Ubuntu
linux package

System hangs on reboot and shutdown

Bug #1956821 reported by pd on 2022-01-08

This bug affects 13 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

After upgrading from kernel 5.13.0-22-generic to 5.13.0-23-generic, the system cannot be powered down or rebooted, just hangs indefinitely.

A screenshot with the final screen is shown here:
https://askubuntu.com/questions/1385794/system-hangs-on-reboot-and-poweroff

I can restore the previous behavior (i.e. a correct shutdown) with choosing the previous kernel in the grub menu on boot.

Is there anything I can do to provide more information and debug this further?

My system information:
Description: Ubuntu 21.10
Release: 21.10
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu71
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: petr 1146 F.... pulseaudio
/dev/snd/controlC0: petr 1146 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: XFCE
DistroRelease: Ubuntu 21.10
InstallationDate: Installed on 2021-11-07 (62 days ago)
InstallationMedia: Xubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
MachineType: LENOVO 20YA
Package: linux (not installed)
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.13.0-22-generic root=/dev/mapper/vgxubuntu-root ro
ProcVersionSignature: Ubuntu 5.13.0-22.22-generic 5.13.19
RelatedPackageVersions:
linux-restricted-modules-5.13.0-22-generic N/A
linux-backports-modules-5.13.0-22-generic N/A
linux-firmware 1.201.3
Tags: impish
Uname: Linux 5.13.0-22-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/07/2021
dmi.bios.release: 1.21
dmi.bios.vendor: LENOVO
dmi.bios.version: GMCN21WW
dmi.board.asset.tag: No Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: ThinkBook 13s G3 ACN
dmi.ec.firmware.release: 1.16
dmi.modalias: dmi:bvnLENOVO:bvrGMCN21WW:bd04/07/2021:br1.21:efr1.16:svnLENOVO:pn20YA:pvrThinkBook13sG3ACN:rvnLENOVO:rnLNVNB161216:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrThinkBook13sG3ACN:skuLENOVO_MT_20YA_BU_idea_FM_ThinkBook13sG3ACN:
dmi.product.family: ThinkBook 13s G3 ACN
dmi.product.name: 20YA
dmi.product.sku: LENOVO_MT_20YA_BU_idea_FM_ThinkBook 13s G3 ACN
dmi.product.version: ThinkBook 13s G3 ACN
dmi.sys.vendor: LENOVO

See original description

Tags:

pd (petr-danecek) on 2022-01-08

description:

updated

Revision history for this message

Chris Guiver (guiverc) wrote on 2022-01-08 (last edit on 2022-01-08):

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1956821

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.]

(possibly related/duplicate? of https://bugs.launchpad.net/ubuntu/+source/finalrd/+bug/1905166)

affects:

ubuntu → linux (Ubuntu)

Revision history for this message

pd (petr-danecek) wrote on 2022-01-08: AlsaInfo.txt

AlsaInfo.txt Edit (35.0 KiB, text/plain)

apport information

tags:	added: apport-collected impish
description:	updated

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pd (petr-danecek) wrote on 2022-01-08: CRDA.txt

CRDA.txt Edit (2.8 KiB, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: CurrentDmesg.txt

CurrentDmesg.txt Edit (80.6 KiB, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: IwConfig.txt

IwConfig.txt Edit (472 bytes, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: Lspci.txt

Lspci.txt Edit (14.1 KiB, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: Lspci-vt.txt

Lspci-vt.txt Edit (2.0 KiB, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: Lsusb.txt

Lsusb.txt Edit (439 bytes, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: Lsusb-t.txt

Lsusb-t.txt Edit (681 bytes, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: Lsusb-v.txt

#10

Lsusb-v.txt Edit (50.3 KiB, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: PaInfo.txt

#11

PaInfo.txt Edit (70.2 KiB, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: ProcCpuinfo.txt

#12

ProcCpuinfo.txt Edit (24.3 KiB, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: ProcCpuinfoMinimal.txt

#13

ProcCpuinfoMinimal.txt Edit (1.5 KiB, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: ProcEnviron.txt

#14

ProcEnviron.txt Edit (368 bytes, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: ProcInterrupts.txt

#15

ProcInterrupts.txt Edit (18.6 KiB, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: ProcModules.txt

#16

ProcModules.txt Edit (7.2 KiB, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: PulseList.txt

#17

PulseList.txt Edit (18.5 KiB, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: RfKill.txt

#18

RfKill.txt Edit (247 bytes, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: UdevDb.txt

#19

UdevDb.txt Edit (215.0 KiB, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: WifiSyslog.txt

#20

WifiSyslog.txt Edit (115.2 KiB, text/plain)

apport information

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pd (petr-danecek) wrote on 2022-01-08: acpidump.txt

#21

acpidump.txt Edit (981.9 KiB, text/plain)

apport information

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Launchpad Janitor (janitor) wrote on 2022-01-09:

#22

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux (Ubuntu):
status:	New → Confirmed

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professordes (d-a-johnston-hw) wrote on 2022-01-11:

#23

Still present on latest ....-25 kernel on an ASUS PN-50

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Steve Roberts (drgrumpy) wrote on 2022-01-11:

#24

Can confirm yes also -25 Kernel on Asus PN-50

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mldytech (mldytech) wrote on 2022-01-13:

#25

same on -25 with ryzen 7 5700u. Can't shutdown or reboot.

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oxgl (oxgl) wrote on 2022-01-14 (last edit on 2022-01-14):

#26

Same here. Can't reboot or shutdown.
PC: ASUS PN-51-E1
CPU: AMD Ryzen 5 5500U with Radeon Graphics
Kernel: 5.13.0-25-generic #26-Ubuntu SMP
It works with 5.13.0-22.

Revision history for this message

Francesco (f75-rua) wrote on 2022-01-16 (last edit on 2022-01-16):

#27

Same for me since 5.13.0-23-generic.
PC: ASUS PN-50
CPU: AMD Ryzen 5 4500U with Radeon Graphics
Kernel: 5.13.0-25-generic, KUBUNTU 21.10
It works with 5.13.0-22.

Revision history for this message

oxgl (oxgl) wrote on 2022-01-19:

#28

I've installed the latest kernel and still can't reboot or shutdown.
PC: ASUS PN-51-E1
CPU: AMD Ryzen 5 5500U with Radeon Graphics
Kernel: 5.13.0-27-generic #29-Ubuntu SMP

Revision history for this message

Michael Mulqueen (michael.mulqueen) wrote on 2022-01-19:

#29

I'm experiencing the same issue on GNU/Linux 5.13.0-27-generic x86_64

Hardware is ASUS PN50-E1 / AMD Ryzen 7 4700U with Radeon Graphics

I've been unable to find anything useful in the systemd journal with log levels for systemd and udev both at 9 - the problem seems to be after the journal stops. During the stuck shutdown process, Alt+SysRq+B works and forces a reboot.

I do not encounter the same issue with 5.11.0.27-generic (HWE) nor with 5.4.0.96-generic (latest non-HWE).

Revision history for this message

Michael Mulqueen (michael.mulqueen) wrote on 2022-01-19:

#30

This bug does not affect 5.14.0-1020-oem (package linux-oem-20.04d version 5.14.0.1020.17 in focal-updates).

Revision history for this message

Francesco (f75-rua) wrote on 2022-01-22:

#31

Still experiencing same issue with kernel 5.13.0-27-generic.
The last working kernel is 5.13.0-22.

PC: ASUS PN-50
CPU: AMD Ryzen 5 4500U with Radeon Graphics

Distributor ID: Ubuntu
Description: Ubuntu 21.10
Release: 21.10
Codename: impish

Now I am trying 5.14.21-051421-generic #202111210831 SMP (installed from mainline) and everything is fine.

Revision history for this message

Ben (merlinubu) wrote on 2022-01-29:

#32

Same issue for me with an ASUS PN-51 computer (CPU: Ryzen 5 5500U) with Ubuntu 21.10, currently running with kernel 5.13.0-27-generic. The older kernel 5.13.0-22 was not affected.

Revision history for this message

Dan (goldgold) wrote on 2022-01-30 (last edit on 2022-01-31):

#33

Same for me since 5.13.0-27-generic.
PC: ASUS PN-50
CPU: AMD Ryzen 7 4800U with Radeon Graphics
Kernel: 5.13.0-27-generic, UBUNTU 20.04

Revision history for this message

Dan (goldgold) wrote on 2022-01-30:

#34

This is the same as https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1958724 which is also linked to a bunch more related issues. All seem to be AMD systems. Not marking either as duplicates of one another to maintain proper visibility (though I think they definitely are).

Revision history for this message

oxgl (oxgl) wrote on 2022-01-31:

#35

Hi, it seems like it's fixed now!
With kernel version 5.13.0-28-generic I can reboot and also shutdown the system!
Thank you!

Revision history for this message

Dan (goldgold) wrote on 2022-01-31:

#36

Can confirm the same! kernel version 5.13.0-28-generic fixes it!

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professordes (d-a-johnston-hw) wrote on 2022-01-31:

#37

Yup, all good now with 5.13.0-28-generic on an ASUS PN-50......

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Yury Krasouski (krasoffski) wrote on 2022-08-18:

#38

Sounds strange but I have the same issue on 5.14.0-1048-oem

Revision history for this message

Marc Girod (marc-girod) wrote on 2023-01-18 (last edit on 2023-01-18):

#39

And I with 5.14.0-1056-oem
Several process cannot get stopped including systemd -- also sd_[something]
I get an injunction to do:
echo 0 > /proc/sys/kernel/hung_task_timeout_secs

but I understand it is only to silence the warning...

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