Ubuntu
pipewire package

While listening to music, The sound goes silent every few seconds. Sometimes once in a minute.

Bug #2031295 reported by hurelhuyag on 2023-08-14

8

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	pipewire (Ubuntu)	New	Undecided	Unassigned
	wireplumber (Ubuntu)	New	Undecided	Unassigned

Bug Description

While listening to music, The sound goes silent every few seconds. Sometimes once in a minute.

Hardware: It is Asus Vivobook X510uar
Headphone: Sony WF-XF700
OS: Ubuntu 23.04 amd64

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: bluez 5.66-0ubuntu1
ProcVersionSignature: Ubuntu 6.2.0-27.28-generic 6.2.15
Uname: Linux 6.2.0-27-generic x86_64
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Aug 14 17:11:29 2023
InstallationDate: Installed on 2023-06-24 (50 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
InterestingModules: rfcomm bnep btusb bluetooth
MachineType: ASUSTeK COMPUTER INC. X510UAR
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-27-generic root=UUID=66f15d9c-4884-438d-825d-392dc38309fb ro quiet splash vt.handoff=7
SourcePackage: bluez
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/19/2019
dmi.bios.release: 5.12
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X510UAR.310
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X510UAR
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX510UAR.310:bd04/19/2019:br5.12:svnASUSTeKCOMPUTERINC.:pnX510UAR:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX510UAR:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: VivoBook
dmi.product.name: X510UAR
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
hciconfig:
hci0: Type: Primary Bus: USB
  BD Address: 30:24:32:36:B2:E3 ACL MTU: 1021:4 SCO MTU: 96:6
  UP RUNNING
  RX bytes:2026944 acl:75 sco:0 events:289161 errors:0
  TX bytes:246677088 acl:289057 sco:0 commands:93 errors:0

Tags:

Revision history for this message

hurelhuyag (hurelhuyag) wrote on 2023-08-14:

#1

CurrentDmesg.txt Edit (191.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.4 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (11.9 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (835 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (1.8 KiB, text/plain; charset="utf-8")
Lsusb-v.txt Edit (67.0 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (11.8 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (4.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (13.5 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (403.7 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (1.1 MiB, text/plain; charset="utf-8")
getfacl.txt Edit (159 bytes, text/plain; charset="utf-8")
rfkill.txt Edit (112 bytes, text/plain; charset="utf-8")
syslog.txt Edit (10.2 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2023-08-14:

#2

Thanks for the bug report. Please open a terminal and run:

journalctl -f

Now while playing music, please watch to see if any new log messages appear when the sound goes silent.

Changed in bluez (Ubuntu):
status:	New → Incomplete
Changed in wireplumber (Ubuntu):
status:	New → Incomplete

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2023-08-14:

#3

If you don't see any log messages when the bug occurs then please repeat the experiment by running:

bluetoothctl

Revision history for this message

hurelhuyag (hurelhuyag) wrote on 2023-08-14:

#4

I'm watching `journalctl -f` output. Nothing suspicious is happening there.

And `bluetoothctl` shows me no logging information. Do I need to execute a sub-command?

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2023-08-15:

#5

You could try:

bluetoothctl --monitor

but if nothing is printed then it sounds like there are no significant changes in the Bluetooth connection.

So this sounds like it could be a buffering problem in Wireplumber/Pipewire whereby it can't cope with signal degradation. Please try removing any wireless mouse you might have, and ensuring there are no devices using 2.4GHz wifi in the vicinity as those will interfere with Bluetooth.

A software solution may also be possible by increasing buffer sizes in Wireplumber/Pipewire but I'm not familiar enough with that.

affects:	bluez (Ubuntu) → pipewire (Ubuntu)
Changed in pipewire (Ubuntu):
status:	Incomplete → New
Changed in wireplumber (Ubuntu):
status:	Incomplete → New

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