Unable to access any subdomain provided by VPN provider until reboot.

Bug #1735798 reported by Austin Hester
18
This bug affects 2 people
Affects Status Importance Assigned to Milestone
network-manager (Ubuntu)
Confirmed
Undecided
Unassigned
openconnect (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

After disconnecting from VPN, ubuntu is unable to reconnect to the VPN and any domain hosted by the server. For reference, this is my school's VPN, and I am unable to get on mygateway or even the school's main website after I disconnect from the VPN or the computer sleeps after the VPN has been started. It uses EAP authentication.

Here is the log after connecting once, turning off, and restarting:
LOG:
POST https://vpn.myschool.edu/
getaddrinfo failed for host 'vpn.myschool.edu': Name or service not known
Failed to open HTTPS connection to vpn.myschool.edu

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: network-manager 1.8.4-1ubuntu3
ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8
Uname: Linux 4.13.0-17-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.5
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Dec 1 11:39:56 2017
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2016-12-02 (364 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
IpRoute:
 default via 192.168.1.1 dev wlp5s0 proto static metric 600
 169.254.0.0/16 dev virbr0 scope link metric 1000 linkdown
 192.168.1.0/24 dev wlp5s0 proto kernel scope link src 192.168.1.144 metric 600
 192.168.122.0/24 dev virbr0 proto kernel scope link src 192.168.122.1 linkdown
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: network-manager
UpgradeStatus: Upgraded to artful on 2017-10-24 (38 days ago)
nmcli-nm:
 RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW WIFI WWAN-HW WWAN
 running 1.8.4 connected started full enabled enabled enabled enabled enabled

Revision history for this message
Austin Hester (ahester57) wrote :
description: updated
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in network-manager (Ubuntu):
status: New → Confirmed
Changed in openconnect (Ubuntu):
status: New → Confirmed
Revision history for this message
mash (mash-econs) wrote :

The problem occurs when I use network-manager to initiate the VPN.

The problem does not occur when I run openconnect from the command line:

sudo openconnect --cafile /etc/ssl/certs/ca-certificates.crt --juniper https://vpn.myschool.edu

Revision history for this message
Austin Hester (ahester57) wrote : Re: [Bug 1735798] Re: Unable to access any subdomain provided by VPN provider until reboot.

I have figured this out as well. It would be nice to be able to use
gnome-network-manager though.

On Jan 9, 2018 18:25, "mash" <email address hidden> wrote:

> The problem occurs when I use network-manager to initiate the VPN.
>
>
> The problem does not occur when I run openconnect from the command line:
>
> sudo openconnect --cafile /etc/ssl/certs/ca-certificates.crt --juniper
> https://vpn.myschool.edu
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1735798
>
> Title:
> Unable to access any subdomain provided by VPN provider until reboot.
>
> Status in network-manager package in Ubuntu:
> Confirmed
> Status in openconnect package in Ubuntu:
> Confirmed
>
> Bug description:
> After disconnecting from VPN, ubuntu is unable to reconnect to the VPN
> and any domain hosted by the server. For reference, this is my
> school's VPN, and I am unable to get on mygateway or even the school's
> main website after I disconnect from the VPN or the computer sleeps
> after the VPN has been started. It uses EAP authentication.
>
> Here is the log after connecting once, turning off, and restarting:
> LOG:
> POST https://vpn.myschool.edu/
> getaddrinfo failed for host 'vpn.myschool.edu': Name or service not
> known
> Failed to open HTTPS connection to vpn.myschool.edu
>
> ProblemType: Bug
> DistroRelease: Ubuntu 17.10
> Package: network-manager 1.8.4-1ubuntu3
> ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8
> Uname: Linux 4.13.0-17-generic x86_64
> ApportVersion: 2.20.7-0ubuntu3.5
> Architecture: amd64
> CurrentDesktop: ubuntu:GNOME
> Date: Fri Dec 1 11:39:56 2017
> IfupdownConfig:
> # interfaces(5) file used by ifup(8) and ifdown(8)
> auto lo
> iface lo inet loopback
> InstallationDate: Installed on 2016-12-02 (364 days ago)
> InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64
> (20161012.2)
> IpRoute:
> default via 192.168.1.1 dev wlp5s0 proto static metric 600
> 169.254.0.0/16 dev virbr0 scope link metric 1000 linkdown
> 192.168.1.0/24 dev wlp5s0 proto kernel scope link src 192.168.1.144
> metric 600
> 192.168.122.0/24 dev virbr0 proto kernel scope link src 192.168.122.1
> linkdown
> NetworkManager.state:
> [main]
> NetworkingEnabled=true
> WirelessEnabled=true
> WWANEnabled=true
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: network-manager
> UpgradeStatus: Upgraded to artful on 2017-10-24 (38 days ago)
> nmcli-nm:
> RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING
> WIFI-HW WIFI WWAN-HW WWAN
> running 1.8.4 connected started full enabled
> enabled enabled enabled enabled
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/network-manager/+bug/1735798/+
> subscriptions
>

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