Touchpad not working after installing Ubuntu 16.04 LTS

Bug #1753191 reported by Maksym Zhelyeznyakov
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

After installing Ubuntu 16.04 on my thinkpad x220t, my touchpad doesn't work at all.

I do not see a Synaptics touchpad under cat /proc/bus/input/devices

I've attached my output from dmesg, and I'll attach my output from devices, and my Xorg log in the comments

Thank you in advance for the help
---
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: demroz 1814 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=09061c6d-7452-46e9-8539-5c6c5078ef2a
InstallationDate: Installed on 2018-03-04 (0 days ago)
InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228)
MachineType: LENOVO 42983RU
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-36-generic root=UUID=70a7bb64-bb83-4ab9-98a4-d3545d1e66ce ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.13.0-36.40~16.04.1-generic 4.13.13
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-36-generic N/A
 linux-backports-modules-4.13.0-36-generic N/A
 linux-firmware 1.157.17
Tags: xenial
Uname: Linux 4.13.0-36-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/12/2016
dmi.bios.vendor: LENOVO
dmi.bios.version: 8DET73WW (1.43 )
dmi.board.asset.tag: Not Available
dmi.board.name: 42983RU
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr8DET73WW(1.43):bd10/12/2016:svnLENOVO:pn42983RU:pvrThinkPadX220Tablet:rvnLENOVO:rn42983RU:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.family: ThinkPad X220 Tablet
dmi.product.name: 42983RU
dmi.product.version: ThinkPad X220 Tablet
dmi.sys.vendor: LENOVO
---
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: demroz 1814 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=09061c6d-7452-46e9-8539-5c6c5078ef2a
InstallationDate: Installed on 2018-03-04 (0 days ago)
InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228)
MachineType: LENOVO 42983RU
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-36-generic root=UUID=70a7bb64-bb83-4ab9-98a4-d3545d1e66ce ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.13.0-36.40~16.04.1-generic 4.13.13
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-36-generic N/A
 linux-backports-modules-4.13.0-36-generic N/A
 linux-firmware 1.157.17
Tags: xenial
Uname: Linux 4.13.0-36-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/12/2016
dmi.bios.vendor: LENOVO
dmi.bios.version: 8DET73WW (1.43 )
dmi.board.asset.tag: Not Available
dmi.board.name: 42983RU
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr8DET73WW(1.43):bd10/12/2016:svnLENOVO:pn42983RU:pvrThinkPadX220Tablet:rvnLENOVO:rn42983RU:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.family: ThinkPad X220 Tablet
dmi.product.name: 42983RU
dmi.product.version: ThinkPad X220 Tablet
dmi.sys.vendor: LENOVO

Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote :
Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote :

devices

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Maksym Zhelyeznyakov (demroz) wrote :
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Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1753191

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: artful
Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected xenial
description: updated
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Maksym Zhelyeznyakov (demroz) wrote : CRDA.txt

apport information

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Maksym Zhelyeznyakov (demroz) wrote : CurrentDmesg.txt

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Maksym Zhelyeznyakov (demroz) wrote : IwConfig.txt

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Maksym Zhelyeznyakov (demroz) wrote : JournalErrors.txt

apport information

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Maksym Zhelyeznyakov (demroz) wrote : Lspci.txt

apport information

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Maksym Zhelyeznyakov (demroz) wrote : Lsusb.txt

apport information

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Maksym Zhelyeznyakov (demroz) wrote : ProcCpuinfo.txt

apport information

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Maksym Zhelyeznyakov (demroz) wrote : ProcCpuinfoMinimal.txt

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Maksym Zhelyeznyakov (demroz) wrote : ProcEnviron.txt

apport information

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Maksym Zhelyeznyakov (demroz) wrote : ProcInterrupts.txt

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Maksym Zhelyeznyakov (demroz) wrote : ProcModules.txt

apport information

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Maksym Zhelyeznyakov (demroz) wrote : PulseList.txt

apport information

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Maksym Zhelyeznyakov (demroz) wrote : RfKill.txt

apport information

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Maksym Zhelyeznyakov (demroz) wrote : UdevDb.txt

apport information

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Maksym Zhelyeznyakov (demroz) wrote : WifiSyslog.txt

apport information

description: updated
Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : AlsaInfo.txt

apport information

Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : CRDA.txt

apport information

Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : IwConfig.txt

apport information

Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : JournalErrors.txt

apport information

Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : Lspci.txt

apport information

Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : Lsusb.txt

apport information

Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : ProcEnviron.txt

apport information

Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : ProcModules.txt

apport information

Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : PulseList.txt

apport information

Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : RfKill.txt

apport information

Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : UdevDb.txt

apport information

Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.16 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.16-rc4

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Maksym Zhelyeznyakov (demroz) wrote :

This started happening once I installed Ubuntu on this PC. In fact, this issue persists throughout all versions of linux I've installed (Fedora/Manjaro/Mint). It wasn't happening on my windows install.

The mainline kernel installation didn't solve the issue.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
tags: added: kernel-bug-exists-upstream
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