Ubuntu
meta-gnome3 package

Whole desktop crash when opening browsing window

Bug #1787364 reported by Jaufré Aligé
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
meta-gnome3 (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Hello everyone,

I have 3 totaly different machines affected here.

First : AMD processor Nvidia Graphics card and nvidia-390
Second : Laptop Intel / Nvidia with nvidia-driver-396
Third : AMD Ryzen 7 2700X + nvidia-driver-390

On each one, this happened at least one time :
Working with many windows, then try to open a browsing window (a "save as" Screenshot of an example that crashed last time as attachment) then → black screen.

Sometimes, just CTRL + ALT+ 1 then CTRL + ALT + 2 and wait... fixes itself.
Most of the time, still black.

if CTRL+ALT+3 → log in → killall nautilus, firefox and people involved... 50% chances it stays blocked.
If you try a sudo service gdm restart, you can log in again then .... black screen !

You have to reboot.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: gnome (not installed)
Uname: Linux 4.18.1-041801-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
Date: Thu Aug 16 11:34:27 2018
SourcePackage: meta-gnome3
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Jaufré Aligé (jaufre) wrote :
Revision history for this message
Jaufré Aligé (jaufre) wrote :

This time I got my blender window back but nother else. Gnome is dead, no windows, nothing. I used :
DISPLAY=:1.0 compiz --replace &
to restart compiz but it looks like it was not the true culprit here :-(

Revision history for this message
Jaufré Aligé (jaufre) wrote :

If I close Blender, I have the desktop. Nautilus is ok. I can right-click and open a terminal too. The terminal and Nautilus windows have headers, I can move them.

So I tried, in a terminal :
gnome-shell --replace &

hesitated, back to no bars
Again CTRL + ALT + F3
DISPLAY=:1.0 gnome-shell replace &
black screen
DISPLAY=:1.0 compiz replace &
CTRL+ALT+F2, back to windows and no bars
DISPLAY=:1.0 gnome-shell replace & → nothing
I insist and, in a new terminal :
DISPLAY=:1.0 gnome-shell replace &

This time everything gets back to normal yaaaay !

Looks like it really is a gnome shell bug !

Revision history for this message
Diego (diego-giglio) wrote :

I've this problem aleatory in my XPS L502x

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in meta-gnome3 (Ubuntu):
status: New → Confirmed
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