Ubuntu
nvidia-graphics-drivers package

12.04 Screen freezes, keyboard stops responding, mouse poitner continues to work

Bug #1012879 reported by AC on 2012-06-13

This bug affects 7 people

Affects		Status	Importance	Assigned to	Milestone
	nvidia-graphics-drivers (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Description: Ubuntu 12.04 LTS
Release: 12.04

xorg:
  Installed: 1:7.6+12ubuntu1
  Candidate: 1:7.6+12ubuntu1
  Version table:
*** 1:7.6+12ubuntu1 0
        500 http://gb.archive.ubuntu.com/ubuntu/ precise/main amd64 Packages
        100 /var/lib/dpkg/status

Issue
Under 12.04 screen freezes intermittently not evidently related to a specific application or user action.

Symptom
- screen freezes
- keyboard stops responding (caps lock, num lock lights stop working)
- mouse pointer continues to work

Frequently PC locks after entering suspend and will not resume at all, this may be unrelated.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: xorg 1:7.6+12ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-24.39-generic 3.2.16
Uname: Linux 3.2.0-24-generic x86_64
NonfreeKernelModules: nvidia
.proc.driver.nvidia.gpus.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 295.40 Thu Apr 5 21:37:00 PDT 2012
GCC version: gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu5)
.tmp.unity.support.test.0:

ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
CompizPlugins: [core,bailer,detection,composite,opengl,compiztoolbox,decor,mousepoll,regex,wall,grid,vpswitch,gnomecompat,move,snap,resize,place,imgpng,unitymtgrabhandles,animation,session,expo,workarounds,fade,scale,ezoom,unityshell]
CompositorRunning: None
Date: Wed Jun 13 22:36:42 2012
DistUpgraded: 2012-04-28 12:25:38,519 DEBUG enabling apt cron job
DistroCodename: precise
DistroVariant: ubuntu
DkmsStatus:
nvidia-current, 295.40, 3.2.0-24-generic, x86_64: installed
nvidia-current-updates, 295.49, 3.2.0-24-generic, x86_64: installed
virtualbox, 4.1.12, 3.2.0-24-generic, x86_64: installed
ExtraDebuggingInterest: Yes, whatever it takes to get this fixed in Ubuntu
GraphicsCard:
NVIDIA Corporation GT218 [GeForce 210] [10de:0a65] (rev a2) (prog-if 00 [VGA controller])
Subsystem: Micro-Star International Co., Ltd. Device [1462:8094]
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
JockeyStatus:
xorg:nvidia_current - NVIDIA accelerated graphics driver (Proprietary, Enabled, In use)
xorg:nvidia_current_updates - NVIDIA accelerated graphics driver (post-release updates) (Proprietary, Disabled, Not in use)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-24-generic root=UUID=adf9dbb9-1b42-4e4c-a394-3914e19c654a ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to precise on 2012-04-28 (46 days ago)
dmi.bios.date: 04/06/2006
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 6.00 PG
dmi.board.name: LP NF4 Series
dmi.board.vendor: DFI Corp,LTD
dmi.board.version: 1.0
dmi.chassis.type: 3
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd04/06/2006:svn:pn:pvr:rvnDFICorp,LTD:rnLPNF4Series:rvr1.0:cvn:ct3:cvr:
version.compiz: compiz 1:0.9.7.8-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.32-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.2-0ubuntu3.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.2-0ubuntu3.1
version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu10.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20111219.aacbd629-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20111201+b5534a1-1build2

Tags:

Revision history for this message

AC (atcapollo) wrote on 2012-06-13:

.proc.driver.nvidia.params.txt Edit (455 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (65.1 KiB, text/plain; charset="utf-8")
BootLog.gz Edit (610 bytes, application/x-gzip)
CurrentDmesg.txt Edit (2.4 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.0 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (179.8 KiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (36.8 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (3.0 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (17.6 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (562 bytes, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (515 bytes, text/plain; charset="utf-8")
NvidiaBugReportLog.txt Edit (656 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (577 bytes, text/plain; charset="utf-8")
ProcEnviron.txt Edit (152 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.7 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (167.7 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (376.0 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (585 bytes, text/plain; charset="utf-8")
XorgConf.txt Edit (2.9 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (19.9 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (49.3 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (18.7 KiB, text/plain; charset="utf-8")
nvidia-bug-report.log.gz Edit (74.9 KiB, application/x-gzip)
nvidia-settings.txt Edit (211.5 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (22.0 KiB, text/plain; charset="utf-8")

Timo Aaltonen (tjaalton) on 2012-06-14

affects:

xorg (Ubuntu) → nvidia-graphics-drivers (Ubuntu)

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-06-24:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in nvidia-graphics-drivers (Ubuntu):
status:	New → Confirmed

Revision history for this message

ChriS (christophe-troestler) wrote on 2012-08-26:

For the suspend problem, make sure "vbetool" is purged from your system — it is incompatible with nvidia GPUs.

Revision history for this message

Brad Davis (jherico) wrote on 2013-03-25:

When this occurs I'm also unable to use the ctrl-alt-F1 shortcut to switch out of the X server and into a console. This is happening on two of my machines. One a lenovo thinkpad with an Intel video chip, the other is a desktop with an nVidia chip.

Revision history for this message

akI (azeone123) wrote on 2013-04-14:

I can confirm this on 12.04 LTS and also on 12.10 with a very fresh install of ubuntu.

Its absolutely regardless which nvidia driver i activate (current, current-updates, experimental) the desktop freezes randomly with ativated nvidia driver.
Sometimes the system freezes complete, desktop, mouse and keyboard are stocked.
Sometimes only the keyboard and desktop freezes. and i can move the cursor but are not able to make the dekstop response do any kind of mouse interacting.

If i change back to NV driver the system runs stable.

Also this only happens the very first boot on the day. If i restart my system i can run it for hours without any problem.
For now i have deactivated the nvidia drivers, hopefully someone can fix this.

I also can confirm (but im not sure) that this must have to do with unity as im running a dualboot system with 12.04 LTS and Ubuntu Studio 12.10. On Ubuntu Studio which uses XFCE the system runs stable with the latest nvidia driver activated.

Revision history for this message

Doug Catiller (dgug) wrote on 2013-05-08:

I am having this problem on two machines as well. Both are as follows:

1. Dell Precision M4600 with Ubuntu 12.04 (fresh build within 30 days)

2. Dell Precision T1650 with Ubuntu 12.04 (fresh build last week)

I am using NVidia drivers at the moment, and will deactivate them for now, as my symptoms are exactly as described.

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12.04 Screen freezes, keyboard stops responding, mouse poitner continues to work

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nvidia-graphics-drivers package