Ubuntu 20.04 HWE Kernel refuses to boot Intel E810-XXV NIC

Bug #1990156 reported by Philipp Albrecht
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)

Bug Description


We are using Ubuntu 20.04.5 LTS on 20 Dell PowerEdge R650 systems.

The systems are equipped with "Intel(R) Ethernet 25G 2P E810-XXV Adapter" network cards.
When using the 5.4 kernel (specifically we tested kernel 5.4.0-125-generic) the network card is working without issues.

When using the HWE kernel (specifically we tested kernel 5.15.0-47-generic) the system will only boot when the NIC has not been configured using netplan.
After configuring (and therefore enabling) the NIC in netplan, the system will hang at "Wait for network to be configured".

After waiting for some time other error messages also are being shown:
"INFO: task kworker xyz blocked for more than 120 seconds. Not tainted 5.15.0-46-generic"
Same for task systemd-network and systemd-udevd.

The NIC is using "ice" kernel driver:
root@metal020:/home/philippalbrecht# dmesg | grep -i ethernet
[ 5.085905] ice: Intel(R) Ethernet Connection E800 Series Linux Driver - version 0.8.1-k

I suspect there have been changes performed in that particular driver between 5.4 and 5.15 release.

If additional information is required I am happy to provide.

Tags: bot-comment
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Philipp Albrecht (ri-pa) wrote :
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Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Libera.chat.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1990156/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Critical
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Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1990156

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Trent Lloyd (lathiat) wrote :

It would be great if you can do the following:
(1) Upload a copy of /etc/netplan

(2) Find out where it's stuck. Preferably generate and attach a kernel crashdump (https://ubuntu.com/server/docs/kernel-crash-dump) or perhaps the hung_task_panic=1 kernel option will cause it to print out where it's stuck if you can capture the full console history?

(3) Test the v5.19.5 Mainline build to see if that works as there have been a lot of ice driver fixes after 5.15 and would be good to know if this one is already fixed or not

Details: https://wiki.ubuntu.com/Kernel/MainlineBuilds
Download: https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.19.5/amd64/

Download and install these two files should suffice:

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Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Trent Lloyd (lathiat) wrote :

A bunch of fixes for this card have gone in. I'd make sure you are using the 5.15 HWE kernel on focal if anyone has issues with this card.

Changed in linux (Ubuntu):
status: Expired → Confirmed
Revision history for this message
Florian Klemenz (klelifo) wrote :

I can confirm the issue.

Ubuntu 20.04.6 LTS on DELL PowerEdge R650
5.4.0-147-generic -> working
5.15.0-71-generic -> hangs at boot at "Starting Network Name Resolution..."

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