[UX390UAK, Realtek ALC295, Speaker, Internal] very loud and crackling sound no matter what sound I play

Bug #1773700 reported by remi
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned
pulseaudio (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I just installed ubuntu, and immediately had problems of very loud and crackling sound no matter what sound I played.
I tried the three solutions listed here https://wiki.ubuntu.com/Audio/PositionReporting, the three of them resulted in no sound at all, and now even if I revert back everything, I can't get any sound out from the speakers.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-22.24-generic 4.15.17
Uname: Linux 4.15.0-22-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: remuth 1038 F...m pulseaudio
 /dev/snd/controlC0: remuth 1038 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sun May 27 22:37:20 2018
InstallationDate: Installed on 2018-05-27 (0 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: remuth 1038 F...m pulseaudio
 /dev/snd/controlC0: remuth 1038 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [UX390UAK, Realtek ALC295, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/25/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX390UAK.312
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX390UAK
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX390UAK.312:bd04/25/2017:svnASUSTeKCOMPUTERINC.:pnUX390UAK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX390UAK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: UX
dmi.product.name: UX390UAK
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
remi (remuth) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
affects: alsa-driver (Ubuntu) → pulseaudio (Ubuntu)
summary: - [UX390UAK, Realtek ALC295, Speaker, Internal] No sound at all
+ [UX390UAK, Realtek ALC295, Speaker, Internal] very loud and crackling
+ sound no matter what sound I play
Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Jule Marcoueille (jule.createrocks) wrote :

For me the steps from this tutorial https://era86.github.io/2017/10/03/asus-zenbook-3-volume-controls.html have done the trick in order to control the internal speaker volume. But unfortunately it is more a workaround than a real fix since I still have crackling sound... :'(

Revision history for this message
Jule Marcoueille (jule.createrocks) wrote :

And I do not know if it changes something but I have this workaround active too: http://iam.tj/prototype/enhancements/Windows-acpi_osi.html

Plus, I have tried the fixes in your first post with no more luck for the crackling sound.
* `options snd-hda-intel position_fix=1` in `/etc/modprobe.d/alsa-base.conf` - KO
* `options snd-hda-intel position_fix=2` in `/etc/modprobe.d/alsa-base.conf` - KO
* `load-module module-udev-detect tsched=0` in `/etc/pulse/default.pa` - KO

Brad Figg (brad-figg)
tags: added: cscc
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