Intel 9260 WiFi adapter doesn't work on B450 motherboard

Bug #1819028 reported by bionicle159
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Hi, I know this has been a well discussed issue on Linux forums, but I am having extreme issues maintaining the built-in Intel WiFi in my motherboard, it resets everytime I update my distros (Ubuntu 18.04 and Linux Mint Cinnamon 18.3). My best fix for it is following the guide at [https://askubuntu.com/questions/1038242/no-wifi-option-on-ubuntu-18-04-and-16-04].

I am wanting to know if there is a way to make this process more streamlined for users as this affects many and is a hassle to maintain properly. I know this has been addressed before with Ryzen CPUs but this shouldn't have to be necessary if the driver is baked into the kernel as this is quite frustrating for any user to go through, as it requires what is causing the problem to fix - a network connection. I don't mind if it's simpler to have a on/off feature like the Nvidia drivers have, as that is still a lot simpler than writing out a paragraphs of code.

TL;DR I'm asking if changes could be added so that instead of needing a network connection (something that you can't have if the driver isn't built into/available through the distro) and writing a dissertation of code, they have a driver automatically work or a switch option like Broadcom and Nvidia have in this photo [https://linuxhint.com/wp-content/uploads/2017/11/driver-manager-1.png]

I was referred here by the Linux Mint forum, please refer to the page in case any questions have already been answered there [https://forums.linuxmint.com/viewtopic.php?f=49&t=289358&e=1&view=unread#unread]

My system is a AMD Ryzen 2700x B450 with built-in Intel 9260 WiFi, Linux Mint 18.3/Ubuntu 18.04 dual boot.

Thanks, Bionicle159
---
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: amir 2179 F.... pulseaudio
 /dev/snd/controlC1: amir 2179 F.... pulseaudio
 /dev/snd/controlC2: amir 2179 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Linux 18.3
HibernationDevice: RESUME=UUID=7575ec42-19af-4131-8368-b69700abca9b
InstallationDate: Installed on 2018-08-22 (210 days ago)
InstallationMedia: Linux Mint 18.3 "Sylvia" - Release amd64 20171124
MachineType: Micro-Star International Co., Ltd. MS-7B85
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=UUID=4c3c212e-59c3-4de8-a1a2-24acc6e040d6 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.15.0-45.48~16.04.1-generic 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-45-generic N/A
 linux-backports-modules-4.15.0-45-generic N/A
 linux-firmware 1.157.21
Tags: sylvia
Uname: Linux 4.15.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/06/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.10
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B450 GAMING PRO CARBON AC (MS-7B85)
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: 1.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.10:bd08/06/2018:svnMicro-StarInternationalCo.,Ltd.:pnMS-7B85:pvr1.0:rvnMicro-StarInternationalCo.,Ltd.:rnB450GAMINGPROCARBONAC(MS-7B85):rvr1.0:cvnMicro-StarInternationalCo.,Ltd.:ct3:cvr1.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7B85
dmi.product.version: 1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.
---
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: amir 2179 F.... pulseaudio
 /dev/snd/controlC1: amir 2179 F.... pulseaudio
 /dev/snd/controlC2: amir 2179 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Linux 18.3
HibernationDevice: RESUME=UUID=7575ec42-19af-4131-8368-b69700abca9b
InstallationDate: Installed on 2018-08-22 (210 days ago)
InstallationMedia: Linux Mint 18.3 "Sylvia" - Release amd64 20171124
MachineType: Micro-Star International Co., Ltd. MS-7B85
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=UUID=4c3c212e-59c3-4de8-a1a2-24acc6e040d6 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.15.0-45.48~16.04.1-generic 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-45-generic N/A
 linux-backports-modules-4.15.0-45-generic N/A
 linux-firmware 1.157.21
Tags: sylvia
Uname: Linux 4.15.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/06/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.10
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B450 GAMING PRO CARBON AC (MS-7B85)
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: 1.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.10:bd08/06/2018:svnMicro-StarInternationalCo.,Ltd.:pnMS-7B85:pvr1.0:rvnMicro-StarInternationalCo.,Ltd.:rnB450GAMINGPROCARBONAC(MS-7B85):rvr1.0:cvnMicro-StarInternationalCo.,Ltd.:ct3:cvr1.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7B85
dmi.product.version: 1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.
---
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: amir 2179 F.... pulseaudio
 /dev/snd/controlC1: amir 2179 F.... pulseaudio
 /dev/snd/controlC2: amir 2179 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Linux 18.3
HibernationDevice: RESUME=UUID=7575ec42-19af-4131-8368-b69700abca9b
InstallationDate: Installed on 2018-08-22 (210 days ago)
InstallationMedia: Linux Mint 18.3 "Sylvia" - Release amd64 20171124
MachineType: Micro-Star International Co., Ltd. MS-7B85
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=UUID=4c3c212e-59c3-4de8-a1a2-24acc6e040d6 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.15.0-45.48~16.04.1-generic 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-45-generic N/A
 linux-backports-modules-4.15.0-45-generic N/A
 linux-firmware 1.157.21
Tags: sylvia
Uname: Linux 4.15.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/06/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.10
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B450 GAMING PRO CARBON AC (MS-7B85)
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: 1.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.10:bd08/06/2018:svnMicro-StarInternationalCo.,Ltd.:pnMS-7B85:pvr1.0:rvnMicro-StarInternationalCo.,Ltd.:rnB450GAMINGPROCARBONAC(MS-7B85):rvr1.0:cvnMicro-StarInternationalCo.,Ltd.:ct3:cvr1.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7B85
dmi.product.version: 1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.

summary: - Intel 9260 WiiFi adapter doesn't work on B450 motherboard
+ Intel 9260 WiFi adapter doesn't work on B450 motherboard
affects: usb-creator (Ubuntu) → ubuntu
Paul White (paulw2u)
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1819028

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Have you tried to use the HWE stack [1]?

https://wiki.ubuntu.com/Kernel/LTSEnablementStack

Revision history for this message
bionicle159 (bionicle159) wrote :

Kai-Heng Feng,
I don't believe I've tried that, from the article you attached I'm not sure what going to a previous version would do to help as I have had this issue on several kernels since December 2018. I think the device team needs to modify the Intel driver for AMD B450 integrated WiFi compatibility, whether as an extended pci-e device or something a part of the chipset.

Revision history for this message
bionicle159 (bionicle159) wrote :

Sorry for the late replies, I've got a lot on at college and won't be able to give snappy responses.

Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Please attach dmesg.

Revision history for this message
bionicle159 (bionicle159) wrote : Re: [Bug 1819028] Re: Intel 9260 WiFi adapter doesn't work on B450 motherboard

I'm sorry, but what's a 'dmesg'?

On Wed, 20 Mar 2019, 6:35 am Kai-Heng Feng, <email address hidden>
wrote:

> Please attach dmesg.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1819028
>
> Title:
> Intel 9260 WiFi adapter doesn't work on B450 motherboard
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> Hi, I know this has been a well discussed issue on Linux forums, but I
> am having extreme issues maintaining the built-in Intel WiFi in my
> motherboard, it resets everytime I update my distros (Ubuntu 18.04 and
> Linux Mint Cinnamon 18.3). My best fix for it is following the guide
> at [https://askubuntu.com/questions/1038242/no-wifi-option-on-
> ubuntu-18-04-and-16-04].
>
> I am wanting to know if there is a way to make this process more
> streamlined for users as this affects many and is a hassle to maintain
> properly. I know this has been addressed before with Ryzen CPUs but this
> shouldn't have to be necessary if the driver is baked into the kernel as
> this is quite frustrating for any user to go through, as it requires what
> is causing the problem to fix - a network connection. I don't mind if it's
> simpler to have a on/off feature like the Nvidia drivers have, as that is
> still a lot simpler than writing out a paragraphs of code.
>
> TL;DR I'm asking if changes could be added so that instead of needing a
> network connection (something that you can't have if the driver isn't built
> into/available through the distro) and writing a dissertation of code, they
> have a driver automatically work or a switch option like Broadcom and
> Nvidia have in this photo [
> https://linuxhint.com/wp-content/uploads/2017/11/driver-manager-1.png]
>
> I was referred here by the Linux Mint forum, please refer to the page
> in case any questions have already been answered there
> [
> https://forums.linuxmint.com/viewtopic.php?f=49&t=289358&e=1&view=unread#unread
> ]
>
> My system is a AMD Ryzen 2700x B450 with built-in Intel 9260 WiFi,
> Linux Mint 18.3/Ubuntu 18.04 dual boot.
>
> Thanks, Bionicle159
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1819028/+subscriptions
>

Revision history for this message
bionicle159 (bionicle159) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected sylvia
description: updated
Revision history for this message
bionicle159 (bionicle159) wrote : CRDA.txt

apport information

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bionicle159 (bionicle159) wrote : CurrentDmesg.txt

apport information

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bionicle159 (bionicle159) wrote : IwConfig.txt

apport information

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bionicle159 (bionicle159) wrote : Lspci.txt

apport information

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bionicle159 (bionicle159) wrote : Lsusb.txt

apport information

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bionicle159 (bionicle159) wrote : ProcCpuinfo.txt

apport information

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bionicle159 (bionicle159) wrote : ProcCpuinfoMinimal.txt

apport information

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bionicle159 (bionicle159) wrote : ProcEnviron.txt

apport information

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bionicle159 (bionicle159) wrote : ProcInterrupts.txt

apport information

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bionicle159 (bionicle159) wrote : ProcModules.txt

apport information

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bionicle159 (bionicle159) wrote : PulseList.txt

apport information

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bionicle159 (bionicle159) wrote : RfKill.txt

apport information

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bionicle159 (bionicle159) wrote : UdevDb.txt

apport information

description: updated
Revision history for this message
bionicle159 (bionicle159) wrote : AlsaInfo.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : CRDA.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : CurrentDmesg.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : IwConfig.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : Lspci.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : Lsusb.txt

apport information

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bionicle159 (bionicle159) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : ProcEnviron.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : ProcInterrupts.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : WifiSyslog.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : ProcModules.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : PulseList.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : RfKill.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : UdevDb.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : WifiSyslog.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : AlsaInfo.txt

apport information

description: updated
Revision history for this message
bionicle159 (bionicle159) wrote : CRDA.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : CurrentDmesg.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : IwConfig.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : Lspci.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : Lsusb.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : ProcEnviron.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : ProcInterrupts.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : ProcModules.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : PulseList.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : RfKill.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : UdevDb.txt

apport information

Revision history for this message
bionicle159 (bionicle159) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Please test latest firmware from https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/

$ git clone https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/
$ sudo cp -rv linux-firmware/iwlwifi* /lib/firmware/
and reboot.

Revision history for this message
bionicle159 (bionicle159) wrote : Re: [Bug 1819028] Re: Intel 9260 WiFi adapter doesn't work on B450 motherboard

I'm going to update the Linux kernel to the latest option (4.15.0-46.49)
This will probably stop the Intel wifi from working, this should be a great
way to test the new firmware you sent

Revision history for this message
bionicle159 (bionicle159) wrote :

just tried the firmware after updating, unfortunately doesn't work

Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Please also try latest mainline build:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.1-rc1/

Revision history for this message
bionicle159 (bionicle159) wrote :
Download full text (8.9 KiB)

I'm not sure how Linux Mint will react to that, I'll try it on the Ubuntu
partition.

On Fri, 22 Mar 2019, 7:20 am Kai-Heng Feng, <email address hidden>
wrote:

> Please also try latest mainline build:
> https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.1-rc1/
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1819028
>
> Title:
> Intel 9260 WiFi adapter doesn't work on B450 motherboard
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> Hi, I know this has been a well discussed issue on Linux forums, but I
> am having extreme issues maintaining the built-in Intel WiFi in my
> motherboard, it resets everytime I update my distros (Ubuntu 18.04 and
> Linux Mint Cinnamon 18.3). My best fix for it is following the guide
> at [https://askubuntu.com/questions/1038242/no-wifi-option-on-
> ubuntu-18-04-and-16-04].
>
> I am wanting to know if there is a way to make this process more
> streamlined for users as this affects many and is a hassle to maintain
> properly. I know this has been addressed before with Ryzen CPUs but this
> shouldn't have to be necessary if the driver is baked into the kernel as
> this is quite frustrating for any user to go through, as it requires what
> is causing the problem to fix - a network connection. I don't mind if it's
> simpler to have a on/off feature like the Nvidia drivers have, as that is
> still a lot simpler than writing out a paragraphs of code.
>
> TL;DR I'm asking if changes could be added so that instead of needing a
> network connection (something that you can't have if the driver isn't built
> into/available through the distro) and writing a dissertation of code, they
> have a driver automatically work or a switch option like Broadcom and
> Nvidia have in this photo [
> https://linuxhint.com/wp-content/uploads/2017/11/driver-manager-1.png]
>
> I was referred here by the Linux Mint forum, please refer to the page
> in case any questions have already been answered there
> [
> https://forums.linuxmint.com/viewtopic.php?f=49&t=289358&e=1&view=unread#unread
> ]
>
> My system is a AMD Ryzen 2700x B450 with built-in Intel 9260 WiFi,
> Linux Mint 18.3/Ubuntu 18.04 dual boot.
>
> Thanks, Bionicle159
> ---
> ApportVersion: 2.20.1-0ubuntu2.18
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: amir 2179 F.... pulseaudio
> /dev/snd/controlC1: amir 2179 F.... pulseaudio
> /dev/snd/controlC2: amir 2179 F.... pulseaudio
> CurrentDesktop: X-Cinnamon
> DistroRelease: Linux 18.3
> HibernationDevice: RESUME=UUID=7575ec42-19af-4131-8368-b69700abca9b
> InstallationDate: Installed on 2018-08-22 (210 days ago)
> InstallationMedia: Linux Mint 18.3 "Sylvia" - Release amd64 20171124
> MachineType: Micro-Star International Co., Ltd. MS-7B85
> NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
> Package: linux (not installed)
> ProcFB: 0 VESA VGA
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic
> root=UUID=4c3c212e-59c3-4de8-a1a2-24acc6e040d6 ro quiet splash vt.hand...

Read more...

Revision history for this message
bionicle159 (bionicle159) wrote :

I used Ukuu to update to 5.1-rc1, the integrated WiFi still doesn't work

Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

If latest kernel and latest firmware don't work,
Please file an upstream bug at https://bugzilla.kernel.org/
Product: Drivers
Component: network-wireless

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