Ubuntu
linux package

Atheros Communications, Inc. AR3012 Bluetooth 4.0 (0cf3:3004) Not working

Bug #1788170 reported by Diogo Melo Rocha on 2018-08-21

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	High	Unassigned

Bug Description

Hello,

Since my upgrade from 16.04 to 18.04, the Bluetooh Atheros Communications, Inc. AR3012 Bluetooth 4.0 (0cf3:3004) is not working.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-32-generic 4.15.0-32.35
ProcVersionSignature: Ubuntu 4.15.0-32.35-generic 4.15.18
Uname: Linux 4.15.0-32-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: diogo 1883 F.... pulseaudio
/dev/snd/controlC1: diogo 1883 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Tue Aug 21 09:47:30 2018
InstallationDate: Installed on 2018-05-17 (95 days ago)
InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 370E4K
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-32-generic root=UUID=db6998c3-0957-409b-928c-a8483e596a24 ro
RelatedPackageVersions:
linux-restricted-modules-4.15.0-32-generic N/A
linux-backports-modules-4.15.0-32-generic N/A
linux-firmware 1.173.1
SourcePackage: linux
UpgradeStatus: Upgraded to bionic on 2018-08-14 (6 days ago)
dmi.bios.date: 03/11/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P06RCX.075.160311.JJ
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP370E4K-KW2BR
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGL8537A0C-C01-G001-S0001+10.0.10240
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP06RCX.075.160311.JJ:bd03/11/2016:svnSAMSUNGELECTRONICSCO.,LTD.:pn370E4K:pvrP06RCX:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP370E4K-KW2BR:rvrSGL8537A0C-C01-G001-S0001+10.0.10240:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
dmi.product.family: SAMSUNG ATIV
dmi.product.name: 370E4K
dmi.product.version: P06RCX
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

Tags:

Revision history for this message

Diogo Melo Rocha (dmelorj) wrote on 2018-08-21:

version.log Edit (36 bytes, text/plain)
AlsaInfo.txt Edit (41.7 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (247 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (57.7 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.2 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (580 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (9.0 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (541 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.5 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (343 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.0 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (24.0 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (175.8 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (94.6 KiB, text/plain; charset="utf-8")

Revision history for this message

Diogo Melo Rocha (dmelorj) wrote on 2018-08-21:

aditional log Edit (21.1 KiB, text/plain)

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2018-08-21: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Diogo Melo Rocha (dmelorj) wrote on 2018-08-21:

Output of dmesg | grep Blu when I try to activate Bluetooth

[ 28.647464] Bluetooth: Core ver 2.22
[ 28.647477] Bluetooth: HCI device and connection manager initialized
[ 28.647480] Bluetooth: HCI socket layer initialized
[ 28.647481] Bluetooth: L2CAP socket layer initialized
[ 28.647486] Bluetooth: SCO socket layer initialized
[ 28.652004] Bluetooth: hci0: don't support firmware rome 0x31010000
[ 34.111501] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[ 34.111502] Bluetooth: BNEP filters: protocol multicast
[ 34.111505] Bluetooth: BNEP socket layer initialized

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2018-08-22:

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.18 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.18.3

Changed in linux (Ubuntu):
importance:	Undecided → High
status:	Confirmed → Incomplete

Revision history for this message

Diogo Melo Rocha (dmelorj) wrote on 2018-08-23:

I've installed the kernel http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.18.3 and the problem was resolved!

Thanks!

tags:	added: kernel-fixed-upstream
Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Brad Figg (brad-figg) on 2019-07-24

tags:

added: cscc

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Atheros Communications, Inc. AR3012 Bluetooth 4.0 (0cf3:3004) Not working

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