No sound after Kernel upgrade

Bug #1990716 reported by atactic
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

In Ubuntu 22.04 LTS Software & Updates I had the 'Pre-released updates (jammy-proposed)' checkbox checked. An 'important' software update was installed and immediately thereafter, during boot sequence the PC is hanging at the splash screen with the mainboard logo displayed. Only a restart allows to load an older kernel, and I have defaulted Grub to the previous kernel version available in my system. Kernel version installed: 5.15.0.50.56 | 5.15.0.50.50 | 5.15.0.47.51 (this last one selected as default).

With the system running the sound has disappeared for all devices (headphones plugged on Xonar Essence STX soundcard, analog headset) and sources (youtube through browser, local files & applications). The volume bar is locked at 0 for every device and the only sound I hear is the 'default' bip in sound settings (picture). I have tried to reinstall alsa drivers but none of the solutions tried can restore the sound.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-5.15.0-47-generic 5.15.0-47.51
ProcVersionSignature: Ubuntu 5.15.0-47.51-generic 5.15.46
Uname: Linux 5.15.0-47-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Sep 24 08:57:39 2022
InstallationDate: Installed on 2022-06-22 (93 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
MachineType: Gigabyte Technology Co., Ltd. Z97X-UD5H
ProcFB: 0 nouveaudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.15.0-47-generic root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.15.0-47-generic N/A
 linux-backports-modules-5.15.0-47-generic N/A
 linux-firmware 20220329.git681281e4-0ubuntu3.5
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/03/2015
dmi.bios.release: 4.6
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F10
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z97X-UD5H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF10:bd08/03/2015:br4.6:svnGigabyteTechnologyCo.,Ltd.:pnZ97X-UD5H:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnZ97X-UD5H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:skuTobefilledbyO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: Z97X-UD5H
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Revision history for this message
atactic (atactic) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
atactic (atactic) wrote :

Screenshot of sounds setting showing the sound volume locked at 0 and the only audible default sound.

description: updated
Revision history for this message
atactic (atactic) wrote :

Have tried this fix: https://zcom.tech/ubuntu-no-sound.html/
First removing audio drivers.

$ sudo apt-get --purge remove alsa-base
$ sudo apt-get --purge remove pulseaudio

Then reinstalling, showing unmet dependencies and broken packages in case of pulseaudio (alsa-base is ok):

$ sudo apt-get install pulseaudio
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies.
 pulseaudio : Depends: libpulse0 (= 1:15.99.1+dfsg1-1ubuntu1) but 1:15.99.1+dfsg1-1ubuntu2 is to be installed
E: Unable to correct problems, you have held broken packages.

Trying to reinstall the broken packages according to this suggested fix: https://askubuntu.com/questions/1380176/libpulse-dev-installation-problem

$ sudo apt install libpulse-dev=1:15.99.1+dfsg1-1ubuntu1 libpulse0=1:15.99.1+dfsg1-1ubuntu1 libpulse-mainloop-glib0=1:15.99.1+dfsg1-1ubuntu1
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies.
 libglib2.0-dev : Depends: libglib2.0-0 (= 2.72.1-1) but 2.72.3-0ubuntu1 is to be installed
                  Depends: libglib2.0-bin (= 2.72.1-1)
                  Depends: libglib2.0-dev-bin (= 2.72.1-1)
E: Unable to correct problems, you have held broken packages.

Trying to install instead the missing packages:

$ sudo apt install libpulse-dev=1:15.99.1+dfsg1-1ubuntu2 libpulse0=1:15.99.1+dfsg1-1ubuntu2 libpulse-mainloop-glib0=1:15.99.1+dfsg1-1ubuntu2
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Package libpulse-dev is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source
However the following packages replace it:
  libpulse-dev:i386

E: Version '1:15.99.1+dfsg1-1ubuntu2' for 'libpulse-dev' was not found

Revision history for this message
atactic (atactic) wrote (last edit ):

Search for the missing package, found it here: https://ubuntu.pkgs.org/22.04/ubuntu-proposed-main-amd64/pulseaudio_15.99.1+dfsg1-1ubuntu2_amd64.deb.html

As proposed I added the following line to /etc/apt/sources.list:
deb http://archive.ubuntu.com/ubuntu/ jammy-proposed main
Then Update the package index with # sudo apt-get update
followed by # sudo apt-get install pulseaudio
This time there was no missing dependencies.
Rebooted the system and tested audio again.

Now getting sound when reading video file with VLC.
But still have no sound from other locally installed softwares such as Kdenlive, and from the internet such as Youtube videos, as tested with two different sound devices.
In sound settings I now hear all the alert sounds, but sound volume is still locked at 0, and there is still no sound when testing devices.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.