black screen playing videos sent from android devices (MP4)

Bug #1512090 reported by Roascio Paolo
16
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Canonical System Image
Confirmed
Undecided
Unassigned
media-hub (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

All videos recorded and sent from android devices (tested with many Samsung and Alcatel devices) are opened in media player, but the result is a black screen without audio. Self recorded files are correctly played, but android devices can only play audio.

Here is the media-hub log: http://paste.ubuntu.com/13062592

It seems related to a h264 problem

Changed in canonical-devices-system-image:
assignee: nobody → John McAleely (john.mcaleely)
status: New → Confirmed
Revision history for this message
Roascio Paolo (roa) wrote :

Some updates...

it seems that some updates here and there have improved some things. Now all videos recorded from Alcatel devices are played, but Samsung devices are problematic (both .mp4)

Attached some info about files and logs

Revision history for this message
Roascio Paolo (roa) wrote :

codec info for a functional .mp4 (alcatel device)

Revision history for this message
Roascio Paolo (roa) wrote :

codec info for a non functional .mp4 (samsung device)

Revision history for this message
Roascio Paolo (roa) wrote :

dbus.log

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in media-hub (Ubuntu):
status: New → Confirmed
Changed in canonical-devices-system-image:
assignee: John McAleely (john.mcaleely) → nobody
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Duplicates of this bug

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.