracker you can request it at http://forms.canonical.com/reports/.

Revision history for this message
Brian Murray (brian-murray) wrote :

This is a crash that recently started appearing in the Error Tracker the Traceback contains the following:

Traceback (most recent call last):
  File "/usr/bin/add-apt-repository", line 168, in <module>
    if not sp.add_source_from_shortcut(shortcut, options.enable_source):
  File "/usr/lib/python3/dist-packages/softwareproperties/SoftwareProperties.py", line 777, in add_source_from_shortcut
    raise shortcuts.ShortcutException(msg)
softwareproperties.shortcuts.ShortcutException: Failed to add key.

Looking at the code added in the SRU to xenial (https://launchpadlibrarian.net/309920080/software-properties_0.96.24.7_0. we can see the following:

@@ -753,6 +769,13 @@
     if worker:
         # wait for GPG key to be downloaded
+ if worker.isAlive():
+ # thread timed out.
+ raise shortcuts.ShortcutException("Error: retrieving gpg key timed out.")
+ result, msg = self.myqueue.get()
+ if not result:
+ raise shortcuts.ShortcutException(msg)
     if self.options and self.options.update:
         import apt
         cache = apt.Cache()

It looks to me like this ShortcutException is raised when for whatever reason the client application fails to retrieve the key. I don't think there is anything we can do about this and as such don't think it should be reported to the Error Tracker at all.

The apport package hook for software-properties could filter out Tracebacks with this error.

Changed in software-properties (Ubuntu):
assignee: nobody → Dimitri John Ledkov (xnox)
importance: Undecided → Medium
tags: added: rls-aa-incoming
Changed in software-properties (Ubuntu):
milestone: none → ubuntu-17.06
Steve Langasek (vorlon)
tags: removed: rls-aa-incoming
Changed in software-properties (Ubuntu Artful):
milestone: ubuntu-17.06 → ubuntu-17.08
tags: added: id-597a82f68d90d6cef4a9017f
Steve Langasek (vorlon)
Changed in software-properties (Ubuntu Artful):
status: New → Won't Fix
Steve Langasek (vorlon)
Changed in software-properties (Ubuntu):
milestone: ubuntu-17.08 → none
status: New → Fix Released
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