dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned | ||
linux-firmware (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
Hello Team,
Env - Dell XPS 9570
Ubuntu 18.04.2 , HWE kernel
We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal.
Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know.
Thanks
Jay
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2019-04-25 (17 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 27c6:5395
Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc.
Bus 001 Device 004: ID 0c45:671d Microdia
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. XPS 15 9570
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.173.5
Tags: bionic
Uname: Linux 4.18.0-18-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: sudo
WifiSyslog:
_MarkForUpload: True
dmi.bios.date: 04/26/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.10.1
dmi.board.name: 0HWTMH
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.family: XPS
dmi.product.name: XPS 15 9570
dmi.product.sku: 087C
dmi.sys.vendor: Dell Inc.
summary: |
- dell xps 9570 wifi reconnection issue followed by freeze + Ubuntu + dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS |
tags: |
added: wifi removed: bionic |
Changed in linux (Ubuntu): | |
status: | Incomplete → Confirmed |
tags: | added: ath10k |
Changed in linux-firmware (Ubuntu): | |
status: | New → Confirmed |
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1828578
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.