Huawei K3565 Rev 2 (12d1:140c): Randomly disconnects from mobile broadband network and behaves as if USB modem physically disconnected
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Incomplete
|
Undecided
|
Unassigned | ||
modemmanager (Debian) |
New
|
Unknown
|
|||
modemmanager (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned | ||
network-manager (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
I connect to a mobile broadband network through a Huawei USB 3G modem.
I stay connected all the time.
Every once in a while, with almost systematic periodicity (like every 20-30 minutes), without any apparent reason, whether or not I am using the network or not, the nonnection suddenly goes down, and:
- the indicator shows I'm disconnected, the
- the mobile broadband networks (I have two of them configured, though I only use one now) disappear from the list in nm-applet
- The option "Enable Mobile Broadband" at the bottom of the nm-applet menu DISAPPEARS (not that it gets unchecked, it _disappears_ completely)
In order to reconnect I have to unplug and replug the usb modem, wait a few seconds for it to be initialized or whatever, and then reconnect via the nm-applet (when the nm-applet doesn't become unresponsive because of another old known bug).
All the symptoms are EXACTLY as if someone had suddenly unplogged the modem physically, so this may as well be a usb problem.
I have no idea what logs I should look for and attach.
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: network-manager 0.9.4.0-0ubuntu4.2
ProcVersionSign
Uname: Linux 3.2.0-33-generic i686
NonfreeKernelMo
ApportVersion: 2.0.1-0ubuntu14
Architecture: i386
Date: Fri Oct 26 20:10:24 2012
IfupdownConfig:
auto lo
iface lo inet loopback
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
IpRoute:
default via 10.64.64.64 dev ppp0 proto static
10.64.64.64 dev ppp0 proto kernel scope link src 77.210.172.228
169.254.0.0/16 dev ppp0 scope link metric 1000
NetworkManager.
[main]
NetworkingEnab
WirelessEnable
WWANEnabled=true
ProcEnviron:
TERM=xterm
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: network-manager
UpgradeStatus: Upgraded to precise on 2012-05-17 (162 days ago)
mtime.conffile.
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH
ttyUSB0 gsm connected /org/freedeskto
wlan0 802-11-wireless disconnected /org/freedeskto
eth0 802-3-ethernet unavailable /org/freedeskto
nmcli-nm:
RUNNING VERSION STATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
running 0.9.4.0 connected enabled enabled enabled enabled enabled
---
ApportVersion: 2.0.1-0ubuntu14
Architecture: i386
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
NonfreeKernelMo
Package: network-manager
PackageArchitec
ProcEnviron:
TERM=xterm
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSign
Tags: precise running-unity
Uname: Linux 3.2.0-33-generic i686
UpgradeStatus: Upgraded to precise on 2012-05-17 (163 days ago)
UserGroups: adm admin audio cdrom dialout lpadmin netdev plugdev sambashare vboxusers video
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu14
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xfebf8000 irq 49'
Mixer name : 'Realtek ALC660-VD'
Components : 'HDA:10ec0660,
Controls : 28
Simple ctrls : 16
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
MachineType: ASUSTeK Computer Inc. M51Sn
NonfreeKernelMo
Package: network-manager
PackageArchitec
ProcEnviron:
TERM=xterm
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.79.1
StagingDrivers: zram
Tags: precise running-unity staging precise running-unity
Uname: Linux 3.2.0-33-generic i686
UpgradeStatus: Upgraded to precise on 2012-05-17 (163 days ago)
UserAsoundrc:
pcm.!default { type pulse }
ctl.!default { type pulse }
pcm.pulse { type pulse }
ctl.pulse { type pulse }
UserGroups: adm admin audio cdrom dialout lpadmin netdev plugdev sambashare vboxusers video
dmi.bios.date: 12/24/2007
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 303
dmi.board.
dmi.board.name: M51Sn
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.name: M51Sn
dmi.product.
dmi.sys.vendor: ASUSTeK Computer Inc.
Changed in modemmanager (Debian): | |
status: | Unknown → New |
summary: |
- Huawei K3565 Rev 2: Randomly disconnects from mobile broadband network - and behaves as if USB modem physically disconnected + Huawei K3565 Rev 2 (12d1:140c): Randomly disconnects from mobile + broadband network and behaves as if USB modem physically disconnected |
This is just ONE of the behaviors I described in this other report: https:/ /bugs.launchpad .net/ubuntu/ +source/ network- manager/ +bug/1045485
However, with the SIM and ISP I'm using now (the modem is always the same), I'm observing only this one perfectly distinguishible pattern, while with another SIM I observed this and other buggy behaviors confusingly mixed as I described in the other report.
I mean, there seem to be a ton of bugs related to having a broadband mobile connection to work; the behavior i describe here looks more like an isolated bug, maybe easier to investigate and fix, while in the other report I probably described the mixed symptoms of various bugs interfering with each other.