UI hangs When booting Live version of Ubuntu 18.04

Bug #1810064 reported by Richard
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

My system:
Graphics: Card: Advanced Micro Devices [AMD/ATI] Device 98e4
           bus-ID: 00:01.0 chip-ID: 1002:98e4
           Display Server: X.Org 1.18.4 drivers: ati,amdgpu (unloaded: fbdev,vesa,radeon)
           Resolution: 1366x768@60.03hz
           GLX Renderer: Gallium 0.4 on AMD STONEY (DRM 3.1.0, LLVM 3.8.0)
           GLX Version: 3.0 Mesa 11.2.0 Direct Rendering: Yes

    description: Notebook
    product: Inspiron 15-3565 (078E)
    vendor: Dell Inc.
    version: 1.7.0
    serial: 9LWJ6L2
    width: 64 bits
    capabilities: smbios-3.0 dmi-3.0 smp vsyscall32
    configuration: boot=normal chassis=notebook family=Inspiron sku=078E uuid=44454C4C-4C00-1057-804A-B9C04F364C32
  *-core
       description: Motherboard
       product: Inspiron 15-3565
       vendor: Dell Inc.
       physical id: 0
       version: A00
       serial: .9LWJ6L2.CNWSC0083900Q7.
       slot: Default string
     *-firmware
          description: BIOS
          vendor: Dell Inc.
          physical id: 0
          version: 1.7.0
          date: 10/23/2017
          size: 64KiB
          capacity: 8128KiB
          capabilities: pci pnp upgrade shadowing cdboot bootselect edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int14serial int17printer acpi usb biosbootspecification netboot uefi
     *-cache:0
          description: L1 cache
          physical id: 17
          slot: L1 CACHE
          size: 160KiB
          capacity: 160KiB
          clock: 1GHz (1.0ns)
          capabilities: pipeline-burst internal write-back unified
          configuration: level=1
     *-cache:1
          description: L2 cache
          physical id: 18
          slot: L2 CACHE
          size: 1MiB
          capacity: 1MiB
          clock: 1GHz (1.0ns)
          capabilities: pipeline-burst internal write-back unified
          configuration: level=2
     *-memory
          description: System Memory
          physical id: 25
          slot: System board or motherboard
          size: 4GiB
        *-bank:0
             description: SODIMM DDR4 [empty]
             product: A1_PartNum0
             vendor: 000000000000
             physical id: 0
             serial: A1_SerialNum0
             slot: DIMM 0
             width: 64 bits
        *-bank:1
             description: SODIMM DDR4 Synchronous Unbuffered (Unregistered) 2400 MHz (0.4 ns)
             product: 4ATF51264HZ-2G3E1
             vendor: 009C360B0000
             physical id: 1
             serial: 1B0B3BB5
             slot: DIMM 1
             size: 4GiB
             width: 64 bits
             clock: 2400MHz (0.4ns)
     *-cpu
          description: CPU
          product: AMD A6-9200 RADEON R4, 5 COMPUTE CORES 2C+3G
          vendor: Advanced Micro Devices [AMD]
          physical id: 2c
          bus info: cpu@0
          version: AMD A6-9200 RADEON R4, 5 COMPUTE CORES 2C+3G
          slot: P0
          size: 1620MHz
          capacity: 2GHz
          width: 64 bits
          clock: 100MHz
          capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp constant_tsc rep_good acc_power nopl nonstop_tsc cpuid extd_apicid aperfmperf pni pclmulqdq monitor ssse3 fma cx16 sse4_1 sse4_2 movbe popcnt aes xsave avx f16c rdrand lahf_lm cmp_legacy svm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw ibs xop skinit wdt lwp fma4 tce nodeid_msr tbm perfctr_core perfctr_nb bpext ptsc mwaitx cpb hw_pstate vmmcall fsgsbase bmi1 avx2 smep bmi2 xsaveopt arat npt lbrv svm_lock nrip_save tsc_scale vmcb_clean flushbyasid decodeassists pausefilter pfthreshold avic v_vmsave_vmload vgif overflow_recov cpufreq
          configuration: cores=2 enabledcores=2 threads=2
     *-pci:0
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 100
          bus info: pci@0000:00:00.0
          version: 00
          width: 32 bits
          clock: 33MHz
        *-generic:0 UNCLAIMED
             description: IOMMU
             product: Advanced Micro Devices, Inc. [AMD]
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 0.2
             bus info: pci@0000:00:00.2
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: msi ht bus_master cap_list
             configuration: latency=0
        *-display UNCLAIMED
             description: VGA compatible controller
             product: Advanced Micro Devices, Inc. [AMD/ATI]
             vendor: Advanced Micro Devices, Inc. [AMD/ATI]
             physical id: 1
             bus info: pci@0000:00:01.0
             version: c0
             width: 64 bits
             clock: 33MHz
             capabilities: pm pciexpress msi vga_controller bus_master cap_list
             configuration: latency=0
             resources: memory:e8000000-efffffff memory:f0000000-f07fffff ioport:f000(size=256) memory:feb00000-feb3ffff memory:c0000-dffff
        *-multimedia:0
             description: Audio device
             product: Advanced Micro Devices, Inc. [AMD/ATI]
             vendor: Advanced Micro Devices, Inc. [AMD/ATI]
             physical id: 1.1
             bus info: pci@0000:00:01.1
             version: 00
             width: 64 bits
             clock: 33MHz
             capabilities: pm pciexpress msi bus_master cap_list
             configuration: driver=snd_hda_intel latency=0
             resources: irq:64 memory:feb64000-feb67fff
        *-pci:0
             description: PCI bridge
             product: Advanced Micro Devices, Inc. [AMD]
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 2.4
             bus info: pci@0000:00:02.4
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:57 ioport:e000(size=4096) memory:fea00000-feafffff ioport:f0800000(size=1048576)
           *-network
                description: Ethernet interface
                product: RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller
                vendor: Realtek Semiconductor Co., Ltd.
                physical id: 0
                bus info: pci@0000:14:00.0
                logical name: enp20s0
                version: 07
                serial: 58:8a:5a:3e:ba:90
                size: 10Mbit/s
                capacity: 100Mbit/s
                width: 64 bits
                clock: 33MHz
                capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
                configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=half firmware=rtl8106e-1_0.0.1 06/29/12 latency=0 link=no multicast=yes port=MII speed=10Mbit/s
                resources: irq:63 ioport:e000(size=256) memory:fea00000-fea00fff memory:f0800000-f0803fff
        *-pci:1
             description: PCI bridge
             product: Advanced Micro Devices, Inc. [AMD]
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 2.5
             bus info: pci@0000:00:02.5
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:58 memory:fe600000-fe7fffff
           *-network
                description: Wireless interface
                product: QCA9377 802.11ac Wireless Network Adapter
                vendor: Qualcomm Atheros
                physical id: 0
                bus info: pci@0000:16:00.0
                logical name: wlp22s0
                version: 31
                serial: 9c:30:5b:e4:fa:41
                width: 64 bits
                clock: 33MHz
                capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
                configuration: broadcast=yes driver=ath10k_pci driverversion=4.15.0-20-generic firmware=WLAN.TF.1.0-00002-QCATFSWPZ-5 ip=192.168.1.144 latency=0 link=yes multicast=yes wireless=IEEE 802.11
                resources: irq:65 memory:fe600000-fe7fffff
        *-generic:1 UNCLAIMED
             description: Encryption controller
             product: Advanced Micro Devices, Inc. [AMD]
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 8
             bus info: pci@0000:00:08.0
             version: 00
             width: 64 bits
             clock: 33MHz
             capabilities: msix ht pm bus_master cap_list
             configuration: latency=0
             resources: memory:f0900000-f091ffff memory:fe900000-fe9fffff memory:feb6f000-feb6ffff memory:feb6a000-feb6bfff
        *-multimedia:1
             description: Audio device
             product: Advanced Micro Devices, Inc. [AMD]
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 9.2
             bus info: pci@0000:00:09.2
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: pm bus_master cap_list
             configuration: driver=snd_hda_intel latency=0
             resources: irq:11 memory:feb60000-feb63fff
        *-usb:0
             description: USB controller
             product: FCH USB XHCI Controller
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 10
             bus info: pci@0000:00:10.0
             version: 20
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi msix pciexpress xhci bus_master cap_list
             configuration: driver=xhci_hcd latency=0
             resources: irq:11 memory:feb68000-feb69fff
           *-usbhost:0
                product: xHCI Host Controller
                vendor: Linux 4.15.0-20-generic xhci-hcd
                physical id: 0
                bus info: usb@2
                logical name: usb2
                version: 4.15
                capabilities: usb-2.00
                configuration: driver=hub slots=4 speed=480Mbit/s
              *-usb
                   description: Bluetooth wireless interface
                   vendor: Atheros Communications, Inc.
                   physical id: 1
                   bus info: usb@2:1
                   version: 0.01
                   capabilities: bluetooth usb-2.01
                   configuration: driver=btusb maxpower=100mA speed=12Mbit/s
           *-usbhost:1
                product: xHCI Host Controller
                vendor: Linux 4.15.0-20-generic xhci-hcd
                physical id: 1
                bus info: usb@3
                logical name: usb3
                version: 4.15
                capabilities: usb-3.00
                configuration: driver=hub slots=4 speed=5000Mbit/s
        *-storage
             description: SATA controller
             product: FCH SATA Controller [AHCI mode]
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 11
             bus info: pci@0000:00:11.0
             version: 4b
             width: 32 bits
             clock: 66MHz
             capabilities: storage pm ahci_1.0 bus_master cap_list
             configuration: driver=ahci latency=32
             resources: irq:4 ioport:f140(size=8) ioport:f130(size=4) ioport:f120(size=8) ioport:f110(size=4) ioport:f100(size=16) memory:feb6d000-feb6d3ff
        *-usb:1
             description: USB controller
             product: FCH USB EHCI Controller
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 12
             bus info: pci@0000:00:12.0
             version: 49
             width: 32 bits
             clock: 66MHz
             capabilities: pm debug ehci bus_master cap_list
             configuration: driver=ehci-pci latency=32
             resources: irq:11 memory:feb6c000-feb6c0ff
           *-usbhost
                product: EHCI Host Controller
                vendor: Linux 4.15.0-20-generic ehci_hcd
                physical id: 1
                bus info: usb@1
                logical name: usb1
                version: 4.15
                capabilities: usb-2.00
                configuration: driver=hub slots=2 speed=480Mbit/s
              *-usb
                   description: USB hub
                   vendor: Advanced Micro Devices, Inc.
                   physical id: 1
                   bus info: usb@1:1
                   version: 0.18
                   capabilities: usb-2.00
                   configuration: driver=hub maxpower=100mA slots=4 speed=480Mbit/s
                 *-usb:0
                      description: Video
                      product: Integrated_Webcam_HD
                      vendor: CN0F08KGLOG0082BA075A02
                      physical id: 1
                      bus info: usb@1:1.1
                      version: 52.68
                      serial: 200901010001
                      capabilities: usb-2.00
                      configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
                 *-usb:1
                      description: Human interface device
                      product: Touchscreen
                      vendor: ELAN
                      physical id: 2
                      bus info: usb@1:1.2
                      version: 57.12
                      capabilities: usb-2.00
                      configuration: driver=usbhid maxpower=100mA speed=12Mbit/s
                 *-usb:2
                      description: Generic USB device
                      product: USB2.0-CRW
                      vendor: Generic
                      physical id: 3
                      bus info: usb@1:1.3
                      version: 39.60
                      serial: 20100201396000000
                      capabilities: usb-2.00
                      configuration: driver=rtsx_usb maxpower=500mA speed=480Mbit/s
                 *-usb:3
                      description: Mass storage device
                      product: USB 2.0 FD
                      vendor: PNY Technologies
                      physical id: 4
                      bus info: usb@1:1.4
                      logical name: scsi2
                      version: 11.00
                      serial: AD48HD08000002871
                      capabilities: usb-2.00 scsi emulated scsi-host
                      configuration: driver=usb-storage maxpower=200mA speed=480Mbit/s
                    *-disk
                         description: SCSI Disk
                         product: USB 2.0 FD
                         vendor: PNY
                         physical id: 0.0.0
                         bus info: scsi@2:0.0.0
                         logical name: /dev/sdb
                         logical name: /cdrom
                         version: 1100
                         serial: AA00000000000485
                         size: 15GiB (16GB)
                         capabilities: removable
                         configuration: ansiversion=4 logicalsectorsize=512 mount.fstype=iso9660 mount.options=ro,noatime,nojoliet,check=s,map=n,blocksize=2048 sectorsize=512 state=mounted
                       *-medium
                            physical id: 0
                            logical name: /dev/sdb
                            logical name: /cdrom
                            size: 15GiB (16GB)
                            capabilities: partitioned partitioned:dos
                            configuration: mount.fstype=iso9660 mount.options=ro,noatime,nojoliet,check=s,map=n,blocksize=2048 signature=1482d141 state=mounted
                          *-volume
                               description: Windows FAT volume
                               vendor: mkfs.fat
                               physical id: 2
                               logical name: /dev/sdb2
                               version: FAT12
                               serial: 044e-ac17
                               size: 15EiB
                               capabilities: primary boot fat initialized
                               configuration: FATs=2 filesystem=fat
        *-serial
             description: SMBus
             product: FCH SMBus Controller
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 14
             bus info: pci@0000:00:14.0
             version: 4b
             width: 32 bits
             clock: 66MHz
             configuration: driver=piix4_smbus latency=0
             resources: irq:0
        *-isa
             description: ISA bridge
             product: FCH LPC Bridge
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 14.3
             bus info: pci@0000:00:14.3
             version: 11
             width: 32 bits
             clock: 66MHz
             capabilities: isa bus_master
             configuration: latency=0
     *-pci:1
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 101
          bus info: pci@0000:00:02.0
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:2
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 102
          bus info: pci@0000:00:03.0
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:3
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 103
          bus info: pci@0000:00:09.0
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:4
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 104
          bus info: pci@0000:00:18.0
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:5
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 105
          bus info: pci@0000:00:18.1
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:6
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 106
          bus info: pci@0000:00:18.2
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:7
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 107
          bus info: pci@0000:00:18.3
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:8
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 108
          bus info: pci@0000:00:18.4
          version: 00
          width: 32 bits
          clock: 33MHz
          configuration: driver=fam15h_power
          resources: irq:0
     *-pci:9
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 109
          bus info: pci@0000:00:18.5
          version: 00
          width: 32 bits
          clock: 33MHz
     *-scsi:0
          physical id: 1
          logical name: scsi0
          capabilities: emulated
        *-disk
             description: ATA Disk
             product: TOSHIBA MQ01ABD1
             vendor: Toshiba
             physical id: 0.0.0
             bus info: scsi@0:0.0.0
             logical name: /dev/sda
             version: 3D
             serial: 28HHTBRUT
             size: 931GiB (1TB)
             capabilities: gpt-1.00 partitioned partitioned:gpt
             configuration: ansiversion=5 guid=9b216b98-417f-4309-b3f2-4d2ef82cc374 logicalsectorsize=512 sectorsize=4096
           *-volume:0
                description: Windows FAT volume
                vendor: MSDOS5.0
                physical id: 1
                bus info: scsi@0:0.0.0,1
                logical name: /dev/sda1
                version: FAT32
                serial: 6435-4b7a
                size: 495MiB
                capacity: 499MiB
                capabilities: boot precious readonly hidden nomount fat initialized
                configuration: FATs=2 filesystem=fat label=ESP name=EFI system partition
           *-volume:1
                description: reserved partition
                vendor: Windows
                physical id: 2
                bus info: scsi@0:0.0.0,2
                logical name: /dev/sda2
                serial: bf7e2054-fab1-43e7-80f5-15f088082e2f
                capacity: 127MiB
                capabilities: nofs precious readonly hidden nomount
                configuration: name=Microsoft reserved partition
           *-volume:2
                description: Windows NTFS volume
                vendor: Windows
                physical id: 3
                bus info: scsi@0:0.0.0,3
                logical name: /dev/sda3
                logical name: /media/mint/OS
                version: 3.1
                serial: 3e016f63-f91e-5947-a7ed-8e885e7ce9ca
                size: 916GiB
                capacity: 916GiB
                capabilities: ntfs initialized
                configuration: clustersize=4096 created=2018-03-10 18:08:19 filesystem=ntfs label=OS mount.fstype=fuseblk mount.options=rw,nosuid,nodev,relatime,user_id=0,group_id=0,default_permissions,allow_other,blksize=4096 name=Basic data partition state=mounted
           *-volume:3
                description: Windows NTFS volume
                vendor: Windows
                physical id: 4
                bus info: scsi@0:0.0.0,4
                logical name: /dev/sda4
                version: 3.1
                serial: 0806-480a
                size: 879MiB
                capacity: 906MiB
                capabilities: boot precious readonly hidden nomount ntfs initialized
                configuration: clustersize=4096 created=2018-09-16 05:06:27 filesystem=ntfs modified_by_chkdsk=true mounted_on_nt4=true resize_log_file=true state=dirty upgrade_on_mount=true
           *-volume:4
                description: Windows NTFS volume
                vendor: Windows
                physical id: 5
                bus info: scsi@0:0.0.0,5
                logical name: /dev/sda5
                version: 3.1
                serial: f648-b5d7
                size: 12GiB
                capacity: 12GiB
                capabilities: boot precious readonly hidden nomount ntfs initialized
                configuration: clustersize=4096 created=2018-03-10 21:10:57 filesystem=ntfs label=Image modified_by_chkdsk=true mounted_on_nt4=true resize_log_file=true state=dirty upgrade_on_mount=true
           *-volume:5
                description: Windows NTFS volume
                vendor: Windows
                physical id: 6
                bus info: scsi@0:0.0.0,6
                logical name: /dev/sda6
                version: 3.1
                serial: 5ccd-6bfa
                size: 1082MiB
                capacity: 1091MiB
                capabilities: boot precious readonly hidden nomount ntfs initialized
                configuration: clustersize=4096 created=2018-03-10 20:46:02 filesystem=ntfs label=DELLSUPPORT modified_by_chkdsk=true mounted_on_nt4=true resize_log_file=true state=dirty upgrade_on_mount=true
     *-scsi:1
          physical id: 2
          logical name: scsi1
          capabilities: emulated
        *-cdrom
             description: DVD-RAM writer
             product: DVD+-RW GU90N
             vendor: HL-DT-ST
             physical id: 0.0.0
             bus info: scsi@1:0.0.0
             logical name: /dev/cdrom
             logical name: /dev/cdrw
             logical name: /dev/dvd
             logical name: /dev/dvdrw
             logical name: /dev/sr0
             version: A1C3
             capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
             configuration: ansiversion=5 status=nodisc
  *-battery
       description: Nickel Cadmium Battery
       product: DELL 991XP7B
       vendor: LGC-LGC2.80
       physical id: 1
       serial: 57474
       slot: Location of the battery
       capacity: 41440mWh
       configuration: voltage=14.8V

Step to reproduce:
Note: I discovered this defect when trying to load a Live image of Mint 19.1. I've duplicated it using Ubuntu and Xubuntu. I'm logging it here because Ubuntu is the "base" codebase.

1. I boot from my USB drive. Usually, the UI loads, but sometimes I only get a blank screen.

2. Connect to Wifi.

3. After using the OS for a while, everything freezes. The mouse and keyboard inputs don't work.

4. This happens every time.

What I expected to happen: the UI and everything doesn't freeze. :-)

More info: I reported this problem here: https://www.linuxquestions.org/questions/linux-mint-84/problems-with-xfce-19-1-live-us-4175644671/
There might be some useful info here.

I'll be happy to assist, test or answer questions about this issue.

I suspect that this is related to the Desktop env. When I run Lubuntu, it works well. I've tested LXLE 16.04 (same Ubuntu version) and it works well also.

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1810064/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Revision history for this message
Richard (richb01) wrote :

Well, I went over to https://wiki.ubuntu.com/Bugs/FindRightPackage and looked under Graphical Environment. I read the following test:

***
The following symptoms typically are due to GPU issues in the kernel DRM driver (linux package):

    Blank or solid-colored screen instead of login screen, or immediately after login
    System freezes completely
    Wrong default screen resolution
***

I entered "linux" as my package and receive the error that Linux is not a package.

I really like Ubuntu and I want to help, but the bug reporting system is, in itself, buggy.

Revision history for this message
ajgreeny (ajg-charlbury) wrote :

"The following symptoms typically are due to GPU issues in the kernel DRM driver (linux package):"

I am not sure but suspect that means the kernel package, linux-image.

Revision history for this message
Richard (richb01) wrote :

Thanks! Finally got it to work.

no longer affects: linux (Ubuntu)
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1810064

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: bionic
Revision history for this message
Richard (richb01) wrote :

Due to the nature of this bug (a completely frozen screen, it isn't possible to get a log.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Please give 18.10/19.04 daily image a try.

Revision history for this message
Richard (richb01) wrote :

I DL'ed the 19.04 image and it seems to be working very well. I DL'ed from here: http://cdimage.ubuntu.com/daily-live/current/

HTH! Thanks!

Brad Figg (brad-figg)
tags: added: cscc
Revision history for this message
Steve Beeler (phucktround) wrote :

This bug seems to affect my dell laptop as well (amd r6 with radeon video) when attempting to install either lubuntu or kubuntu versions 18.04.04, or 18.0.02 with a 4.15.x kernel. I think it may be related to the kernel itself as the bug seems to be related to hwe. I am going to try and do a lean install with ubuntu desktop and see if i can recreate my issue and apport.

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