Always receive duplicated SMS ans MMS

Bug #1439958 reported by tony_suaudeau
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
messaging-app (Ubuntu)
Incomplete
High
Tiago Salem Herrmann

Bug Description

When someone send me a SMS or MMS, I always receive it twice and sometimes for the MMS is 10 times.

Revision history for this message
Bill Filler (bfiller) wrote :

Is this on BQ phone? Does problem happen after rebooting the phone as well?

Changed in messaging-app (Ubuntu):
assignee: nobody → Tiago Salem Herrmann (tiagosh)
importance: Undecided → High
Revision history for this message
Tiago Salem Herrmann (tiagosh) wrote :

also, do you have adb access to your phone, if so, it would be good to have the output of "adb shell mc-tool dump"?
If not, you can install the terminal app from the ubuntu store and run "mc-tool dump" from there.
Thanks.

Revision history for this message
tony_suaudeau (tony-suaudeau) wrote : Re: [Bug 1439958] Re: Always receive duplicated SMS ans MMS

Hello,

Ys I have the problem on the bq phone. I have attached the output of the
mc-tool.

Tony

Le lundi 6 avril 2015, Tiago Salem Herrmann <email address hidden>
a écrit :
> also, do you have adb access to your phone, if so, it would be good to
have the output of "adb shell mc-tool dump"?
> If not, you can install the terminal app from the ubuntu store and run
"mc-tool dump" from there.
> Thanks.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1439958
>
> Title:
> Always receive duplicated SMS ans MMS
>
> Status in messaging-app package in Ubuntu:
> New
>
> Bug description:
> When someone send me a SMS or MMS, I always receive it twice and
> sometimes for the MMS is 10 times.
>
> To manage notifications about this bug go to:
>
https://bugs.launchpad.net/ubuntu/+source/messaging-app/+bug/1439958/+subscriptions
>

Revision history for this message
tony_suaudeau (tony-suaudeau) wrote :

And i still have the problem after rebooting the phone

Le lundi 6 avril 2015, Tony Suaudeau <email address hidden> a écrit :
> Hello,
>
> Ys I have the problem on the bq phone. I have attached the output of the
mc-tool.
>
> Tony
>
> Le lundi 6 avril 2015, Tiago Salem Herrmann <email address hidden>
a écrit :
>> also, do you have adb access to your phone, if so, it would be good to
have the output of "adb shell mc-tool dump"?
>> If not, you can install the terminal app from the ubuntu store and run
"mc-tool dump" from there.
>> Thanks.
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1439958
>>
>> Title:
>> Always receive duplicated SMS ans MMS
>>
>> Status in messaging-app package in Ubuntu:
>> New
>>
>> Bug description:
>> When someone send me a SMS or MMS, I always receive it twice and
>> sometimes for the MMS is 10 times.
>>
>> To manage notifications about this bug go to:
>>
https://bugs.launchpad.net/ubuntu/+source/messaging-app/+bug/1439958/+subscriptions
>>

Revision history for this message
Tiago Salem Herrmann (tiagosh) wrote :

Could you also run the following command and attach the resulting file (ofono-setup-logs.tgz) to this bug report?

adb shell tar -czf /tmp/ofono-setup-logs.tgz /home/phablet/.cache/upstart/ofono-setup.log*; adb pull /tmp/ofono-setup-logs.tgz

Revision history for this message
tony_suaudeau (tony-suaudeau) wrote :

Hello,

Sorry for the delay. I have attached the tgz file.

Kind regards,

Tony
Le lundi 6 avril 2015, Tiago Salem Herrmann <email address hidden>
a écrit :
> Could you also run the following command and attach the resulting file
> (ofono-setup-logs.tgz) to this bug report?
>
> adb shell tar -czf /tmp/ofono-setup-logs.tgz
> /home/phablet/.cache/upstart/ofono-setup.log*; adb pull /tmp/ofono-
> setup-logs.tgz
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1439958
>
> Title:
> Always receive duplicated SMS ans MMS
>
> Status in messaging-app package in Ubuntu:
> New
>
> Bug description:
> When someone send me a SMS or MMS, I always receive it twice and
> sometimes for the MMS is 10 times.
>
> To manage notifications about this bug go to:
>
https://bugs.launchpad.net/ubuntu/+source/messaging-app/+bug/1439958/+subscriptions
>

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in messaging-app (Ubuntu):
status: New → Confirmed
Revision history for this message
Sebastien Bacher (seb128) wrote :

does it do that with every contact you have or only specific ones?

Revision history for this message
tony_suaudeau (tony-suaudeau) wrote :

It does that for every contact and sometimes i have to go on my operator
web site to read the mms.

Kr,

Tony
Le 29 avr. 2015 11:41, "Sebastien Bacher" <email address hidden> a écrit :

> does it do that with every contact you have or only specific ones?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1439958
>
> Title:
> Always receive duplicated SMS ans MMS
>
> Status in messaging-app package in Ubuntu:
> Confirmed
>
> Bug description:
> When someone send me a SMS or MMS, I always receive it twice and
> sometimes for the MMS is 10 times.
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/messaging-app/+bug/1439958/+subscriptions
>

Revision history for this message
Robin Heroldich (robinheroldich) wrote :

I don't know I saw this bug or an other, but two days ago I got an MMS and from this point I recieve it everyday the same time again and again, like a new message. But only with MMS.

Revision history for this message
Richard Somlói (ricsipontaz) wrote :

I also receive an old MMS every day at the same time. How can I help? (logs, etc)

Revision history for this message
Tiago Salem Herrmann (tiagosh) wrote :

Can anyone confirm if this bug is still valid with latest update?

Revision history for this message
Richard Somlói (ricsipontaz) wrote :

It seems it solved by the OTA-5 update.

Revision history for this message
Robin Heroldich (robinheroldich) wrote :

Yes, it looks goodfor me too.

Changed in messaging-app (Ubuntu):
status: Confirmed → Incomplete
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.