Ubuntu
nvidia-graphics-drivers-346 package

[Acer Extensa 2510G] Black screen after wake up from suspend

Bug #1464983 reported by Dimon2242
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
nvidia-graphics-drivers-346 (Ubuntu)
Triaged
Medium
Unassigned

Bug Description

When I use NVidia 820m with the proprietary nvidia drivers (340.76, 346.59, or upstream 352.21), after wake up I got a black screen with console cursor in the upper left corner.

WORKAROUND: Disable the nvidia card and use the Intel integrated.

WORKAROUND Use nouveau.

---
ApportVersion: 2.17.2-0ubuntu1.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: dmitry21 1404 F.... pulseaudio
 /dev/snd/controlC1: dmitry21 1404 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 15.04
HibernationDevice: RESUME=UUID=85369393-b11e-4aa9-9876-f0fe071152a8
InstallationDate: Installed on 2015-06-12 (2 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
Lsusb:
 Bus 003 Device 002: ID 8087:8000 Intel Corp.
 Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 04f2:b469 Chicony Electronics Co., Ltd
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Extensa 2510G
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-20-generic.efi.signed root=UUID=62ba55e3-29b2-46df-a4a0-cdc272eafe4b ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-20.20-generic 3.19.8
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-20-generic N/A
 linux-backports-modules-3.19.0-20-generic N/A
 linux-firmware 1.143.1
Tags: vivid
UdevLog: Error: [Errno 2] Нет такого файла или каталога: '/var/log/udev'
Uname: Linux 3.19.0-20-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/23/2015
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.27
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: BA50_HB
dmi.board.vendor: Acer
dmi.board.version: V1.27
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.27:bd03/23/2015:svnAcer:pnExtensa2510G:pvrV1.27:rvnAcer:rnBA50_HB:rvrV1.27:cvnAcer:ct10:cvrChassisVersion:
dmi.product.name: Extensa 2510G
dmi.product.version: V1.27
dmi.sys.vendor: Acer

See original description
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1464983

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Dimon2242 (dimon2242) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected vivid
description: updated
Revision history for this message
Dimon2242 (dimon2242) wrote : CRDA.txt

apport information

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Dimon2242 (dimon2242) wrote : CurrentDmesg.txt

apport information

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Dimon2242 (dimon2242) wrote : IwConfig.txt

apport information

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Dimon2242 (dimon2242) wrote : JournalErrors.txt

apport information

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Dimon2242 (dimon2242) wrote : Lspci.txt

apport information

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Dimon2242 (dimon2242) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Dimon2242 (dimon2242) wrote : ProcEnviron.txt

apport information

Revision history for this message
Dimon2242 (dimon2242) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Dimon2242 (dimon2242) wrote : ProcModules.txt

apport information

Revision history for this message
Dimon2242 (dimon2242) wrote : PulseList.txt

apport information

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Dimon2242 (dimon2242) wrote : RfKill.txt

apport information

Revision history for this message
Dimon2242 (dimon2242) wrote : UdevDb.txt

apport information

Revision history for this message
Dimon2242 (dimon2242) wrote : WifiSyslog.txt

apport information

Revision history for this message
penalvch (penalvch) wrote : Re: Black screen after after wake up from suspend

Dimon2242, could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/Kernel/MainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where XY and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

tags: added: latest-bios-1.27
Changed in linux (Ubuntu):
importance: Undecided → Medium
Dimon2242 (dimon2242)
tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-4.1.0-040100rc8-generic
Revision history for this message
penalvch (penalvch) wrote :

Dimon2242, could you please provide the missing information following https://wiki.ubuntu.com/DebuggingKernelSuspend ?

tags: added: kernel-bug-exists-upstream-4.1-rc8
removed: kernel-bug-exists-upstream-4.1.0-040100rc8-generic
description: updated
summary: - Black screen after after wake up from suspend
+ [Acer Extensa 2510G] Black screen after wake up from suspend
Revision history for this message
Dimon2242 (dimon2242) wrote :
Revision history for this message
Dimon2242 (dimon2242) wrote :
Revision history for this message
Dimon2242 (dimon2242) wrote :

If i run "sudo pm-suspend -quirk-vbemode-restore", after wake display is working, but system not reacts.

Revision history for this message
Dimon2242 (dimon2242) wrote :

After reboot i send report error suspend/resume.

Revision history for this message
Dimon2242 (dimon2242) wrote :

This working on nouveau only, with Nvidia binary black screen.

Revision history for this message
penalvch (penalvch) wrote :

Dimon2242:
>"This working on nouveau only..."

With which kernel precisely?

Revision history for this message
Dimon2242 (dimon2242) wrote :

Tested on 3.19.0-21-generic.

Revision history for this message
penalvch (penalvch) wrote :

Dimon2242, just to clarify, which version of the nvidia driver were you using when you first reported this?

Revision history for this message
Dimon2242 (dimon2242) wrote :

340.76

Revision history for this message
penalvch (penalvch) wrote :

Dimon2242, to further clarify, was this from a package from a supported Ubuntu repository, or was this manually installed from nvidia.com?

Revision history for this message
Dimon2242 (dimon2242) wrote :

I tried from Ubuntu repository and from nvidia.com and problem not resolving.

penalvch (penalvch)
description: updated
description: updated
Revision history for this message
penalvch (penalvch) wrote :

Dimon2242, would https://launchpad.net/ubuntu/+source/nvidia-graphics-drivers-346 allow you to suspend?

affects: linux (Ubuntu) → nvidia-graphics-drivers-340 (Ubuntu)
tags: removed: kernel-bug-exists-upstream kernel-bug-exists-upstream-4.1-rc8
Revision history for this message
Dimon2242 (dimon2242) wrote :

No, after updates problem is not fixed!

Revision history for this message
penalvch (penalvch) wrote :

Dimon2242, would the latest driver from nvidia.com (352.21) provide a WORKAROUND?

description: updated
affects: nvidia-graphics-drivers-340 (Ubuntu) → nvidia-graphics-drivers-346 (Ubuntu)
Revision history for this message
Dimon2242 (dimon2242) wrote :

Nope.

Revision history for this message
penalvch (penalvch) wrote :

Dimon2242, the issue you are reporting is an upstream one. Could you please report this problem to them following the instructions at https://help.ubuntu.com/community/BinaryDriverHowto/Nvidia#Reporting_an_upstream_bug ?

Please provide a direct URL to your upstream report once you have made it so that it may be tracked.

Thank you for your understanding.

description: updated
Changed in nvidia-graphics-drivers-346 (Ubuntu):
status: Incomplete → Triaged
Revision history for this message
Dimon2242 (dimon2242) wrote :

If i run "sudo pm-suspend -quirk-vbemode-restore", after wake display is working, but system not reacts for nouveau.
Nouveau is not workaround.

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