PPTP VPN Connection failure *reason* is not reported to user when the reason is "Password expired"

Bug #476571 reported by Arik Kfir
32
This bug affects 6 people
Affects Status Importance Assigned to Milestone
network-manager-pptp (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Binary package hint: network-manager-pptp

When trying to connecto to a remote network via PPTP VPN using user account X, and that account's password is expired, the error message displayed to the user is simply "The VPN connection 'XXX' failed.", without specifying the actual reason. The user has to look in the Log Viewer (under syslog, not 'messages' log) to find out the actual reason.

Since most Ubuntu users don't really use their workplace's Windows account (except those using Likewise) one hardly thinks that that can be the reason. I for one, actually thought that it's an Ubuntu problem and started searching the forums, only later on thinking about looking in the logs for the problem.

A good UI design should inform the user about the reason things don't work (when it's possible and can be expected, such as an expired or incorrect password).

I am using Ubuntu 9.10 (installed from the RC and fully updated packages so its basically identical to a 9.10 installation)

ProblemType: Bug
Architecture: i386
CheckboxSubmission: 55707698052508392eaf42c7175a30da
CheckboxSystem: bb422ca46d02494cdbc459927a98bc2f
Date: Fri Nov 6 17:05:55 2009
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: nvidia
Package: network-manager-pptp 0.8~a~git.20091013t190309.0c39c37-0ubuntu1
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: network-manager-pptp
Uname: Linux 2.6.31-14-generic i686

Revision history for this message
Arik Kfir (arikkfir) wrote :
Revision history for this message
Simon Vass (svass) wrote :

Confirmed just spent a hour or two thinking the ubuntu pptp was broken in 10.10, had to crawl through the logs to spot this

pppd[23178]: MS-CHAP authentication failed: E=648 Password expired
Oct 29 13:16:22
pppd[23178]: CHAP authentication failed

Revision history for this message
Dave (digitaljail) wrote :

On 10.04 I have the exact same Issue.
How Can I change my VPN Password then?

Revision history for this message
iliyan (iliyan) wrote :

Still a problem in Ubuntu 11.10. Anybody got a clue how to work around this and be able to provide an updated password? (Without having to find a Windows machine to do the job)

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in network-manager-pptp (Ubuntu):
status: New → Confirmed
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