PPTP VPN Connection failure *reason* is not reported to user when the reason is "Password expired"
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
network-manager-pptp (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
Binary package hint: network-
When trying to connecto to a remote network via PPTP VPN using user account X, and that account's password is expired, the error message displayed to the user is simply "The VPN connection 'XXX' failed.", without specifying the actual reason. The user has to look in the Log Viewer (under syslog, not 'messages' log) to find out the actual reason.
Since most Ubuntu users don't really use their workplace's Windows account (except those using Likewise) one hardly thinks that that can be the reason. I for one, actually thought that it's an Ubuntu problem and started searching the forums, only later on thinking about looking in the logs for the problem.
A good UI design should inform the user about the reason things don't work (when it's possible and can be expected, such as an expired or incorrect password).
I am using Ubuntu 9.10 (installed from the RC and fully updated packages so its basically identical to a 9.10 installation)
ProblemType: Bug
Architecture: i386
CheckboxSubmission: 557076980525083
CheckboxSystem: bb422ca46d02494
Date: Fri Nov 6 17:05:55 2009
DistroRelease: Ubuntu 9.10
NonfreeKernelMo
Package: network-
ProcEnviron:
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSign
SourcePackage: network-
Uname: Linux 2.6.31-14-generic i686
Confirmed just spent a hour or two thinking the ubuntu pptp was broken in 10.10, had to crawl through the logs to spot this
pppd[23178]: MS-CHAP authentication failed: E=648 Password expired
Oct 29 13:16:22
pppd[23178]: CHAP authentication failed